We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

We were at the store today what a wonderful pleasant visit. John the store manager was really great…read moreto work with.

WE went into the store in Gurnee and met the most friendly knowledgeable salesman Rob. We were not…read moreexpecting to buy, but the experience we had made us feel very positive about our purchase. Highly recommend stopping in and getting the same results.

Given direct info about beds. No pushy sales tactics. No weird lingo to learn to follow in their…read moreexplanations or sales pitch. Just some guys who are honest in bed selling. Beds are there to try. Delivery available. Great feeling and looking beds. A lot different selection than what you see at your typical mattress shop We ended up visiting other mattress stores and we ended up coming back here due to ease of shopping and learning about bed products. We purchased one of their beds, got a great deal and no issues or ugly surprises

Al- amazing. Not only beyond knowledgeable- we got our bed delivered same day! Talk about service…read more 5th mattress we have purchased from Bed Mart.

Charlie, the owner, is such a stand-up business man. I recommend this store to any and all…read morelooking. He stood by the quality of his product- without hassle. We had a factory issue with a well known brand- and he simply said "I want my customers to be happy." The replacement mattress hit the spot and is so very comfortable. My wife and I are very very happy, and we look fw to a great nights sleep for many years to come.

RETURN CUSTOMER!! I love my new mattress! This is the second one I've bought from Mattress Pro and…read moreCharlie is so helpful and made the whole selection easy! I tell everyone that is shopping for a new mattress to go here, you'll be so glad you did!!

Very happy! We have been looking to replace our current…read moremattress for a while now; but have been reluctant. Finally, we went into Mattresses Firm in DeKalb. We worked with Jason; he was very polite, very easy to talk to and very knowledgeable. He was never pushy, but took time to get to know us and our sleeping habits; he explained features of several mattresses that fit our sleep style and then left us with pillows so we could relax and try the mattresses without pressure from him. We were worried about being treat differently for being a gay couple; but Jason made it a nonissue. We were also a little worried about trying mattresses out during Covid; the store was very clean and asked for masks. Ended up buying a mattresses and walked out very happy. Thank you, Jason!

The customer service is absolutely outstanding. I had called with general questions weeks before my…read morepurchase and the gentleman was extremely helpful. I then made a purchase and then another a week later after being so pleased with the first and deciding to upgrade a second room. Each time, Maggie provided fabulous information and was so incredibly helpful. Pricing was great too! Delivery was spot-on and professionally handled. Thank you, Maggie and Mattress Firm!

Owner was very polite and honest. Hard to find nowadays. He even delivered it same day. Highly…read morerecommended. You won't be disappointed. I saved thousands on the exact same model I was looking for.

Owner was very nice to chat with over the phone and helped me pick out exactly what I needed. Also…read morewas able to deliver the mattress to my address which was huge for me.

We had a great experience here. They had make their mattresses with high quality materials and for…read morea great price. I love supporting local businesses as well so that was a plus! Great mattress and excellent customer service.

I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them…read morefor almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made--and the prices can't be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!

Took the time to submit this review to express appreciation for Tony who helped us patiently. We…read morewere there over 2 hours and tried out 10+ beds... often going back and forth. Tony was great at providing us with info and was not pushy at all. He's an outstanding asset! Thanks Tony! - Mike and Cindy

My wife and I stopped by Mattress Firm in McHenry and we were quickly met by Jen the store manager…read more She is very nice and very helpful to us. Jen listened to our needs very carefully. We tried different beds out. Then we remembered we bought a mattress 5 years ago. & Jen found it on the iPad. This is the one we wanted to buy!! She is extremely knowledgeable & has a lot of patience. Jen is So Amazing!! We are extremely happy about the service we received from Jen!! Rich & Saundra Sebben