I bought a chair and needed to swap it out.. Josh was fantastic in the way he handled it. I was…read morecompletely satisfied with the transaction. my family has bought from Factory Furniture for years :)

The one and only place we shopped for a new mattress. Tried them because it is close to our home…read more Really nice sale going on. Prices were great, better than anywhere I was seeing, including online. Not your average furniture store. It's a small place in an old building but with plenty of furniture to choose from. Had never been there before but will definitely go back. James the salesman was exactly the kind of person we like. Informative but not pushy. Good guy.

I just hope the mattress I bought is as good as the service I got from Wendy and her team. I had a…read moreglitch with the foundation I bought and she remedied the problem by delivering another. Good service !

We purchased our first split king bed which was a medium firm tempurpedic in Sept 2023 and after…read moreless than 2 months, we decided it was too firm so traded it in for as beauty rest hybrid and in less than one month, we noticed that the bed was pulling from the mattress. We paid another return fee and upgraded to a sealy bed and quickly noticed that the two mattresses weren't even the same size or length. We returned them and finally asked for our money back and that's when we found out that the $2,400 adjustable frame was nonreturnable! In total, we spent $8,100 for these beds and got back $4,290.00! Subtract the non-returnable bed frame of $2,400 and you can see how much we were charged return fees and restocking fees. You've been warned. IF you choose to purchase one of these overpriced beds, make sure that you know that their frames are a final sale AND hopefully you'll like the first mattress you receive because the return fees can eat your budget.

Bryan was an absolute pleasure to deal with. Great deals, informative, clean store and quick…read moredelivery. Also offers a referral program that if you refer someone that spends over 400 you get sweet 50 buck giftcard to spend at their store, for each referral!!

Bryan and Zach were wonderful. To be honest, I didn't think we would be purchasing a mattress when…read morewe went in. I didn't know what I wanted and I didn't know what could help my broken body. They both greeted us right away and Zach came and asked us what we were looking for. I think he could tell I had NO idea why I was there. After speaking for a while, Zach discovered our mattress we are currently sleeping on is from Sleep Outfitters--8 years ago! Zach looked our name up in their computer and found our purchase from 8 years ago. He submitted a warranty claim because we told him there was a dip in our mattress; my man was fine with the dip, but I would fall into it and couldn't get back out Zach and Bryan helped us find the perfect mattress and even turned out the lights when I started to fall asleep on it lol. We received a SUBSTANTIAL credit for our old mattress. That same week, they picked up our old mattress and delivered our brand new Tempur-Pedic We got an great deal, fantastic service and the warranty on our new mattress, mattress protector and sheets is excellent too!

If you want to learn more about what mattresses are made of and what things you need in your new…read moremattress, the Original Mattress Factory is where you want to start. Unlike most mattress stores, this store only sells their own Ohio-made mattresses and no other brands. But after you come here, you might feel like their locally-made mattresses are the best options for you - especially with so much knowledge and friendly employee help. PROS: -So much knowledge to be had here! Despite going to quite a few mattress shops at this point, we learned SO much here that we'd never known before! Since Original Mattress Factory makes all their own mattresses and doesn't sell other brands', it's pretty advantageous for them if they show you how their mattresses are different. The store has SO much knowledge to be had here - to the point that I'd recommend starting here for your mattress shopping - even if you don't plan on buying anything here. They have all the types of foams available in the mattress market as well as how they function in beds. They have cut-open displays of box springs to show how box springs are made and how theirs are different. They have cut-open versions of their mattresses - versus other "large name brands" - on display to show you how they're different. While reading the displays would give you a good bit of information, the true knowledge comes from the employee. -And while I'm at it, that's another "Pro" from shopping here. We were helped by an older, jovial gentleman who seriously knew his shit. He was able to answer every question we had, tell me about various types of foam, explain the pros/cons to each, and gave so much more detail about all of their educational displays. He wasn't pushy though, and when we mentioned their box springs were likely outside of our price range, he said he understood that they may not be for everyone, explained the differences between theirs and others, and said he just wanted us to go into the decision entirely educated. -Store itself is really simple to understand. There's their base line in the various firmnesses, their middle line in the various firmnesses, and the luxury line in the various firmnesses. Each mattress is clearly labeled with one-sided or two-sided and each one is clearly labeled with mattress prices for the various sizes with and without box springs. -Original Mattress Factory easily has the most firm mattress I've ever felt in my life. It was nice to feel such a mattress outside the ordinary. -Easy-to-access store right next to a bunch of food options as well as right next to a Wal-mart. Makes it easy to stop in between other errands or right after lunch. CONS: -Original Mattress Factory doesn't seem to run any sales or specials. The employee told me that the pricing is pretty strongly "What you see is what you will always get". While this means you can't try to "take advantage" of a sale price, it means a lot more leniency with your timeline for shopping too. -They don't offer any type of free delivery. All delivery costs something - whether you buy the base mattress or the best.

Bob was so patient with all the questions we had. He walked us through mattresses of different…read morefirmness ratings, different materials and styles. There was no rush and when we asked for a little time to decide he was respectful and gave us room. There was no pressure to make a purchase. A very good shopping experience. Just for reference last mattress we purchased was over 20 years ago! Alot has changed! Ok 23 days latter and we still do not have our order! The buying experience was great the service, not so much. I am VERY displeased and hope to get our order soon! Not sure how much longer I should wait?

Thank you Brooke for getting the best deal possible!!!!! Very happy with my experience at Sleep…read moreOutfitters!!!!!!!!

Location: 40 W. Main Street, Tipp City Ohio…read more Website: https://sugdenfurniture.com Specialty furniture store. See website for hours as well as brand catalogs, including Hooker Furniture and Bernhardt. When you reach the point in your life where you value quality and service; this should be your furniture store. Sugden Furniture carries the best furniture lines and can special order the pieces with your choice of fabrics and finishes. Their prices are competitive as well and I noticed some great finds for floor samples. You will feel good supporting a local store. What will really catch your eye though is the quality. Sofas, chairs, tables, dressers, beds... all top quality and a great variety and the most knowledgeable sales personnel I have ever experienced.

A very service oriented store. Large selection of options in a small store. Family run and very…read morepersonable

I purchased a mattress and adjustable frame and I notices that the bed seem short. I ordered a king…read moreand it didn't feel right. 9 days into having the new bed at 2am in the morning the frame snapped in half and I ended up on the floor. Later that day I called to inform Mattress Firm what happened and to report the wrong size mattress they said to send pictures before they could replace it. I sent all the pictures and it got set up to be replaced. Then all the problems started. First, the delivery driver lied and said he came to my place and no one was home ( I took off work to stay home for the delivery ) I was home all day and they never came. Finally the next week they were able to get them to come out and deliver my bed and when they got there they refused to take the defective products. They said since it had a small stain on it they couldn't take it. When I called Mattress Firm they told me if I cleaned the stain they could take it. Come to find out that is not the case now they want me to keep the defective product. So I now have a bed that is not what I ordered and they got me for $1400 dollars. They need NEGATIVE STARS!!!!!

It has taken me awhile to decided to write this review. I would like to first emphasize that I…read moregot exactly what I asked for and the salesperson, I believe was the manager of the store, was very competent and helpful. However, once the mattress and convertible base were delivered, it was not what I expected. As background information, I was downsizing from a traditional queen size bed to a full size which necessitated buying a new frame. I communicated all my intentions to the salesperson. I decided on a convertible base (head only) and hybrid mattress. I originally wanted a head and foot convertible base but for some reason was told it was not available which I found confusing since we had purchased a full size head/foot base a few months previously from this store. The first problem was the frame, which I did not see a sample of prior to purchase. It was very high and once assembled with the base and mattress the bed was unusually tall. I was unable to get on the bed in a normal fashion by sitting on it. I literally had to climb on to it. A normal bed height allows you to sit on the side of the bed and have your feet be flat on the floor. Mine dangled several inches above the floor. I would also like to add that many of the models in store are set on platforms and are not a true reflection of what the overall height may be with your particular purchases. The second problem was when the head of the mattress was in the elevated position it forces your body further down the bed and my feet exceeded the length of the mattress. Since it had been years since purchasing a mattress and being accustom to a queen size, I was unaware that a full was a full 5 inches shorter than a queen. All stores that sell mattress typically have a trial period for the mattress which can be returned or exchange with a nominal cost. However, bases are never returnable and paperwork was signed saying that I understood this. I was able to rectify the frame situation and exchange the high one for a low-profile one but it would be pointless to exchange the mattress since the only option would be going back to a queen. And since the base was non-returnable that would make the nearly new purchase of the full size convertible base a throw away if I were to purchase a compatible queen size base. I was basically out of luck. I would like to say, I really like both the products I bought for functionality and comfort (while sleeping). However, I miss the extra five inches and wish I would have done my homework better. I hate pointing fingers but I would also hope an experienced salesperson would be aware of the result when downsizing or combining all purchased products and inform the customer of the realistic expectation. As I said before, this is not an every day purchase and I would like to rely on the expertise of the sales staff.

nothing I wanted was in stock or it took to long to get. also had to pay upfront to even have them…read moreorder it. no bueno.

I went to support a local business when in was in need of a new sofa. I was told that the backs…read morecome off of the one I purchased so that it would go upstairs easily. When it was delivered the backs are not removable and it is unable to fit upstairs. I asked for them to come and pick up the sofa and return my money since this isn't what I was told I was buying. They offered for me to come pick out something else while charging me a restock fee and being out the cost of the deliveries. $70 each way. Absolutely refused to make it right. I will never recommend them to anyone.