Don't waste your time here. They show you name brand mattresses (Serta, Beautyrest, Sealy etc..) on…read moretheir Facebook and craigslist ads. They have a couple on display but you can't buy those it's only a way to lure you in. Once you get in there, they show you some generic, Chinese brand mattress that you can feel the coils on the side of the bed. And then their sales tactic is "this one sells for $3000, I'll give it to you for $800, this one retails for $4,000 I'll give it to you for $1,200". The guy literally throws numbers out from the top of his head. If you know anything about mattresses look at the name of the trusted manufacturers on the side of the bed. None of the beds from their ads were available, only the generic Chinese beds. The ones on display "are not available". These are really cheap made mattresses, marked up 1000%, literally wouldn't pay $100 bucks for. Guy "TRIED" to sell me a generic, shipped from China piece of crap for $900 bucks. No thanks, went to Sams club got a Serta hybrid luxury firm pillow top mattress with 10 year warranty for $600 bucks. They advertise that they have all the big brands, this is NOT the case, they sell their own mattresses that are of inferior quality and workmanship. The whole appointment thing is part of there sales tactic, you feel like your getting such a good deal because you made an appointment just to see a mattress. But I have an MBA and I know that. It's like a dealership advertising really expensive BMW's for half price but once you walk in, they say oh that BMW is not available but take a look at this KIA. I wouldn't have even written this review if I wasn't so frustrated for driving 40 minutes to go see it. I wasted 2 hours of my Sunday, don't waste yours.

Eric and John were fabulous! They offered a wide variety of mattresses and provided us the best…read moreoption that suites our comfort. They took care of all our needs quickly and with with a smile. I couldn't ask for better service. Financing was simple and easy. Our delivery was on time. From beginning to end they made our purchase stress free. I would definitely recommend Mattress By Appointment!

Professional and delightful sales person. Kenny was knowledgeable about the product and functions…read more Haverty's has a reputation for quality furniture and they did not disappoint. Comparing the quality and price to other sofa beds, Haverty's was the best choice.

My wife and I came to Havertys in Louisville looking for furniture for our new cottage. Shortly…read moreafter entering the store we were greeted by Layne, a delightful gentleman who was extremely helpful, and not at all "pushy." Layne was personal, professional, and knowledgeable and by asking us questions, evaluated our needs and made suggestions. After showing us different couches and chairs, he introduced us to Julie who was also delightful and knowledgeable. She took the measurements that we provided of the room that we were wanting to outfit, and showed us the size of couch that was the best fit as well as the most appropriate configuration for the room. We could not ask for better people to work with than Layne and Julie and I'm sure if we need additional furniture and advice in the future, Havertys will be our "go-to" store and Layne and Julie will be our "go-to" people. G. & F. Foster

We walked in not knowing what to except but we learned a lot. Vince helped us today & he couldn't…read morehave done better. He was so knowledgeable & patient. We learned you shouldn't just lay on any & all the beds. You can get what they call bed drunk. You start forgetting the difference & they start clashing together. He helped us narrow it down to two beds && we finally picked & ordered our first Tempur-pedic mattress. Free delivery & set up. Can't wait! Plus they even price match. We thought that was great. Financing is great & interest free. That's always nice. Oh & their bathroom was clean. That's always a plus.

Service was fantastic!! Randy was a wonderful sales man!! We are so excited for our new mattress!!read more

I ordered a queen size temperpedic med firm mattress with an adjustable base and cooling top. iIt…read morewas a great purchase. I had a memory foam prior but after sleeping on this for 4 nights now my back feels so much better when I wake up. I'm not struggling to get up out of the bed. I was hesitant on purchasing because it was on the expensive side but I am so glad I did. Plus it stays cool. My boyfriend and I don't wake up drenched in sweat anymore. The owner and his wife are very nice people and we're very helpful. I would recommend anyone to purchase this my only regret is not getting a split king because now we are arguing over the remote control to the bed!!

Robert Ytell was the sales representative at the time we arrived at the store. He did a tremendous…read morejob helping us come to the proper decision to purchase the system that will make my wife comfortable after her spine surgery. He was extremely informative and more importantly he was able to relate his own experience with the various mattresses which was extremely helpful. He was not high pressure and insisted on experiencing the various products then let us alone to discuss the final selection. He explained all the options for purchase, warranty and extended warranty plans. This was a terrific experience and I hate going to showrooms with sales reps that try to trick you into purchasing something you don't need. I highly recommend the store and Robert! If you are looking to purchase a quality sleep system at a reasonable price, this is the place to visit.

Shop local! I…read morepurchased a mattress here 2 years ago and it was a pretty big financial purchase for me. I wanted to do it right. There are zillions of mattress store options out there, both in person and online. Where to begin? So I began by trying to seek out a locally owned and operated store. That's how I found this place. I ended up being helped by the store's owner; I wish I could remember his name. He was patient with me and not pushy. I already knew I wanted memory foam so he let me take my time trying out different kinds (yes, when mattress shopping you have to actually lie down onto mock beds in the store. So embarrassing). When I picked one (can't remember the model but it is cream-colored with green stitching of images of bamboo), the guy encouraged me to buy a mattress cover for it. I hadn't been planning on buying of those; was he trying to upsell me something I didn't need? He calmly explained what the mattress cover does (keeps moisture, dust, tiny bugs, etc. off your mattress) and showed me a sample of the fabric stretched over top a glass of water. He tipped the glass upside down and the fabric stayed sealed, not a drop spilled. So I bought the mattress cover for an extra $50 approximately, and now years later I'm very glad I did. Now how to get the mattress to my 2nd floor apartment in a different part of town? The guy (sorry again that I can't remember his name) offered to deliver it personally in his own truck for an extra 40 or so bucks in cash. Deal! He came to my place the very next day and helped me to set it up, and kudos for him for managing to make that situation as professional and comfortable as possible (strange man in my bedroom is generally a big no-no). The goal with a mattress is that you won't need to buy another one for many years, but if I ever have a friend who is looking I will send them straight to Louisville Mattress.

This is a family owned store and the owner is very knowledgeable and honest. After searching…read moreserveral other matresses places, this is the place I purchased my matress at. The owner stands behind his product and I will continue to shop here for all my matress purchases.

Purchased 3 custom upholstered stools online . when white glove delivered, stools were pushed under…read morethe island counter top by delivery personnel. Stools weren't meant to be pushed under as they are the same height of the counter top. This caused peeling of the paint immediately. Called customer service only to be on hold forever until I never spoke with a human. Drove to my local store to ask who I could speak with regarding the issue and was simply given a business card with the same information I found online . Kept the stools since I had no other choice and now stools are wobbly and paint is cracking on the back portion of the stools. I've bought better quality furnishings at TJ Maxx. I can't believe I invested so much money into completely worthless stools. these stools aren't even used but 2x a year when we have guests for Thanksgiving and Christmas, they shouldn't look like they've been used in a frequented eating establishment. I was planning to furnish the rest of my home with Arhaus furniture but the quality and customer service wasn't there.

A gorgeous place to purchase furniture and home decor! Although I've not purchased an item from…read morehere it is the only place a good friend of mine spends her money and she expects high quality. (Sometimes I get her hand me downs!) What I appreciate is their classic style also captures something more unique than other stores - maybe with a pattern or edging or color, etc. Also it's not one particular style. Some things I loved, others not so much but this means another person will be happy to find it. With it being summer they offered a few patio sets as well - just amazing with huge umbrellas and sectional seating. Perfect for a fair skinned gal like me that prefers being in the shade. I'll be in the market for bedroom furniture soon and doubt I'll do it again in my lifetime. Maybe this is the spot to revisit when I'm ready?

I don't think you are going to find higher quality products anywhere. In the service they offer is…read morealso top-tier. But the products here are not cheap, to say the very least. You can pretty much count on them to last in your entire life, but you will pay dearly for this. If you can afford it, you can't do any better.

I had superior service from Tonya at Ethan Allen during selection and quality of the furniture…read more The furniture quality was excellent. Tonya worked with my current furniture and helped me select pieces that would blend and compliment what I already had. She truly wanted me to be happy with my selection more than she was trying to just sell me pieces. I would 100% go back to Tonya at EA in Louisville, KY. Tonya even helped me during my absence on the delivery and placement of the pieces I purchased. SEPARATELY: The delivery team was less impressive and this needs to have some serious work or a different vendor delivering their furniture all together as the initial teams were hard to work with and inconsistent with multiple delays.

I purchased a Humanscale office chair from another location several years ago and was looking for a…read morenew chair due to excessive wear on one of the arms. I didn't want to sacrifice quality, but I was hesitant to make a purchase after recently being hit with the unexpected expense of a new computer. After spending a good bit of time with Jen and narrowing down my options, I mentioned that I was still happy with my old chair but was having an issue with the arm. She found my original order in the system, contacted the company, and had two brand-new arms delivered free of charge! Excellent customer service. Extremely happy with Jen's assistance.

Great working with Jen. Had my chair 24 hours, getting used to it. Love it…read more Team who delivered were professional and did a good job of explaining how to use.