As a former HR executive, I am still shocked by the customer service I received from Adam and Silvi at Home Bargoons store.
I visited just before closing last night and was impressed with the selection and pricing, purchasing approximately $700 worth of merchandise, including clothing, pillows, and a lamp.
When I unpacked the lamp at home, I noticed a hairline crack near the neck of the base reaching both sides of the base. I immediately called the store and was advised to return in the morning. By then, the crack had spread further into the base.
When I returned, the employee who wrapped the lamp insisted there was "no way" he sold it in that condition and accused me of damaging it during my five-minute drive home. Rather than apologizing for the inconvenience or acknowledging the possibility that a defective item had been sold, he repeatedly shouted at me and called me a liar.
What was equally disappointing was that Silvi, the manager/owner, witnessed this interaction and did nothing to address his behavior or apologize for the situation.
A simple apology and replacement would have turned this into a positive customer service experience. Instead, I left feeling extremely disrespected and accused. As someone who is well connected in the Naples community I had intended to recommend and promote this business, however I can no longer do so. Needless to say, I will not be returning. read more
