I'm putting three starts because our salesman was amazing. If my experience had began and ended…read moreentirely with him, I would leave a perfect five star review with no questions asked. Jarrison had a FANTASTIC personality and it was hard to believe he was the new guy since he seemed to be one of the only employees in the entire store concerned about the customer experience. I hope Ashley recognizes his potential and offers him all the training/promotional opportunities available because he absolutely deserves to excel at his job - he's amazing. That being said, however, the store itself deserves literally no stars. Looks nice, but aside from Jarrison, most of the staff seemed to have an attitude and they were NOT following covid safety measures, even as mandated by local ordinance. Most staff was wearing their mask below their nose, and some weren't wearing masks at all. It seemed to be hit or miss with whether or not they were requiring customers to wear masks. The clerk at the front desk cashing me out talked to a manager negatively about another employee right in front of me, which was super unprofessional and beyond rude. Not what I want to hear as a guest when i'm trying to pay for my items. When I went back to pick up my furniture, the sales associate was not wearing a mask and actually moved signs out of the way that asked customers to wear a mask - once again breaking local ordinances. He got political saying it was a "plandemic" - like come on, we've been in this covid thing for a year now and people are literally DYING, have enough respect for your customers to wear your mask for their safety whether you believe it or not. I would absolutely purchase furniture from Ashley again for Jarrison alone because he was truly that amazing at his job and a beyond nice guy, but everybody else in the store needs a serious attitude adjustment and some education about covid safety measures.

Friendly staff and most important really nice furniture! I wanted one of everything but will have…read moreto just go back and purchase again.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

The sales staff were great. Easy transaction, very good to deal with. They reco'd a delivery…read moreservice, and the guy was awesome, showed up on time, super nice. So why 3 stars? It is an outlet store, so items are as-is and some of the furniture is more messed up than they appear on the surface. Inspect each item REALLY carefully or you could get stuck with a damaged item. Treat it like a used car from a questionable dealer, look for repairs or anything that seems out of the ordinary. You might get a great deal, or you might end up disappointed.

So many wonderful things to say about this location and the staff members are a huge part of my…read moregreat experience. 6 years ago, I bought new furniture for my apartment. The furniture is still like new. I bought the Robbindale bedroom set. I also bought a set of end tables. 6 years later and I've just bought my first house and my experience was so amazing here at Ashley's last time, I came back to furnish my new home. Mr. Xavier James helped me find some amazing pieces in my price range that are of great quality and have made my first big girl purchase feel like home. He was committed to helping me find what was best for my taste and budget. He was also very knowledgeable about the items and how to maintain the items. I highly recommend not only visiting this location but purchasing some amazing quality solid wood pieces at an amazing price for items that have the potential to literally last a lifetime with proper care and maintenance.

After moving, I had been shopping for a new sofa and was resigned to buying a simple upholstered…read moreloveseat for my small apartment. I looked at many websites and then found the NashCo website, I then drove over to the NashCo showroom. I was greeted but wanted to walk around, see what was available and what would go with my current furniture. Zoe came back around, I explained my needs and was happy they were flexible on the pricing of a floor model leather sofa. The deal was done within minutes and delivery arranged four days later. The only issue was that I didn't receive a call the night before to communicate a window of time for delivery. I sent a text and received a quick response apologizing for the lack of communication. The truck driver called and delivery followed up quickly. I am pleased the purchase and would recommend NashCo.

After visiting several furniture stores in the city, I found NashCo to have excellent quality,…read moreselection, prices, and staff. Delivery prices and times are very transparent upon purchase. For a couch, you have a 1-year warranty, and you may optionally purchase a 5-year comprehensive plan. For us, the 5-year warranty price was about 10% of the couch price. Many of their staff members are bilingual. I worked with Irma who took the time to talk through several sectional options, including their online catalog. She didn't apply any pressure to make a decision. The team dynamics appear to be excellent as team members were checking on each other and had brought in food to the break room. Parking is easy in the front of the strip mall.

My wife and I stopped in here today looking for 2 twin xl mattresses. We spoke with Pam, the sales…read moreperson, who said she had been there 10 years and that she was also a manager. We spent a couple of hours in there trying out beds and we finally picked out the Beautyrest Audrina Plush Pillow Top. The pricing signs on all the beds were extremely confusing and I commented on that to Pam. My wife and I have spent most of the last month looking at beds from a number of different stores, so we were pretty well versed on the process and how pricing works. We were looking to purchase only the mattresses, without box springs, because we are going to purchase an adjustable bed frame (split king) from another manufacture (that Mattress King doesn't carry). Pam said that the pricing would be cheaper without the box springs. The pricing on the signs said that the mattress would be $450 for each piece. I had assumed that this would have meant that the price for the mattress and box spring would have been $900. So since we needed two Twin XL's she quoted us the 900$ for both mattresses (plus tax). We told her that we wanted to go to lunch and think about it, and spend a little time doing reviews on Mattress King (which there are hardly any). We decided to go ahead with the purchase and returned after lunch to finalize the deal. Pam closed the deal with us and charged our credit card the 900$ (plus tax) for 2 Twin XL mattresses. So she had plenty of time to think about it while we were gone for the 2 hours. We felt good about our purchase. A couple of hours later, after we got back home, Pam called us and told us that she had made a mistake, and that the owner had said that she couldn't sell us just the mattresses at the 450$ price. She said that the 450$ price was only if you had purchased the box springs as well in a set. Meaning that we would have had to purchase 2 sets of twin xl box springs and mattresses for a total of 1800$ (plus tax). She said that it was her mistake, and that they would lose money on the deal. She said the owner would sell us the mattresses only for 600$ each (so 1200 total for 2 of them that we needed), which was 300$ more than what we initially agreed on. Needless to say, we were highly upset. The signs are clearly misleading. No where on the sign does it say that you HAVE to purchase both the mattress and the box springs to get that listed price. In fact the signs say $450 for "each piece". We have been shopping at many other stores, and most of the stores will have the prices clearly listed as the price with and without the box spring. I knew these signs were confusing, that is why we pointed that out to her initially, and wanted to make sure from the beginning that we were getting the mattress "only" price. We also made it very clear that this was for an adjustable bed, so we would not need the box spring. Needless to say we were highly disappointed. I feel like this was a bait and switch tactic of some sort. Pam repeated over and over that this was her mistake, and that there was nothing she could do about it. She also tried to blame it on a car accident that left her with ADHD.. Whatever that means. A salesperson/manager as she claimed, with 10 years experience at that store, should be more than familiar with the pricing structure and how to put to the sale together. She also had 2 hours to figure out that she made a mistake before we came back to complete the purchase. Unacceptable. Truth be told, we would have probably still purchased the mattresses at the higher price, as long as we had been told that from the beginning. But this left such a bad taste in our mouths that we decided to cancel the order based on principal. I made it pretty clear to them their signs were confusing and misleading, and that it would be in their best interest to fix them. This all seems deceptive to me, and my wife and I will not recommend this place to anyone looking to purchase a mattress. We will choose to make this purchase at another mattress store, even if it means it is for more money. IMHO.. the mattress buying process and experience as well as the mattress industry is probably the worst thing I have ever had to go through as a consumer. The whole industry is pretty much geared to screw the consumer. I hope we find what we are looking for soon, because I would not want to wish this experience on anyone.

Warning: DO NOT DO BUSINESS WITH THIS STORE!! I wish I could them zero stars! We had what we…read morethought was an ok mattress buying experience but the next day, when we found the same mattress online much cheaper and asked if they would price match (even though their policy says they will) we were told no. Sucks but whatever, we'll just cancel our order since it's still several days from being delivered. Should've been easy, right? NOPE! They refused to cancel our order! It took my husband 4 days, several hours of in store and phone calls each day with the store manager, the store owner, the vice president, and the area manager before they finally agreed to cancel and refund our money. Even after days of argueing about why can't we just cancel since we don't even have anything yet, they tried charging us a 10% fee to cancel! Hell no! I have never written a review and definitely never thought I would have to write a negative one but this was by far the WORST experience ever! Who would've ever thought it would be so hard to cancel and refund something you don't even have yet?? Please do yourself a favor and do not do business with such a terrible company.

We're new to TN and checked out Mattress Firm tonight to look for mattresses for our kids. We…read moreworked with Justin and he was fabulous. He was so friendly and helpful. We were looking for soft, relatively inexpensive mattresses, because they're for our kids, and he directed us to a great mattress in our price range and did not try to upsell us. We tried out the Purple mattress for fun, and our kids mentioned that they wished they could take home the Purple gel flex sample. Justin then went in the back and got us some samples of the Purple gel flex that the company had dropped off for the store so they kids could take them home and it made their day. Justin was awesome the work with and made our mattress purchasing experience great! Would happily recommend this store based on our experience with Justin!

Highly recommend this place ! Ask for Darviet aka "D"!! He is very knowledgeable and sweet! He…read moredoesn't try to sell u want u don't need and will give you his honest opinion.