The area manager must've read my comment because I almost immediately got a call from him stating…read morethat apparently there was nothing else I could do and then will be picking up all of the products I purchased. They will refund my money as well. So I'm back to the couch until I can find another bed. Good thing I'm retired and don't need a lot of sleep.

I had met Patti last year having been very disappointed with another mattress company. She…read moresuggested I return to that company to see if the situation could be rectified. Patti also gave me some very sound information along with a print-out of the different types of mattresses...something I never forgot. A year later, I needed a foundation to go over the bunkie board but this time I went to see Patti and I'm very glad I did. She gave me the full story, suggested I get some exact measurements and call back. I ended up with a 5" quality (steel) foundation that was delivered on time as promised. I couldn't be happier and I truly wish I had gone to see Patti first at 11566 Tamiami Trail !

This was our first time in the Naples mattress store and Patti D. greeted us with a warm smile…read moreand was very knowledgeable of the best type of mattress my Mom needed. She had her try different ones and had just the right questions for my Mom to help her to choose the proper mattress for her. Patti was not only knowledgeable, but accommodating and was able to have the mattresses delivered to us the very next day! Thank you, Patti for the wonderful customer service. We will be sure to let others know certainly visit your store again.

You want to buy a new mattress. Or, like us, you NEED to buy a mattress because you're new in town…read moreand have nothing to sleep on. Go to Naples Mattress in East Naples, talk with Patti. She is not only smart and knows her product but she is kind, patient, pleasant and not at all pushy. I'm sure they have other good people but I have to tell you, Patti knows her stuff and will go above and beyond to get you what you need. Do you know what the other stores say when you ask what to do if their mattress gives you a back ache after sleeping on their mattress? They say, " We don't care, we have your money. It's yours." Do you know what they say at Naples Mattress? They say, "If you don't like your mattress after sleeping on it, call us, we will replace it with something else of equal value that will work for you." It doesn't get better than that.

I had been on a relatively new mattress for four years and had begun realizing it was on the…read moreharder/firmer side and was open to a new one and would be much softer! I know people say harder firmer beds may be better for your back, i tend to think these people dont really prioritize sleep and dont want to be in bed for long. A softer bed will cause me to fall asleep faster and stay asleep longer. I went on a tour of mattress stores during a certain stretch, kind of like a mecca of mattress stores. The first mattress i got into, a Europa Plush, at City Mattress turned out being the softest one i had gotten into along the itinerary and shopping circuit. It sold itself. I liked the way the sunlight shined into the store too through their windows and i flippantly added they dont even need to have their overhead lights on during the day. I had a saleswoman named Katie which i was happy about being in promotion of women in the workforce. The one thing i would provide in terms of feedback is that City Mattress should price in or even accept your trade-in of a previous mattress like a Car Dealership does. This is a business and they handle mattresses better than we do. If i was an employee there, this would be a Board Meeting winning idea id enter in with before joining! Consumers would shop at the mattress store knowing they'd take their previous mattress as far as discounting the price. Always wise to be conciliatory to the consumer securing more sales that way too! :)

I bought a bed here it was amazing I called the wrong store and had terrible service tarpon Bay is…read morea joke and so is Travis I'm really happy with this store it's been really well they called me and resolved the issue which was really caused by another store and call the wrong number highly recommend

It is called Mattress Firm for a reason. All of the mattresses in here were hard and firm. I was…read morelooking for a much softer one. There is a little bit of an ongoing debate of which is preferred a firmer or softer bed. People say a firmer one is better for your back, I think they may not priortize sleep and dont want to be in bed for long. Me on the other hand, a softer bed will cause you to fall asleep faster and stay asleep longer. What good is a bed that youre laying on without falling asleep just for your back? Aye. The saleslady Shari was nice and very considerate, why this experience got any kind of a high review. I prefer working with women in every capacity. It was just me and her in the store trying each one, but unfortunately they were too hard and firm. The one thing i would like to add in general on behalf of mattress stores, they should price in or even accept your trade-in of a previous mattress like a Car Dealership does. This is a business and they handle mattresses better than we do. If i was an employee there, this would be a Board Meeting winning idea id enter in with before joining! Consumers would shop at the mattress store knowing they'd take their previous mattress as far as discounting the price. Always wise to be conciliatory to the consumer securing more sales that way too! :)

Read the return policy before you buy from this company. Ordering directly from the manufacturers…read moreonline store is always going to be a better option - especially for potentially not liking a mattress and wanting to actually do the return without loosing money you shouldn't have to let go of. Restocking fees are a joke. I am not happy about many aspects of this purchase I made and I will never buy from this company again. $200 to return a mattress that wasn't touched is theft in my eyes. Never again.

I wish I could leave a 10 star review for this company. They are the best in customer care and…read moreservice. They do everything to make your purchase right!!! I have bought furniture and several sets of mattresses for my place on Marco Island. I will NOT go anywhere else to buy furniture! They offer price match guarantees! Don't spend time looking elsewhere! Go right to MARCO ISLAND MATTRESS COMPANY for all your furniture and mattress needs! Very satisfied customer! Betsy Ulmer

Great selection and great service. Salespeople are very friendly and not pushy. I reccomend it and…read morewill go back. Also, there is free delivery for the island Frank Bernacke

Just great! From…read morethe first sight till delivery everything was perfect! Fast delivery, good quality and nice people! We almost got our whole condo furniture from Blaze and are soooo happy!!!! Thank you to the whole team!! Gabriela

Exceptional! This is the best find in Naples! We first discovered the main showroom in the Miramar…read moreDesign Center but they also have a store on 5th Ave. N. in Naples. The owner's name is Blaze and his customer service is stellar!! He will not rest until you are 100% satisfied with your purchase. We purchased a live edge pub table and it's a work of art. Their store is filled with high-end furniture and decor but at reasonable prices. I highly recommend a shopping trip there. They have something for everyone!

Mr. Christopher Banks was very helpful and knowledgeable, helped us find the perfect mattress…read moretargeting our preferences and needs. Thank you!

From the owner: Discover your finest night's sleep at City Mattress. This second generation, family-run specialty…read moresleep company was founded in 1964 with the singular concept of providing the largest selection of the finest mattresses at the guaranteed lowest prices by sleep professionals who care about your comfort in all that we do. With over 80 mattress comforts in a broad range of prices, City Mattress leads the market with service and selection. Beyond mattresses, City Mattress offers everything you need to sleep...wood beds, metal beds, upholstered beds, bedroom furniture, adjustable beds, pillows, linens and so much more.

My wife and I had an older Tempurpedic mattress and it was time to upgrade due to her hips causing…read morea small indentation in the mattress over the years. We went to this mattress firm in Bonita Springs/North Naples area on a Saturday and spent a quick 60 minutes testing the newer Tempurpedic mattresses and quickly found the cooling hybrid to be the best out of everything in the store (expensive yes, but the best). Alex the store representative was helpful but not overwhelming. We paid and were out in a very timely manner. Alex got our new Tempurpedic delivered the next day (a Sunday). We got an automated call saying the delivery is 15 minutes away and 15 minutes later the delivery guys called and said they've arrived. They were very helpful and I didn't have to do anything beside open the door. Turn key service. Good job fellas. Thank you. See you in 10 more years

Went in today and Ben had us all set up in 15 minutes. Total professional....great…read moreinventory....excellent, flexible delivery options.....got us a good, fair price! Go see Ben....you will not be disappointed!

Macys has always been a great place to shop. Over the years, I've made so many good purchases from…read moredesigner handbags and shoes to the makeup counter for perfumes and cosmetics. Lots of people prefer to shop online, but you can't get the same service online as you can in a store. After buying an expensive fragrance, it's nice to see the clerk wrap it carefully, so you can get it home without breaking it. The one and only time I ordered a fragrance online, it was half empty due to a leak, by the time it was delivered. Macy is always a fun place to shop and even more so during the Holidays. They offer some amazing deals and their gift sets of fragrance and makeup are an annual treat. They have friendly sales staff and it's easy to spend time there, looking for something special to keep or give as a gift. The store is in a good location and parking is super easy. Wishing Macys the best in the New Year, the discounted shopping stores can't compare with Macys quality and value.

I went in to buy jeans that were advertised,was not able to find them. shoe sale bought boots,had…read moresales person get them for me. happy enough

do not EVER place an online order. my experience has been terrible. I was told mattresses would…read morearrive 5-23, than changed to 5-30 and today changed to June 2. many contact messages with an online CS person who tried to h but unable to expedite shipping. just repeated protocol! Shame on me I guess. I'm 70 years old waiting for mattresses that were supposed available for immediate shipping. I'm in Naples Fl. if they don't arrive by June 2, I have no one to receive! because I will be back home in Chicago Illinois on I am beside myself

We needed a king size mattress. We had done our research but just wanted to test some different…read moreoptions intending to purchase on internet. Ended up purchasing and took delivery the following day. Steve the sales rep was great. Helped us define what we were looking for within our budget. No bs or overselling. We decided what we wanted with his help. Very pleased.