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Mattress Firm Plover

5.0 (1 review)
Open • 10:00 am - 8:00 pm

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11 years ago

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Ashley Store

Ashley Store

1.5(11 reviews)
0.5 mi
•$$$

I was sold a warranty to protect furniture from accidental and incidental damage and wear and tare…read more There was an issue that was repaired under the manufacturers warranty. I had issues with the furniture wearing out cushion covers are fraying and now look terrible. I thought no big deal I purchased the warranty that was all inclusive. That warranty i found goes through furniture protection, and they decided that they will not cover any repairs. I called Ashley and asked for a refund on the warranty and was told that it would be prorated. I explained that the first call they refused to repair anything! I asked for a full refund and was told that was not possible so basically if you purchase the warranty then you will be paying for nothing, The equivalent of paying for a mythical being like Santa Clause and they will keep your money and let you pay for some idiot to sit in there office and say you were paying for the coverage that never really existed.

To be honest , I feel the location is great, plenty of displays to look at, but the pricing and…read morethe way they do things is often misleading and in the end almost deceptive. We left there feeling frustrated, exhausted from the amount of time it took and really wish we had shopped around more , which we will do ni the future. Also beware that if you see something in the store you like , like a lamp or chair, coffee table, painting , even if it has a price tag on it, you wont be able to take it with you that day. They will have to order it for you and have it shipped to you! Because of that, they lost probably close to 700.00 in business we would have given them that day in rugs, lamps, and other accessories we would have just bought and taken home had that been an option. Since we were going to have things shipped we opted to go home, go online and order that way, saved us a ton of money too. I also think the delivery fee for an in town delivery is a bit high, especially if you have an order over 1000.00 Again go online.. you can get free delivery from many places and the same or similar items at lower costs and avoid all the hassle of the in person location. I also dont like how they stalk you the second you walk in the door, even if you call you cant get a simple question answered without knowing if you have a saleman or being given one. Its a pretty big turn off.

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Ashley Store
Ashley Store
Ashley Store

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Mattress Firm Plover - mattresses - Updated May 2026

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