"The time has come", the Wifey said, to get us a new mattress. After checking lots of Yelp reviews,…read morewe went to Sleep Outfitters. As we walked in the door, we were warmly greeted by Autumn, the manager. She listened to our wants and showed us the two mattresses that best met our needs. My wife tried the two and liked them both equally well. Autumn recommended the cheaper of the two and made a sale on the spot. Four days later, our new mattress was delivered and the old one picked up, all without any problems. Based on our experience with Autumn, I recommend this Sleep Outfitters to anyone who needs a new mattress. Right now, I'm smiling like the Cheshire Cat as I award Sleep Outfitters five stars.

Great experience- Shout out to Katy Knowledge and helpful…read morewithout overbearing or pushy- she helped us realize a better sleep experience

We've now had two interactions with Mattress Firm in Cool Springs, both very positive. If you're…read moreinterested in a high-end mattress that will change your life, this is the place to buy it! We purchased a Tempurpedic mattress here a decade ago and it will last forever. It's essentially like sleeping on a cloud. When we're on vacation, even in the nicest hotels with excellent beds, we wish we were back home sleeping on that mattress! This week, we returned to purchase a new base for our bed. It was time for an upgrade. Again, if you want a high-end adjustable base for your mattress, this is the place to get it! The base we bought is adjustable at the head, feet, and lumbar regions, and with a push of a button on the remote, users can set two favorite combinations of these three settings. There is a massage feature, and the base even reports your sleep habits directly to your phone. There is a white noise feature, and an anti-snore feature that either adjusts your position or vibrates (or both) to stop the snore. One of the more amazing characteristics is an alarm feature that gradually wakes you up earlier than your alarm if you're not fully asleep but leaves you alone if it senses that you're in a deep sleep, waking you up at the moment you've set the alarm. You can control everything from the remote or from an app on your phone, and the base even connects to your WiFi and Amazon's Alexa if you have one! Store employees were very helpful and gave us time to explore by ourselves without being pushy in the slightest. Delivery was made within 24 hours, and two polite gentlemen set up the base in about 15 minutes!

Travis was not only very professional but genuine. My daughter got hurt no fault of the store and…read morehe was truly concerned. He was knowledgeable and helpful through the whole experience and when she got hurt he understood and there was no sales pressure. We returned the next day and picked up where we left off. More like lost friends than a salesperson. Truly appreciate the entire experience and very excited for the bed to be delivered

This is one of those stores that you go into looking for a coffee table and walk out with a…read moredresser, dining room table and a mattress because you just couldn't pass them up! I saw an ad for them on Facebook and we went a couple weeks later to get some ideas for our new house. We were highly impressed with the quality of the furniture, the selections and the wonderful customer service. Some of the items you buy directly from the floor, others you can have custom made and delivered to your house. We never felt pressured by the employees but they were very be very helpful and knowledgeable. We asked about a couple pieces and they were able to tell us where they were made, from what materials and the colors they came in. We will defiantly be back!!!

I live in WA state and found a piece of furniture from Head Springs Depot on a random search for a…read moresideboard. I reached out to ask some questions, and the communication back and forth was always kind and helpful and quick. My sideboard arrived with white glove delivery in perfect condition. The quality and look is even better in person! Every step of the process was seamless and professional. Highly recommend whether you live locally or out of state.

Mattress Gallery Direct is the only place in Franklin I would buy a mattress from. As a single…read morelady it is kind of awkward and intimidating going mattress shopping. Austin made me feel right at home. The store is very clean and inviting. He walked me through different types of mattresses. I told him about my back issues and he was very knowledgeable about the back and neck. Throughout the process I never felt pressured or uncomfortable. After a week of sleeping on my new mattress I felt that I should have maybe gone with the model that was one step softer. Austin made appointment with me to come in the next morning and by that afternoon I had the softer one in my home with free delivery. No issues at all. It was a very easy process. My chiropractor recommended Mattress Gallery Direct to me. That plus this location has over 100 five star ratings on Google. I felt they were a little under represented on yelp so here I am. Feel free to message me with any questions about this store.

I Wish they would Actually stick buy their word, and be honest in their sales tactics. Nicest guys…read morebefore you buy then go completely two faced if you have a problem. I came to them with a bad back and said I needed their best mattress that wouldn't break down on the edges. They showed me the Englander aloe Vera special mattress that would "never" break down on the edge. And they said it has a 15 year warranty. Well 4 months in and the side collapses, I call and the warranty says if there are any stains at all on the mattress it will not be honored, if there isn't a visible measurable sag of over two inches it's not honored. With no one on it, you can still see a dent, it's not two inches, but then you lay on it and the side buckles. They have offered no help and now my back problems are worse. If I was a wealthier man I'd sue them, other industries have Laws to protect buyers from bogus warranties. Example: if you put new tint or wheels on a car and the engine breaks down they can't say your car isn't under warranty because cosmetic changes do not effect the function of the car. But of course if I was a wealthier man I wouldn't have given my business to such swindlers. Want a good review Rick? Honor the warranty that you say it has instead of weaseling out of it with semantics and dishonesty. GARBAGE COMPANY!!

Dylan is incredible!! He was so helpful in helping me decide which mattress would work best for my…read morelittle one (and let's face it, for me since I'm snuggling him lol) and helped me decide which option would be the most bang for my buck! all in all I'm very happy in the value of my purchase and even more happy about my experience buying with Dylan!

We purchased a king size mattress and box springs from Mattress Firm (our third purchase in as many…read moreyears). Today it was delivered by two very professional men, Henry and Furman. They were on-time, courteous, very careful about not damaging the walls or floors, set up the mattress set and took away all the wrappings. There is a reason we keep going back to Mattress Firm. Quality products, competitive pricing, first class delivery and set up. Henry and Furman were two of the team that exemplified that.

#1 Delivery guys, Matthew and Trey, were tremendous. #2 I…read moregot a great deal on a mattress I'm happy with. Slept on it last night #3 Bought a queen, decided I wanted a king, and the guys made it happen within 4-hours.

Recently purchased a mattress for my son's apartment. William was great to work with and didn't…read moretry to oversell us on the mattress knowing it was possible we would only use for a year at college. They had the mattress in the warehouse and offered to hold until we needed and ship to the store. Everything worked out perfectly. Only thing that could have been better is if they had a store in Knoxville that I could have had delivered to. Overall, pleased with the experience. Thank you!

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

Shout out to Haverty's and my salesperson Jan. Very knowledgeable and courteous. I recently…read morepurchased a couch and was concerned that the price would drop during their next sale. Jan assured me that there was a 30 day price guarantee. And sure enough, the week after delivery, the price dropped $1000! I texted Jan and she expedited the credit, no questions asked. Nothing like peace of mind. I will shop there again for sure!

We've bought so much furniture from this Havertys over the past five years! And we've never been…read moredisappointed. Rather than using a third-party delivery company (that may or may not be trustworthy), they use their own employees to deliver and install your purchases. And they've never damaged anything in our house. The bedroom suites, the kitchen table, desks for both offices, and even the magnificent dining room table that seats 10 has been durable, functional, and timeless. We stopped by and bought more furniture for our second home, and the employees were helpful but not intrusive, and the experience was wonderful as always.

I buy all my mattresses from here! Have been for 10 plus years! Super affordable and quality…read moremattresses ALWAYS! Plus customer service is top tier!

Great staff! When I purchased a mattress for my father, and last minute couldn't pick it up, they…read morehad it delivered within hour at such a small charge. Couldn't be more pleased with this company!

If you need a new mattress go see Wade at Mattress Firm in Spring Hill!…read more He did a great job helping us find the perfect fit for us with friendly, professional help without all the pressure you get at most places! Thank you, Wade

Perfect!!! We were very well taken care of. Our mattress is great!…read moreWe were very pleased with all the help & love our new mattress!