I purchased a Humanscale office chair from another location several years ago and was looking for a new chair due to excessive wear on one of the arms. I didn't want to sacrifice quality, but I was hesitant to make a purchase after recently being hit with the unexpected expense of a new computer.
After spending a good bit of time with Jen and narrowing down my options, I mentioned that I was still happy with my old chair but was having an issue with the arm. She found my original order in the system, contacted the company, and had two brand-new arms delivered free of charge! Excellent customer service. Extremely happy with Jen's assistance. read more