We purchased a queen size mattress when we moved here to Naples three years ago and the name is Palm Coast plus mattress for $799 and two couples that we had here to visit twice have only slept in that bed since we've been here. I have called mattress firm and left a message with no reply. This mattress has to be the worst mattress and sinks down so much that it is uncomfortable and I'm embarrassed to have any company sleep on it now. Our friends said they had the worst night sleep. The reason I am writing now is because we have been in and out of Naples and had no time to focus on this, but if you're thinking about a mattress from this company who clearly won't answer their phone and you get a answering machine seems they want to avoid you IF I CAN SUGGEST ANYTHING, IT WOULD BE TO STAY AWAY FROM MATTRESS FIRM. THEY DON'T STAND BY THEIR PRODUCT AND THE QUALITY OF A MATTRESS AT THAT PRICE SHOULD NOT HAVE SUNK DOWN IN A MATTER OF THREE YEARS WITH ONLY TWO COUPLES SLEEPING IN IT FOR FIVE DAYS EACH TIME . If I could give them zero rate experience I would read more

We bought mattresses from a store in CA on two to three occasions. So of course we visited Mattress Firm in Naples. The manager, Juan, did a great job listening to our previous experience and scenario from the CA store. Realizing we did not get the best customer service in California though we were loyal customers he went above and beyond to secure extra discounts for us. We didn't even ask him to. He just did it on his own will. Besides our store experience, the delivery was right on time. Our experience was amazing with the Naples store. Greg and Liz were also excellent in customer service. read more

Travis, our salesman really knew his product. Excellent advice and service. We had our new TempurPedic mattress delivered and installed in 2 days. Highly recommend talking to Travis or the store Manager. read more

Today we stopped by Mattress Firm bc we were searching to replace our very outdated mattress. We had just left another store with a pretty poor taste in our mouth by the associate: disinterested, not well informed on mattress etc. However when we entered the Airport Pulling store in Naples, Fl we were met by a cheerful and kind professional, Liz. Liz patiently and knowingly answered all of our questions and steered us to mattress that might better fit our needs. We literally tried several repeatedly. In the end we ended up choosing a mattress that matched both of our firmness tastes and was in our budget. We are very happy and can't wait to sleep well! THANK YOU LIZ!! read more

Pearce was exceptionally knowledgeable in helping me decide which Tempur Pedic Queen mattress and adjustable base was just what I wanted. The delivery and setup was handled by two professional and polite fellows. I definitely would recommend the Airport Rd facility. Of course, the Black Friday Sale was a plus! read more

If you are in the market for a mattress you must see Juan at Mattress Firm. He is incredibly knowledgeable about mattresses! It's amazing how much he knows and is able to help you find the perfect mattress without wasting time. I found the best mattress ever thanks to Juan and Mattress Firm. read more

Michael was an impressive dedicated salesman that helped me get the best fit for a new mattress. It has been a long time since I have come across such a genuine, enthusiastic and personable young man. So happy I stopped in today and walked out very pleased with my purchase. read more

Just walked out of there with our new mattress. Sue was absolutely amazing to work with. She helped us pick the right matters and did great with the price. Wouldn't think about going anywhere else for it! read more

Purchased a mattress from the Naples store. Juan was 100% professional and attentive. He made sure the delivery happened at the exact time I needed. He also made sure the building had the proper insurance and documentation for delivery. We will purchase our second mattress for the spare bedroom from Juan~ no question! read more

Yesterday we purchased a new mattress from Mattress firm. The sales associate was very friendly and helpful and we left happy and excited that we would have a new bed delivered the next day. Upon delivery we found out that there was no box spring included in the purchase. Throughout the entire sales process we maintained that we needed a box spring included in all our pricing. We negotiated a fair price, including the box spring, and paid for our new items. We are happy with our mattress but we feel that this was a blatant shady sales tactic to scrape a few more dollars out of us. I will not be back as a customer and I advise everyone else to double check all items that you are paying for. read more

My boyfriend and I had such a nice experience at this Mattress firm today. Jesse Cacarmo was a very sweet , non pushy salesman. He educated us and allowed us the space to try the beds. He matched a free delivery offer from a competitor. We where very happy with our choice and the financing helped us to get a quality bed that will last us. We work hard and rest is very important to us. Will be coming back again. read more

Very kind, welcoming staff. Mike and sheri provided my girlfriend and I with excellent service and found us a price that was perfect for our budget! We were approved within minutes and Mike had us laughing from beginning to end. Without a doubt going to send all my friends and family here. read more

Purchased the mattress from this place in Naples Florida Fort Myers area over $5000 mattress was delivered a used mattress with stains on the bottom and a rip on the back I demanded a refund they still have the nerve to charge me $400 fee very dishonest company I would be very careful they wrapped up the mattress as if they were bringing it to another location I would not be surprised if they do this for many people cant reach any corporate office you cannot reach any legitimatePerson and it's quite obvious the managers in town know that it's a scam because they treat you horrible when you called up complaining read more

We just visited this store for information, and we got excellent data about mattress choices from Will, the representative who greeted us. He was exceptionally friendly and knowledgable. No pressure whatsoever. He knew his mattresses and had us try a variety. We were so pleased with what we ended up purchasing. They will deliver, and it was truly a hassle free, no pressure, experience. We left feeling that we had had the opportunity to make an informed choice. We highly recommend this outlet on Airport Pulling Road North in Naples. Will was superb. read more