I had owned a Tempurpedic before and I love them. I have Fibromyalgia so having a comfortable bed is a must. I called the store and spoke with Autumn. I was a bit shocked that she actually knew about Fibromyalgia. She was super nice and when we told her we wanted the Tempurpedic she picked out beds specifically that did not have springs because she knew it would be painful for me to lay on. She had me try them just in case but she was right. We wound up getting a firmer bed. Unfortunately, after about two months it still did not break in as we expected and it was still really hurting my back. Thankfully, there is a 120 Day Guarantee where you can exchange the bed. I felt really bad about it. She was so gracious about it. She had me come back in and spent 40 minutes with me while I tried out the bed which I wound up exchanging the firm mattress for to make sure it worked for me. I am so happy. She really loves people and she bent over backwards for us. read more

I received great support and customer service from everyone at Sleep Outfitters in Franklin. I had heard about the health benefits of adjustable bed frames but didn't know much more about the matter. I made several trips to the store to look at the frames, try them out and ask a ton of questions. Each time I was met with patience and detailed answers from Kim and her staff. My biggest concern was that the bed frame would not fit inside the dimensions of the sleigh bed I had at home. I was assured that the frame was completely returnable if it did not work out for me. Fortunately, the delivery crew -- headed up by Michael -- was able to work with my situation and set up the frame with no problem. I'm so happy with this purchase. read more

We wanted to wait to place our review until after the mattress was delivered and glad we waited. We tried a number of stores and actually came back to this specific Sleep Outfitters due to the attitude and welcome received from Autumn. No pressure sales tactics. We ended up purchasing our mattress here and are glad we did. There was an issue with the mattress upon delivery but we immediately emailed Autumn and asked what to do, and she replaced the mattress without us even requesting it. Great customer service!!! Replacement mattress arrived yesterday and we couldn't be happier. read more

Matthew Melton made my experience easy and enjoyable. He showed that he really cared about my needs, unlike many other places I went to in Franklin. He spent quality time with me to find the perfect bed, and helped in every way he could to make me feel comfortable with my purchase. He never made me feel rushed and gave me the best deal in Franklin. I would highly recommend Matthew for anyone who is looking to purchase a mattress. You won't be disappointed. read more

Katie was extremely helpful, knowledgeable, friendly, and patient. Made the experience of going through types of mattresses, finding the right one, and buying it all extremely easy. Staff are following COVID protocols and it did not have any impact on the shopping experience. If you need a new mattress or are interested in a new technology like the power base foundations, 10/10 head to Sleep Outfitters and ask for Katie D. read more

Today I had the pleasure of buying a mattress from Sleep Outfitters. The sales associate Autumn was fantastic. I went in not knowing what exactly I was looking for but she took the time to help me build a customized mattress setup that fit my needs and budget. Don't waste your time at the other mattress places, go to Sleep Outfitters in Cool Springs and see Autumn! You won't regret it. read more

Mathew, our salesman did a great job explaining the mattress we were interested in. He closed the sale and delivered on everything he said he would. Plus, he got us next day delivery! Hopefully, our sleep on this new mattress will be as good as the service was. So, far, it's as good as it gets. Installation folks were right on time and were very professional hard workers. read more

Matthew was extremely helpful to us when choosing our new mattresses. He had a great knowledge of all product lines and price ranges. We never felt pressured to buy a more expensive product than we had planned. We feel he gave us a great deal and are so pleased with out experience. I highly recommend Matthew and Sleep Outfitters in Cool Springs. read more

We had SUCH a great experience with the salesperson, Kris Bergsnes here! We walked in with a very specific need for my mom who has dementia and he guided us perfectly and efficiently to just the right mattress and platform for her. I highly recommend this store and this salesperson! Go see Kris!!! He is AWESOME! read more

Autumn Dalton is absolutely amazing!!!! She was super knowledgeable and she guided me in the right direction for my budget. I couldn't ask for better customer service, not mention she was a lovely person! Total breath of fresh air!!! Thank you so much Autumn I love my Mattress you're the best! read more

We had a great experience with Kim buying our first mattress! She had her simple formula for finding what's comfortable to you. We tried several different mattresses and she was very knowable and we found what is best for both of us. Excited to start getting some good rest! read more

From the moment I walked in to the store, Autumn Dalton was attentive, friendly and caring. She took the time to not only help us find the perfect bed, she also listened to my needs and helped us find the mattress set that was the best for the way we sleep. read more

Matthew was incredibly helpful during my experience. I came in because I saw an advertisement with a great deal and ended up getting an even better deal thanks to Matthew. I would highly recommend coming in for a mattress. read more

Great experience at Sleep Outfitters with Autumn! The store had all the brands we were looking to try out and we found one that is perfect for us. This is definitely our favorite mattress store. Thanks again!! read more

Karmel is fantastic! We have now purchased five mattress sets from her. She is always professional, courteous and so helpful. We will continue to give Sleep Outfitters our business for a long time to come! read more

Had a great experience doing business here. Jason is awesome and I bought a bed!! He showed me all options and was very patient until I found the perfect mattress! Highly recommended!! Thanks Jason!! read more

Kim Matthews was such a big help! She made our experience comfortable and fun. We found the beds we were looking for and we couldn't be happier! We will definitely be back! Thanks Kim read more

Wonderful experience to buy my first mattress in 22 years! There was a lot to learn and we got the help needed to answer lots of questions. Thank you Laura and Deidre! read more

This was a great experience, from start to finish. Great team in the store, and such a wonderful delivery team as well! So far, we love the new bed! read more