If I could give a zero star review, I would. This experience has been a headache and is still…read moreongoing! I purchased an L shaped sectional with 7 pieces on 3/16/21, which had arrived to my house on 4/21/21. 6/30/21 was my first call to the store because two pieces started getting holes in the seams, they said they would order the end piece and middle stationary piece, but they did not have a definite date due to delays in shipping. 8/6/21 I called again since I hadn't heard back and they let me know that they had the pieces in the store, but didn't get a chance to call. They scheduled an appointment for 9/24/21 to have a technician bring the two pieces out to the house at 9am. 9/24/21 rolls around and they were a no call, no show. I called the next day and they apologized and rescheduled for 10/11/21 at 1pm. I am still being patient at this point, but it's already getting ridiculous. The technicians arrive and take the two pieces with holes in them and on replace one, which was the end piece. They did not bring the middle stationary piece and I let the technicians know at that time that I am still missing that piece. They told me to call the store to let them know, which I immediately did. I got "The piece is on a ship at sea and we will order it and get it to you as soon as possible. We'll let you know when it arrives to the store." While sitting in the end piece on 10/18/21, I noticed the top corner came to me broken, the wood pieces looks like they had snapped. I called back and they let me know that they would place another order for a new piece. I called 12/6/21 to get a status update because I really wanted that missing piece due to family coming in for the holidays. I got the same info as last time, it's out at sea, nothing we can do about it. I'm getting even more frustrated now, but okay. I get it, it's the holidays, everyone is super slammed right now. I end up putting it off at this point because of other things going on around the house at the time. When I finally called back on 2/7/21 after making yet another payment on time for an incomplete couch, I spoke with Preston who told me that the store has new management. He stated that there were no records on file about any of the phone calls I made or the requests I made. He let me know that he would give me a call back the next day after he did some research. He did not call back. I call back on 2/25/21 and spoke to "LE" who let me know the same information and that he'd speak with Preston. He DID call me back the same day, but unfortunately let me know that the area manager would have to look into the warranty information to see if they could do anything about this. "LE" called me back on 2/26/21 and let me know that he would personally come out to the house to take a look at what is going on. Great, we scheduled for him to come out the following Monday (2/28/21). He did not show up, but he did call me and let me know that a technician would be in the store on 3/1/21 and that he'd come out there to look at the couch. The technician called on 3/1/21 and let me know he was 15 minutes out. He shows up and I show him the missing piece and where it was broken. He did not mention anything about when the pieces would arrive or anything. It took all of 3 minutes and he left. I am assuming they placed an order, but to date, I have not heard anything from Preston, LE, the technician, not one person from the store with any kind of update. It is now 3/13/21 and I'm about ready to send this couch back. This has been the worst experience with a business I've ever had and they can't seem to make it right. Corporate will be called Monday, let's see if I can get anywhere with them.

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

Beth was an amazing Sleep Expert and was extremely patient and helpful. She is great with people…read moreand was extremely knowledge about all the beds! Will definitely recommend her to people!

So after 25 years my wife and I decided it was time. I stopped in to see Jack on Presidents Day…read morethinking that I would get a sale price. He was quick to point out that he did not have fake sale prices on occasion but sold a select quality product at a fair price year around. I respect that! Nice gentleman and clearly knew his business. No hassle. No pressure. Simple and easy. Yes, it is a small and simple showroom, but it accomplishes what is needed and helps maintain a low overhead which is clearly represented in his pricing. I highly recommend you stop by when you are in the market.

this place is a bargain hunters dream. Great prices, for fantastic products. shop here before you…read morepurchase from one of the big name stores. with smaller overhead they can offer great prices. Jack is very knowledgeable and can find a mattress to fit your need.

I was at the store last week prior to the storm when Crystal helped me! She was so kind and patient…read moreand answered all the questions I had when selecting my new refrigerator.

Housed inside an old school house, this place is a great place to buy furniture and is not too…read moreexpensive. During the pandemic we came here like every week and Elizabeth helped us but she retired in November so today Marty helped us out.

I forgot the sales lady's name but she was very helpful. They had a large selection and they loaded…read moreup my purchases for free. Also they forgot to give me the cords for my electric recliner and the man offered me $20 for gas money to come back. Very nice people.

I have had my eye on a particular bed frame for months. I've searched many places and been told it…read morewould be months to order. Ashley took my info and looked into it for me. A couple days later, she had the bed. She put in the effort and we greatly appreciate it. Great customer service Ashley!

My husband and I had a wonderful experience purchasing a mattress at Sweet Dreams today. We are new…read moreto the area and had heard good things about this store. We were not disappointed. Bob was extremely helpful and led us through the process of choosing the best mattress for us. He gave us some info and then let us try out the different mattresses without being overbearing. We will recommend this store to all our friends!

Best price mattresses! There is only one employee from what I can tell, and he's very nice. They…read morelist the price for the boxspring and mattress as well as only the mattress. Free delivery too. Very friendly and helpful. Definitely check this place out before you buy a new mattress!

This corporation is one that the buyer beware. They are slippery with their sales as well as not…read moreliving up to their 1 year price match. The company in store sales person approves and then sends the paperwork for a refund to the area manager who does not approve. It's the old bait and switch. They are not reliable to do business with.

Felt very welcomed by a nice elderly man, helped me what i was looking for. Great quality beds i…read morewould definitely recommend coming here. Will be coming back soon!

I bought 2 Mattress' at the Gastonia N.C. store, 1 was delivered the next week and the other was on…read moreorder, the first one delivered was NOT the one I bought. They tried to tell me I didn't know what I was talking about and even sent their ignorant delivery boy out to check it out in my home. His only comment when asked if it was the one I ordered was " how the hell should I know, I don't know anything about mattresses". The numbers on the mattress tag finally proved me right and they reluctantly took it back. 2 weeks shot to hell. The second mattress? Yeah, it was wrong too. They said once it comes into your house it is YOUR'S, no returns. Don't be fooled, there's a lot of BULL there, go to a reputable store, we did. By the way, these 2 mattresses were NOT cheap, close to $4,000.