Service is good until they get your money, Then it is non-existent. my new Campbell mattress was delivered with the stitching coming apart all over and when I called the company with my concerns they don't return your calls (AND I MADE LOTS OF THEM). Went to the Saint Peters store many times and always the same thing, someone will be reaching out to you but no one ever does! CUSTOMER SERVICE IS NON EXISTANT! Finally found out who the manager was and she produced a letter I was supposedly sent a month after purchase that read and i quote! " We have read your concerns about your mattress but the loose stitching does not affect your warranty and is a aesthetic issue and does not affect the performance of the mattress."
It's like buying a new car and when you go to pick it up it has a dent down the side and the dealer says you have to live with it because it does not affect the performance of the car! So far there has been no response to my follow up calls and I'm still trying to get some satisfaction! I would not buy from them! read more