Dino and his partner delivered our new bed. They were courteous and polite and did their job well…read moreand efficiently! Thank you!

I just wanted to take a minute to review this store. I don't typically review retailers, but this…read moreone deserves it. My wife and I have been shopping for a new mattress for a few days and had been into Sam's looking at them. As we were leaving Sam's, I saw the Mattress Firm and we decided to go in and take another look. I say another look because we had actually been in another location yesterday. When we walked in, we were greeted by Jordan, who introduced himself and asked what he could help us with today. Then we all had a good laugh because we were in a mattress store, obviously we were looking at mattresses! Jordan warmed us that he was going to be asking us a lot of questions and that they were probably going to seem repetitive, but he was just trying to get us a mattress that was exactly what we wanted. All told, we probably spent an hour in the store. We tried multiple mattresses and we were never pushed towards anything, which was really refreshing! We found a mattress that we really liked and even ended up with one of the frames that elevates the head. Jordan asked me about one while were looking at the different mattresses, and I told him that I wasn't interested in one because it would be like a hospital bed. After we found a mattress we really liked, Jordan asked me if I had ever been on a bed that could elevate the head or feet. I admitted that I hadn't and he asked me if I wanted to see what it felt like. I thought what the heck, we're here anyway, so we tried it out. I wasn't crazy about elevating my legs, but I really liked being able to elevate my head. I had no idea I'd like it, and actually thought I'd hate it, but ended up buying it. All in all, a fantastic experience with an incredibly knowledgeable and personable salesperson. Next time one of the beds in the house needs a new mattress, I'm going back to see Jordan.

We came here to look around for new basement furniture. They have a nice variety of furniture to…read morefit the needs of all customers. So many options and the store layout is great. Sectionals in one area vs other stores they are scattered around. We told one of the sales associates that we were just looking (because who wants someone hovering while you are shopping) and he stayed away. However, he kept an eye out on us in a good way because adverb we had a question, he quickly made himself available. Then he would give us our space again. That was amazing! It's good to read your potential buyers and not hover. The prices were decent with nice quality furniture. He gave us really good information and when we are ready to purchase, we will surely return here and connect with the same associate. Side note, they have a cute coffee and candy area.

This was the first place we went to looking for new great room furniture. Since it was the first…read moreplace, we didn't want to make a decision right away. We went to all the other furniture stores around the same area over a 3 day weekend. Salepeople were annoying and we couldn't quite find what we wanted. We ended up back at Bob's. The salesman that helped us the first day was great. He kept his distance, but was around to answer questions if we needed. He wasn't pushy or hovering. We we asked for him to help us, and we came back,bust he wasn't there yet. A manager came to speak with us about it. She was absolutely lovely and genuinely kind. They also have a complementary café area. With coffee , candy and ice cream. My kids were very excited about that. The only negative thing I have to say is that they said the furniture won't be here for two months That time to get rid of our old furniture and get the room ready. So it's really not that negative for us, but maybe for someone that needed in Furniture ASAP. We went during the memorial day sales, and I do believe we got a great deal.

Who knew that buying a mattress could be such a pleasant experience?! Before going into Mattress…read moreDirect, I went to two other well-known mattress stores. The salesmen were typical salesmen and were trying to push me to get something I really didn't want. That was NOT the case at Mattress Direct or with the salesperson, Anne Marie. She is great! She explained that they do not earn a commission, so she wanted me to get what I wanted, not what was most expensive. If I ever need a mattress again, I'll go back and I'll refer anyone I know to get their mattresses at Mattress Direct, specifically from Anne Marie.

If you are looking for a new mattress, I suggest Mattress Firm West County. There you will meet…read more"Joshua", who is most knowledgeable in finding the mattress to meet your needs. May I also suggest getting an adjustable bed frame. It's a whole new experience in the bedroom. Libby W.

I was dreading the mattress-shopping trip immensely due to my prior not-so-good "customer service"…read moreexperiences I have had the past few years. But the dreaded trip had to be done. Upon entering the Mattress Firm at 15464 Manchester in Ellisville, MO--all I can say is WOW! My family and I were greeted by Dana as we entered. After a brief explanation of what I was looking for, Dana, using her vast knowledge of the products, proceeded to show me the various mattresses available. She listened to me and catered to my needs. She was patient and allowed me to take my time. By the time this visit was completed, I was much more relaxed and actually looking forward to receiving my purchase. All I can say is that Dana rocks!! Thank you! Kudos :)

Do I recommend? 10/10!!!!!!!! Don't let the outside of the building fool ya, this place is grade…read moreA+. 1. These guys are amazing. 2. The products are great. 3. Experience in this store is what you need to made an educated and confident decision for an investment i. Tour bedroom. I called these guys and they answered every question I had over the phone. Let me tell ya, a had a lot lol. They had the patience of a saint and the knowledge of one too. I had made multiple phone calls that day and they were the only ones who didn't treat me like I was wasting my time. Once they told me the prices, which were half of what I had seen all day, I had to go see it for myself. Once I got in store I spoke with them and they had me in the perfect bed within 30 minutes. There wasn't a rush, they were just that good. They actually got me in a bed I wasn't looking for and I thank them for it. Not only was it cheaper, it felt better than the original I had picked out. Then they set me up with an adjustable bed frame that, as they say, does everything but park the car. I got all of this at the same price I would've gotten a frame anywhere else. Best part, I WALKED OUT WITH MY MATTRESS THE SAME DAY!!!! Being in sales before myself, I commend them on their honesty and ability to explain products and pricing to me. Thank you thank you thank you form my wife and I. You guys are the best and we appreciate the hospitality. I've had my bed for a couple weeks now and everything is perfect. 100% recommend!!!!!!!

Was looking for a queen bed frame and found that they have them on their website for $50 and $55…read more Cheaper than some other places in town. Stopped by to pick one up, only to find that the prices are actually $60 and $65. (More for a frame with wheels.) Person working there just said "I guess the boss hasn't updated the website in a while. Stuff just costs more now." Not a huge deal, but would suggest either keeping the pricing updated or remove it from the site if they won't honor it. I would also suggest going through the store and updating the signs. There are multiple in the store with spelling and grammar mistakes. Looks unprofessional. Might want to go ahead and remove some of them too, seems like every surface in the store has a homemade sign on it. Frame was in stock and associate loaded it in my car for me. Very nice. Have bought from here before and will probably buy again, but will confirm pricing in person before planning a purchase.

Kevin is a rockstar. We got a smokin' deal on a comfortable Made in USA mattress with a 10-year…read morewarranty. Buy local!

Don't let the simple exterior fool you. It's 10000000% worth the trip. Kevin and Lisa love…read morereferrals and treat every customer amazingly We've bought Our third bed today and multiple pillows protectors etc. For the price of a no name Matress we got a quality bed for our son. It's worth the trip. Plus support local.And let's not forget the variety of pillows they have too. From firm to soft Matress and pillows they will set you up

Ken was a big help in making our first ever mattress purchase today. We were looking for a…read moreCalifornia King in a certain budget which is hard to find, and he jumped through all the hoops to get it to us as soon as possible. "Good work from the young man" - my husband

Although I ended up buying from their competition, I had a very positive experience here…read more Shopping for a mattress during a pandemic is not exactly the most fun task! For me, though, it was way overdue. I felt a lot better when I was told I could bring in my own pillow to try out on the beds. They also offer pillow napkins, if you prefer. If you're looking for a traditional sales experience, this is your place. It was a very formal sales pitch, including referencing marketing materials on size, budget, etc.

I regularly purchase furniture for rental properties and have never had such a frustrating delivery…read moreexperience as I did with Bob's in St. Ann, MO. On the second attempt to deliver, I clearly requested an hour's notice since I don't live at the property. Instead, I received a text less than 15 minutes before their arrival at 8:30 a.m. -- no consideration or proactive communication. They knew the day before that I was the second stop and could have easily notified me sooner. There was zero mention that someone had to be physically present at the property -- not in the store, not in the confirmation email, and not in any of the text messages. I even had a door code ready and was available by phone, but that wasn't acceptable to them either. The communication failures at every stage -- in-store, via text, and during delivery coordination -- were unacceptable. This will be the last time I purchase from Bob's. If you value clear communication and reliable delivery, I'd recommend looking elsewhere.

No issue with the sales people. But the delivery customer service people are unprofessional. You…read morehave to twist their arm to receive an actual phone call or leave a voice mail. They use text messages and e-mails that have contradictory delivery time frames. And the live chat person doesn't line up with the e-mail information either. They tried to deliver on a Saturday at 7am, when the email said after 8am. Then refused to come back in action known as a "Turn Around." Then despite requesting some time frame any day of the week between 8am and 5pm. The most recent info suggests they will try to deliver after 9pm on a weeknight. Ordered the couch a month ago, still don't have it.

Horrible service, Faris called me March 29, stating he didn't want to do business with me and he…read morewas refunding my money back because I call him a lair in the review and he immediately hung up on me. They brought me a used adjustable base , it was dirty , smells and appeared to have dog hair on . After thinking about the extremely disrespectful, Faris can refund my money, they took my bed away, now what am we to sleep on? This have cost me tremendously anxiety, Faris refuses to let me talk to a supervisor in corporate office, he wouldn't give me the number, stating it don't work like that. I paid in good faith but somehow he's blaming me. I would never do business with Mattress Firm.

Great experience! Salesmen (and women) were knowledgeable and pleasant to work with. Great products…read moreat great prices. I will buy again!