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Mattress Firm Billings

4.2 (5 reviews)
Closed • 12:00 pm - 6:00 PM

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Conlin's Furniture - Flexsteel Cologne

Conlin's Furniture

3.4(5 reviews)
0.6 mi
•$$

Back in August 2018 we bought some living room furniture from Conlins in Billings. We also bought…read moretheir 5 year furniture protection plan. Since we had never used the protection we went in today to see what our options were in terms of reclaiming the $120 we spent on the plan. Right off the bat they told us it had been 6 years. They made it sound like we should have been in there right after the plan expired. We were told they would honor the plan (reluctantly) but we had to make a minimum $500 purchase. Even though there were several people at their service counter, no one was real eager to help us. One guy said he would be with us after he finished with the customer he was working with. After wandering around the store a couple of times he finally came and helped us. We asked about manual recliners because all we seemed to see were powered recliners. He showed us a couple and was rather pushy about them. None of them really caught our eye. We asked about fabric options because what we saw really didn't catch our attention. We got the strong sense that that question annoyed him. In the end we left frustrated and unimpressed. I guess these guys get $120 in free money because after today I refuse to give them another dime if I can help it. There are other furniture stores in Billings that have better sales staff. Bottom line, I wouldn't recommend these guys to anyone. We have had some positive experiences with them in the past with some bedroom furniture. Unfortunately the sales person that helped us with those purchases has moved on.

We used to buy LaZBoy until we discovered the Flexsteel brand at Conlins -- the store has the BEST…read moreselection ever!!! I bought a mechanical Flexsteel recliner with lumbar support, sat in it for two days, and raced back to the store to buy the reclining loveseat and end tables. Went BACK and bought more tables and hallway furniture. High quality! The Flexsteel support is superior to anything I've ever purchased (back doesn't hurt anymore). Staff was so helpful from the multiple purchases all the way to the warehouse pickups (we didn't choose delivery). Our Sales Associate Keith Walker was an exceptional help for us, and Rachel called to walk through the entire order with us to make sure our pickup went smooth (since we went back 3 times). Overall, I am 100% satisfied in the quality and customer service -- and have officially transferred my furniture loyalty over to Conlins.

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Conlin's Furniture - Stanton 448

Stanton 448

Conlin's Furniture
Conlin's Furniture

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Furniture Row

Furniture Row

2.8(13 reviews)
3.0 mi
•$$

On June 10th we purchased a sofa and love seat. We were told the sofa would be delivered in 7-10…read moredays, but the love seat would not be available until the end of July. On 6/26 I called and was told sofa was in Denver, waiting for transport. Called on 7/1 and 7/6 and was told sofa was in Denver, waiting for transport. Today I called and was told sofa was in the store. I was transferred to delivery person. Was told earliest delivery date was July 31st and love seat won't be available until early August. July 31st is more than a month after we were originally told the sofa would be delivered. Staff was not the least bit apologetic. Take it or leave it! I wonder if the 90 day warranty is from the day purchased or the day delivered! Price was good - service is terrible. Next time I'll pay a little more and get better service.

My wife and I were looking for new living room furniture. We had already been to four stores in…read moreBillings and looked online. We live outside of town, and I didn't know about Furniture Row. Wish we would have started our search there. From our initial look around the store, through narrowing down our choices and right to installation, we had a great experience. Our salesperson, Steve, was great. No pressure, but there for all our questions. We wound up getting a sectional and a recliner, and it's the best furniture we've ever had. We'll go there first next time.

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Furniture Row
Furniture Row
Furniture Row

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Mattress Firm Billings - mattresses - Updated May 2026

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