My grandfather purchased a mattress today from Walker Mattress in Belton and got a great deal. On…read moretop of that, the customer service was excellent. The staff was very flexible and worked with my grandparents to find something that fit their needs. Most importantly, they made him feel valued and appreciated, which meant a lot to our family. I'll definitely be recommending Walker Mattress to others. Great experience overall!

Better product sold my brother and me two bad Hisense refrigerators. Purchased a refrigerator they…read moresaid contact the manufacturer because I just bought it. I contacted them and they said they're not covered under the warranty because they're not an authorized retail store. Yes got a good deal on the refrigerator. Icemaker didn't work but a month my brother got one his didn't work at all. Best he can say is he doesn't know if I broke it which wasn't the case because it was working for about a month before it stopped.

I am older without a vehicle. I called the mgr. Robert 2 days ago and told him what all I am…read morelooking for in a new bed. I found it confusing as everything is sold separate. I gave him my price range. He took so much time explaining it all to me and then some. I went in yesterday and Robert had me lay on different mattresses according to my sleep positions. I am glad as I took a thicker mattress. Not only did he come under my budget but I got an adjustable mattress with a remote control. I recomend this store over the Mattress Firm on 31st St. as the bed broke from there in 3 years. The box spring broke and open holes so the mattress has been sinking down. Robert even offered me a delivery tomorrow on a Sunday which is unheard of. Go see Robert and he will personalize a bed for each customer.

Kee is a gem of a sales associate. Helped me patiently while I took my sweet time finding the…read moremattress for me. She's super knowledgeable about the different brands. I would definitely ask for her and will refer my family and friends.

Lots of options to choose from. Robert was very patient and helpful in the selection process.read more

My husband and I went to the 31st st location to apply for credit to get a new bed. The sales guy…read morekept complaining about how hot the store was, and that once his boss came in he was going to "dip out". The process of getting us approved consisted of: 1. Getting all our personal information 2. Problems with the software (I am guessing) 3. Having to go through some website to only have more trouble.... 4. The sales guy finally called them directly, and said that we had to give the company permission to gain access into our account to see if the deposits from our employer were genuine. 5. After giving them all of that, and them verifying everything successfully... he hands my husband a paper saying that we have to take it to our bank to verify that he is on the account! After an hour of verifying...he wants us to verify we are on the account! A complete waste of our time! His response...."I am sorry we cannot do anything for you until you bring that paper back." Needless to say... we will not be purchasing anything from this store ever!! You just lost a customer, and I will not be recommended ding this store to anyone I know.... very displeased!

It was a good experience seeing what this company has to offer and the salesperson Mrs. Tatiana…read moreexplained the key points of each mattress according to their classes. This definitely helps with getting the right mattress for your money. Definitely coming back to do more business with this company. Additionally, I recommend Mrs. Tatiana for anyone who wants a great mattress and outstanding customer service.

When we walked in the store we were greeted by Tatjana. She was great. She was very knowledgeable…read moreabout every mattress they had without hesitation. She understood what type of bed I wanted because of my back pain and was able to help me get the mattress I wanted in my budget. If you're looking for the mattress you want at a price range you want to stay in, she's the one that can do it for you. The store is clean and they had all different kinds of mattresses to try out, without being pressured.

The two gentleman who delivered the furniture was very courteous and kind. They were really gentle…read morewth bringing in the pieces. Very professional, and very attentive of the surroundings of the walls, and cabinet.

We loves the massage chair we got! We did make a good decision of getting it coz its relaxing! we…read moregot other stuffs as well, the adjusting mattress but since we dont have the frame yet will add later! The staff that helped us was great! We didnt feel like being pushed and rushed of buying stuffs.

Ordered online. They don't give you your choice of delivery they send you an e-mail and then…read moresomebody reaches out to you via telephone to confirm that that time frame is okay. And they don't have a window of time until the day of service which can be a little bit frustrating. Furniture looked great and met our expectations however there were a few minor hitches with the delivery experience... One of the delivery guys actually asked me to help him lift a TV stand and transport by hand to my house which I found unprofessional since we paid a pretty penny for getting delivery service. I let him know about my bad back and proceeded to let them do the job they were paid to do. His rebuttal was that his neck hurt but in my mind my rebuttal was they aren't precisely cheap for delivery services. I did not respond anything I just let the other guy know that he asked for help when the guy said he wasn't supposed to do that and quickly jumped outside and help him with the TV stand. The same guy that asked me for help with a TV stand opened up the door and slammed it into the corner of the dining table and the other guy was prompt enough to touch up with some paint that he had in this funny-looking little marker. There was also a minor blemish in the surface of the office desk that we purchase which he also touched up. It was so minor it wasn't even worth making another fuss to have them ship out any replacement. It's perfectly understandable that there will be a minor knick or two here or there. Despite those minor little hiccups it was overall a pretty decent experience. Nothing's perfect and for the price that we paid the overall value was pretty good for the money. Update One star deduction....24 hours later discovered how cheaply made the chairs really are. Grabbed the seat to move forward and it started coming apart as if it was made out of paper. Very disappointed.

Bought table to be delivered on Monday the 6th. Then the Friday before they call and say they don't…read moredeliver on Mondays smh. Well that's my day off and they agreed to it and I paid 100 for delivery. They offered 5 percent off for Wednesday but only 5 percent off the product so 50 dollars. I explained I will have to take off 3 hours of work to wait for their delivery window which costs me 90. Then they offered 65 and got even madder then finally offered 100 but said takes 7 to 10 days for 100 credit to my card and refused to send me a confirmation email. In short they suck

My wife and I ordered a very expensive, custom made dining table. We signed the contract based on…read moreerroneous, false information from the salesperson. My wife is handicapped and the entire purpose of the dining table was so she would be safe and comfortable. Then Dubois gave us more false information to "make it right." My advice is do not trust a single word said by any salesperson or manager at Dubois Furniture.

Entered the store and were greeted by Scott Shields. We asked for the location of a particular…read moreproduct. His response was a pleasant explanation of where things were without a hurried "this way". He observed and approached later when asked. We gave criteria of wanted items and he assisted as needed. Only after we "zeroed" in on what we liked, did he remain with us. He was courteous, knowledgeable, amenable, and professional providing specific answers to our questions. We left Dubois to compare other outlets. Our decision was to return the following day and purchase. Scott Shields once again answered questions and provided timely delivery information. Recommend Dubois and Scott Shields for your next furniture acquisition for value and experience.