I want to recognize Roz Reid at your Glades Road store for providing an exceptional shopping…read moreexperience. I needed a twin-size mattress for my granddaughter, and several friends highly recommended Roz. After meeting her, I understood why. She was everything they promised and more! She was knowledgeable, kind, patient, and respectful of my budget. When I showed her the bedframe that the mattress would go on, she took the time to research the appropriate mattress height and helped me select an 8-inch mattress. That attention to detail showed how much she cared about helping me find the right fit. What impressed me most was that Roz treated me as though I were spending $5,000, even though I was purchasing a $300 mattress. I felt just as valued and appreciated as someone making a much larger purchase. Employees like Roz are the reason customers return and recommend a business to others. She is a tremendous asset to your company and deserves recognition for the care and professionalism she brings to her work. I will enthusiastically recommend her to all my friends. Thank you, Roz, for making a simple purchase such a wonderful experience!

We had a very unpleasant experience shopping in your West Glades store while we were searching for…read morea new mattress. "Helped" by a very pushy woman who was happy to high pressure us while we were searching for the best deal on a Black Series 3 firm mattress. We had one more store to shop before we would make a decision which we politely explained to the woman while looking and as soon as she heard that she literally walked away from us and jumped on the next couple walking in the door. So, we did the same thing and walked out. Went down the street to Baer's Furniture and purchased our new mattress. We will never enter another of your stores! We felt like we were in a car dealership.

Sharon was a breath of fresh air and truly made my grandma's day…read more My grandmother is in a wheelchair and we were shopping for a new power lift chair and sofa for her new room in an assisted living community. It was hard moving her there, but physically for her it was time. Picking out new furniture was a bit of retail therapy for her during what's often a difficult transition. We were hoping to make a fun day out of it. However, at the first place we went (NOT Haverty's) were treated like second class citizens. The saleswoman was impatient and aloof. She showed us the biggest, most expensive chair and then acted like every question we asked was putting her out to answer. Worst of all, everything we liked was a 4-6 week wait. My grandma was pretty bummed and about to just pick the chair that was available and I said, wait, let's walk [roll] a couple doors down to Haverty's. It was easier for her than her having to transfer to and from the car again and the weather was nice enough. We get to Haverty's and Sharon greeted us immediately at the door. Asked our names and how we were related [my daughter was with us and it makes my grandma beam to be able to say that's her "great granddaughter"]. We told her we just moved her into a assisted living so instead of taking us to see the biggest chair on the floor (like the other lady) she took us to more compact ones, suitable for the smaller space. Everything she did was thoughtful. She took her time with us and when I said we were also looking for a sofa she took us to one that was not only small but also with higher seat cushions that my grandmother could get in and out of if she wanted to. Then we saw one in this beautiful blue color that my grandma loved. She'd seen a similar color at the other store but it wasn't available for weeks. We wound up getting the sofa, matching love seat and the power lift chair and it's getting delivered Saturday (as in THIS Saturday, not next month). Even as the sale was as good as done, Sharon's kindness continued. She asked if we were aware of the various VA and Medicaid benefits available to seniors - we are but the fact that she took the time to offer that information was so thoughtful. To top it off, AFTER the sale was done, I could see my grandma was worn out, so I said wait here and I'll walk back to get the car. When I got back Sharon had pulled up a seat and was sitting with my grandma keeping her company. She didn't have to do that. Even the smallest outings mean the world to our seniors, and Sharon turned what was shaping up to be a disappointing day into one of the best days we'd had with my grandma since the move. She was in such a good mood she let us take her out to dinner afterward. I can't say enough great things about this lady and our experience from the ambiance and service to the selection and especially the availability. Sharon and Haverty's really made our day and the furniture is exactly what my grandma wanted. Next time we need furniture I know where we're going!

Very frustrating experience with Havertys. I made three debit-card payments totaling $16,466.88:…read more$5,731.46 on 7/29/26, $8,894.86 on 8/11/26 and $1,840.56 on 8/17/26. After cancellations and changes, my final purchases total $10,421.24, including tax and delivery. I received only a $750.31 refund on 9/1/26. Based on my records, $5,295.33 remains unreconciled. I have made repeated requests for a refund or a complete accounting explaining where my money went, but the matter remains unresolved. I am simply asking Havertys to either refund the $5,295.33 or provide documentation showing exactly where those funds were applied or returned. Despite repeated calls and email requests, Havertys has failed to refund or explain the balance. The Sales Manager John Curtis, Finance Manager refused to answer my detailed emails and refused to talk to me. He said, he is not willing to talk to me or review my claim.

We have a hinged mattress in our 26 foot Class C Rv that was the most uncomfortable thing I have…read moreever had to deal with. We found out it wasn't even really a hinged mattress, it was just 2 pieces sewn together. We brought them our RV and they came out, measured, allowed us to make a few adjustments then in about a week it was ready. Perfect fit, comfortable and so happy I used them. We will be ordering our home mattress from them as well. Pricing and customer service and craftsmanship is 5 stars all the way!

Wonderful experience dealing with E J Schrader..A hidden Jem…read more I only needed a custom King sized foundation- 6" to fit a bed that was too high off the ground.. I actually spoke with one of the owner's over the phone, and she confirmed what size and height I needed. Prices were extremely reasonable. The custom product was produced in short order. My wife and I are thrilled with the product which is much better quality than a standard one from a Mattress Store

We were on the lookout for a new sectional and some chairs and decided to stop by Birch Lane the…read moreother day, after having dinner nearby. Birch Lane, a Wayfair company, took the place of Z Gallerie which closed over a year ago. I used to love Z Gallerie, they had some really nice quality furniture there as well as a wide array of eclectic decor and art. Birch Lane is much more conventional and boring and because of size constraints, they don't have much inventory on the floor. Unfortunately, we left empty-handed, but not for a lack of trying. The staff did offer us the option of looking for other options online and having them ship it to us. However if I wanted to order something from Birch Lane or Wayfair, I could just do that in the comfort of my home. I don't need a salesperson to act as a middleman and browse the website with me. I don't know, maybe I'm just not the target demographic for this store. Overall 3 stars from me. It's definitely adequate, it just lacks flair and inventory.

In the area at a restaurant and noticed the Birch Lane furniture store at the corner of the plaza…read more Entered the spacious neutral colored hardwood flooring showroom with sporadic items including beds, sofas, tables and assorted living room accents. The current in-store Spring Cyber Week special is 20% off all outdoor furniture although today I was inquiring about sofas and delivery policies. This store specializes in several major brands including Mayfair, All Modern, Joss & Main and Perigold. During browsing the staff was informative and not aggressive. They indicated that all purchases include FREE delivery although the current waiting period for sofas are several weeks or longer to arrive. No sale today but will keep this location in my back pocket.

BUYER BEWARE!!! Stay away from Mattress Warehouse of Delray Beach…read more In June of 2026 my mother and stepdad purchased 2 adjustable beds with bedframes. The total came to over $10k, which is utterly outrageous. Of course I found them the exact same mattresses and bedframes at Macy's for literally half the cost. I had my parents cancel the order immediately. By July 1st the funds had not been returned to the credit card and I called to speak with someone at the store. The assured me the refund would be applied immediately. Here we are, July 7 and the funds have still not been returned. I have been forced to open a dispute on the credit card and this is now an enormous hassle for my elderly parents. Let's begin with just how unethical it is to not return money for merchandise that was never received. Let's move onto how unethical it is to charge double than the going rate on the same merchandise. Utilizing such a large portion of the credit available on their card has cause all kinds of hassles. You do what you want, but my advice is take your business elsewhere. These guys are thieves.

Chris was the best Got my daughter the mattress she needed…read morefor college and on time He went extra mile Will go back soon A+ all the way very easy

I had been considering purchasing sheets from Boll & Branch online and happened to stumble across…read morethis brick and mortar store while I was walking through the Town Center mall in Boca Raton. I wanted to see the sheets in person to decide if they'd be worth saving up for in the future since they are on the pricier side. I was expecting to just walk in for 30 seconds and then walk out, but I was pleasantly surprised by the customer service there. I wish I could remember the name of the woman who helped me, but she was so friendly and pleasant to talk to. I was there 9/30/2024 at around 3:50pm, so maybe that could be a clue as to which sales associate she was. She ended up being super knowledgeable and showed me the sample sheet fabric rack while explaining helpful information about the different types of sheets they sell there. I walked out learning way more about the sheets than I thought I would, including their tangible features (texture, actual thickness, etc.). I was happy I stopped by and recommend dropping in with questions if you're considering Boll & Branch sheets!

Great sleep items. Lots of different comforters and blankets/ throws and sheets to choose from…read more They even have their own mattress. As well as bathroom towels and accessories. The sales associate assisted me every step of the way. To get my dream bed from sheets, pillows, blankets and covers. High quality products (organic) moderate to high priced. Located in the Boca mall.

We just had our Murphy Bed installed and we were delighted with the results. Audrey was very…read morehelpful with the design. Dave and Kevin spent the whole day carefully installing the units. They were terrific and very skilled. It looks beautiful. Many thanks to Murphy Bed.

We drove up from Fort Lauderdale specifically to check out their Murphy Bed selection and support a…read morelocal business, but the experience was disappointing from the moment we walked in. Despite being ready to spend $3-4k, we were completely ignored. After browsing a few models on our own, the only acknowledgment we got was a faint 'hi' from someone in the back office who didn't even bother to come out and help. It's a shame, because we genuinely liked the grey wood‑grain king model. But customer service matters, and they lost the sale. Wayfair will be getting our business instead.

We purchased a Helix Elite mattress from South FL Mattress Direct and had an excellent experience…read more Bill and Joe were extremely knowledgeable about the mattress industry and took the time to help my husband and me find the best fit. They walked us through all the options without ever making us feel rushed or pressured, which we really appreciated. They also offered a great deal on the mattress and accessories, including contour pillows. Overall, we found that buying through them provided better pricing and more personalized options than purchasing online. If you're considering one of the big mattress retailers, I'd definitely recommend checking out South FL Mattress Direct first--it should be at the top of your list.

Bought not only my master bed from here but also my guest room bed and couldn't be happier! I have…read morechronic pain so finding a bed that is not too soft and not too hard is difficult for me. Also, for my guest bed, I wanted to find a bed that my guests would actually enjoy while staying with me. Billy was super helpful and knowledgeable about what kind of bed would work best for my needs. I even did research beforehand and Billy knows his stuff! I purchased both beds and now I rotate between sleeping in both when I don't have guests because both beds are amazing! The price was also very reasonable! My chronic pain is not as bad now that I have a supportive and comfortable bed. Cannot thank Billy and SF Mattress Direct enough!