We had a great experience with Fernanda , they help us with our bedroom and mattress , I recommend…read morethis place 100%

I purchased a dresser and 2 nightstands. When I went into make the purchase they were very nice and…read morefriendly throughout the process. Then came the delivery... what a nightmare they were supposed to deliver on Saturday between 10-2pm, as 2pm approached and no one had shown up, I called the store no answer. So I remembered texting one of the owners Fernanda in the past and decided to message her she said the trucks were out of the city and the other owner Alex was supposed to have called me to reschedule. Alex never called me. Fernanda then text me that I was scheduled for Monday. On Monday I get a text from Alex asking for photos of the stairs since the furniture was going to the second floor, which I provided. When I purchased the furniture I was clear in saying this was going to a second floor. At 2:30pm Alex messaged me to say they are forced to change the delivery to Tuesday. Like really!!!! So Tuesday comes, I was given no window of time for the delivery until I message Alex and he said it would be delivered after 3pm. The guys arrive and I get it, it's a big piece. They make it work and leave. My husband gets home and notices what I call a manufacturer defect so I take pictures and message Alex with no response. I call both numbers no response. Two days later and I still haven't even received a response to my message. Talk about unprofessional. Never purchasing from this store again.

We went to matters form first and found a bed we liked but the salesman was not too helpful…read more Infact, he was a little pushy. We walked out. We walked up the street and found matters medics. There guys were awesome. They took the time to explain the bed and we walked out of there with the same bed for about $500 less.

Bought a box spring a few months ago. Today I'm moving and I ripped the back material by mistake to…read moreonly expose the inside of the box spring. IT WAS REFURBISHED. I'm so disgusted and I feel violated that I'm sleeping on a reupholstered box spring! Their prices are cheap for a reason. They buy old mattresses from a warehouse that they clean and recover with new material. Furthermore the box spring was broken!!! It look like they put pieces of wood together to fix the broken planks. So disgusting. I will look into this further and see what legal actions can be taken. Oh the really really short guy who works there and likes to claim he's the owner loves to flirt with women. Buying a box spring tool 1 hour cause he kept trying to convince me to go out. Yuck!

Our shopping experience with Pedro Melian was amazing. i appreciate he let us take our time without…read morerushing us. highly recommend asking for him once you enter.

I am still looking for a new dining room sets. I just can't find the right one. So, I went to yet…read moreanother El Dorado when I was in this area. They seem to have a few of the same pieces they have had for over a decade. In fact, my living room table is still prominently displayed near the front. Of course they do have new pieces as well. Some of them are made in Italy. I like how the displays are so appealing. My salesperson was nice. She tried to be helpful but I really am just looking for a dining room set. I didn't have any other guidance for her. The quality of their furniture is good and they offer special financing at different times during the year.

We had a great experience trying the mattresses and being able to try the online providers and…read morebought a Split King (headboard, foundation, mattresses, and adjustable bases). We were moving so when the first box was delivered without the promised tracking number we reached out to SleePare and were provided with tracking numbers for all the boxes (parts) including the already delivered box. We were quite happy at this point as everything was scheduled to deliver much earlier than mentioned in the show room. This is where things take a crazy turn though. We get the headboard 7/22, the mattresses (two twins since split king) and two adjustable bases (7/23) without issues. So we almost have a complete bed. We are tracking the final piece when we see it turn away from our house (FL) and return to the shipper (SC). We immediately reach out to customer service (7/24) as FedEx tracking had not been updated to tell us why. It is later told via FedEx that the box was damaged in shipping. So I follow-up with customer service (7/24) and then I follow-up again (7/30). I get an answer that we will be notified when the replacement is shipped (7/31 originally). Well that was 14 days ago and all the promised tracking information is never provided (promised again 8/8; 8/11; 8/13; & 8/14). I have called regularly and emailed. I even chatted with an AI bot on their website. The crazy thing is somehow in this process they shipped us a second headboard (8/12) but we are still missing the foundation to the bed. How do you sleep on a brand new bed without the foundation. We are still in process on this order as I am after the third promise still awaiting tracking of this foundation that may or may not have been sent at this point. Therefore, the best I can say is buyer beware you are about to invest a very large amount of money to chase your pieces and parts and hopefully end up with a complete bed. UPDATE: After posting this review we received a communication from the NY office who began the process of assisting us. We worked with Bruce who updated us with the status, tracking numbers and kept us in the loop as the company provided the missing portion of the bed that was returned to the distributor. We received the last part of our bed yesterday 8/24 and were given a very small refund considering the total price and they will be shipping some bedding for our complications. We appreciate Bruce stepping in to assist us and solve the problem. He did a great job. After 32 days post the original parts we will be sleeping on our new bed. Thank you, Bruce.

CAVEAT: We have not yet purchased a new mattress; either through Sleepare or elsewhere…read more We are interested in a new mattress and absolutely want to try before we buy, which presents a problem as many mattress brands are online only. Also, in store mattresses have confusing branding, so a Stearns and Foster at one store has a different brand name somewhere else. Sleepare is a showroom for many online brands and you can go there by appointment only. When you make the appointment, you can indicate what mattress brands you are interested in, and what kind of sleeper you are (side, stomach, back). When we arrived, we had Nigora's undivided attention. She was very knowledgeable about the brands and made some great suggestions based on our sleep habits (we are a side / back couple!). She followed up with an email later that day so we can ask further questions or come back for another try. BONUS: They have a small parking lot next to the store!

From the moment I walked into Murphy Bed Sleep Shop, I was blown away by the service. Special…read moremention to Ty who personally greeted me and took the time to walk me through all the options in the showroom. He was super knowledgeable and made the whole experience feel easy and enjoyable. But the real magic happened after I made my choice -- Ty and the team pulled off a miracle with how fast they delivered and installed the bed. I honestly couldn't believe how quickly and smoothly everything happened. The delivery and install team was absolutely professional, friendly, clearly knew what they were doing, they worked fast and they cleaned up after themselves! Not only is the quality of their product fantastic, but the pricing was also very fair -- great value for money considering the craftsmanship and service. If you're thinking about getting a Murphy bed, I 100% recommend Murphy Bed Sleep Shop in Hollywood, FL. You won't regret it. This place is the real deal and a true precious gem among the family owned businesses!

Ty and the team are incredible! From the moment I walked in the store, until installation was…read morecomplete - I was treated like family. Ty is the ultimate professional who took his time showing me the different types of murphy beds. He guaranteed me that I would be very pleased with the finished product and installation...and he was correct! I needed it in a short amount of time 10 days. He accomplished that mission. They emailed my condo with all the necessary insurance documents. An amazing smooth process. The installers were also very friendly and professional, took photos of the installation for record and cleaned up after themselves. 100% recommend.

Although this was not a typical mattress purchase experience, it was a pleasant surprise. Very…read moreknowledgeable and friendly team who took the time needed to make answer all of our questions. You are getting quality mattresses at good prices, just adjust your expectations of a fancy store. Highly recommend.

Mattress Don is the man! Super friendly guy that isn't pushy at all. He is very down to earth and…read morewilling to move around 10+ mattresses for me in 90 degree heat so that I can try them out. Really great prices too. Definitely visit him and you won't be disappointed!

I went to check on pillows at Tempur-Pedic. I love that they have many varieties to choose from…read more Their Tempur-neck pillow is one of their most famous and popular ones...it has been ergonomically designed to follow the natural curve of the customer's body, and deliver precise support to the neck, head, and shoulders. They have pillows that cater to those looking for soft, firm, medium, cooling, etc....This particular time, they were running a special of BOGO...so keep an eye on their sales and you can save about $100 per pillow if you do. Tempur-Pedic International, Inc., part of Tempur Sealy International, manufactures and distributes mattresses and pillows made from viscoelastic foam. The company is headquartered on the Coldstream Research Campus in Lexington, Kentucky and has manufacturing plants in Duffield, Virginia and Albuquerque, New Mexico. Tempur was originally based on NASA's research to develop a material that would cushion aircraft seats and improve survivability in the event of an accident...so it's scientifically engineered for safety and comfort.

I got lucky and got Craig as my guide to the perfect night sleep the value was incredible. he told…read moreme about the sale and could not have been more grateful.

Katiuska provided one of the best customer service and sales experiences we've ever had in 20 years…read moreof big purchases. She stayed open for us, provided a thorough overview of all mattress options and quickly got us the best pricing with quick delivery arranged.

Great connection. Amazing service and fast responses…read more They helped me narrow down the perfect beds for my AirBNB.