If I could give a zero star review, I would. This experience has been a headache and is still…read moreongoing! I purchased an L shaped sectional with 7 pieces on 3/16/21, which had arrived to my house on 4/21/21. 6/30/21 was my first call to the store because two pieces started getting holes in the seams, they said they would order the end piece and middle stationary piece, but they did not have a definite date due to delays in shipping. 8/6/21 I called again since I hadn't heard back and they let me know that they had the pieces in the store, but didn't get a chance to call. They scheduled an appointment for 9/24/21 to have a technician bring the two pieces out to the house at 9am. 9/24/21 rolls around and they were a no call, no show. I called the next day and they apologized and rescheduled for 10/11/21 at 1pm. I am still being patient at this point, but it's already getting ridiculous. The technicians arrive and take the two pieces with holes in them and on replace one, which was the end piece. They did not bring the middle stationary piece and I let the technicians know at that time that I am still missing that piece. They told me to call the store to let them know, which I immediately did. I got "The piece is on a ship at sea and we will order it and get it to you as soon as possible. We'll let you know when it arrives to the store." While sitting in the end piece on 10/18/21, I noticed the top corner came to me broken, the wood pieces looks like they had snapped. I called back and they let me know that they would place another order for a new piece. I called 12/6/21 to get a status update because I really wanted that missing piece due to family coming in for the holidays. I got the same info as last time, it's out at sea, nothing we can do about it. I'm getting even more frustrated now, but okay. I get it, it's the holidays, everyone is super slammed right now. I end up putting it off at this point because of other things going on around the house at the time. When I finally called back on 2/7/21 after making yet another payment on time for an incomplete couch, I spoke with Preston who told me that the store has new management. He stated that there were no records on file about any of the phone calls I made or the requests I made. He let me know that he would give me a call back the next day after he did some research. He did not call back. I call back on 2/25/21 and spoke to "LE" who let me know the same information and that he'd speak with Preston. He DID call me back the same day, but unfortunately let me know that the area manager would have to look into the warranty information to see if they could do anything about this. "LE" called me back on 2/26/21 and let me know that he would personally come out to the house to take a look at what is going on. Great, we scheduled for him to come out the following Monday (2/28/21). He did not show up, but he did call me and let me know that a technician would be in the store on 3/1/21 and that he'd come out there to look at the couch. The technician called on 3/1/21 and let me know he was 15 minutes out. He shows up and I show him the missing piece and where it was broken. He did not mention anything about when the pieces would arrive or anything. It took all of 3 minutes and he left. I am assuming they placed an order, but to date, I have not heard anything from Preston, LE, the technician, not one person from the store with any kind of update. It is now 3/13/21 and I'm about ready to send this couch back. This has been the worst experience with a business I've ever had and they can't seem to make it right. Corporate will be called Monday, let's see if I can get anywhere with them.

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

Beth was an amazing Sleep Expert and was extremely patient and helpful. She is great with people…read moreand was extremely knowledge about all the beds! Will definitely recommend her to people!

Working with y'all has been great. Our family member has health issues that makes sleeping and…read morecomfort difficult. I myself spent 34 days in hospital 3 yrs ago with a severe illness and emergency surgery. To say my back (I have bulging discs ) was trashed is an understatement. We bought a Sterns and Foster with adjustable frame when I got home. It was great!! It helped my back and with my next 2 surgeries. Problem is that 3 yr old mattress has body indentations that don't pop back up even when sleeping on other side. I didn't want him to go thru the same thing. The service and set up was great. I love that all materials are from the US and without chemicals, fiberglass etc. also, some of the nicest people you'll meet. I highly recommend them and we will definitely shop here again. For someone with neck issues (disc replacement ) and lower back issues a great mattress is a must for me, so I'll be seeing y'all again real soon. Anyone needing a great mattress go check them out.

I just love shopping at our local small family owned Business when I have a choice of where to…read moreshop.. At The Mattress Store in Indian Land, SC I found exactly what I was looking for & the staff there was just wonderful! I had a real good feeling as soon as I walked in & they didn't let me down.. The Service was 2nd to none & they taught me a lot about Mattresses.. I had no idea there is so much you need to know before making a purchase.. I highly recommend The Mattress Store in Indian Land, SC / 5 Stars *****

I was at the store last week prior to the storm when Crystal helped me! She was so kind and patient…read moreand answered all the questions I had when selecting my new refrigerator.

I went to probably 10 furniture stores in the Charlotte area and was exhausted. This place is huge,…read morehas great deals and a great selection. We were able to take our sectional home the same day. Great experience & the prices were amazing. I don't know of any place that you can get local made furniture for these prices.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

I have had my eye on a particular bed frame for months. I've searched many places and been told it…read morewould be months to order. Ashley took my info and looked into it for me. A couple days later, she had the bed. She put in the effort and we greatly appreciate it. Great customer service Ashley!

My husband and I had a wonderful experience purchasing a mattress at Sweet Dreams today. We are new…read moreto the area and had heard good things about this store. We were not disappointed. Bob was extremely helpful and led us through the process of choosing the best mattress for us. He gave us some info and then let us try out the different mattresses without being overbearing. We will recommend this store to all our friends!

I have purchased several mattress over the year's with Mattress Warehouse, all from the previous…read moreowners- who I loved! I was so pleased that the new ownership is just as great as Doug was! I want to thank Cindy for her work with me on replacing my old mattress I got from Doug. She honored the warranty and helped me in getting a discount on a new mattress even though they don't carry that brand anymore. She was so polite and helpful, she even responded to emails within minutes on a Sunday morning! I purchased my new mattress from Jason at the UNCC location, he was so much help! He took time to explain the showroom layout and gave me time to look. He came back and was very helpful answering some of my questions and giving honest recommendations. I appreciate the no pressure environment, his knowledge of the product and his help after the sale. Besides having the best prices of any mattress store I've seen, they have good products and make you feel good about what you're buying. He set up my free delivery and I was done with paperwork in minutes. I would encourage anyone looking for a new mattress to visit Jason at UNCC location-- prices are the best I've seen and he made the buying experience so easy. Thanks again!

Best price mattresses! There is only one employee from what I can tell, and he's very nice. They…read morelist the price for the boxspring and mattress as well as only the mattress. Free delivery too. Very friendly and helpful. Definitely check this place out before you buy a new mattress!

I purchased a mattress set for my son at the Gastonia store a few weeks ago. I initially went in…read moreplanning to purchase a less expensive set, but ended up getting another one which was still under $200 for a full size set. I have a mattress set in my bedroom that I paid almost $2,000 for, and I have to say my sons mattress set for under $200 is MUCH more comfortable than mine. I am definitely planning on going back and purchasing a set for myself. Not only did I receive this mattress set so inexpensively, but the entire process took less than 10 minutes. I was in and out and had my sons mattress set up in his room the same day! I would definitely recommend Charlotte Mattress to anyone who is looking for a great mattress at an outstanding price.

I would not recommend anyone doing business with this company. They do not stand up the warranties…read morethat the customers purchase at the purchasing year warranty the mattress after four I found it to be jumped. I would not ever purchase anything from this company I also recommend that you do not deal with them also.