If I could give a zero star review, I would. This experience has been a headache and is still…read moreongoing! I purchased an L shaped sectional with 7 pieces on 3/16/21, which had arrived to my house on 4/21/21. 6/30/21 was my first call to the store because two pieces started getting holes in the seams, they said they would order the end piece and middle stationary piece, but they did not have a definite date due to delays in shipping. 8/6/21 I called again since I hadn't heard back and they let me know that they had the pieces in the store, but didn't get a chance to call. They scheduled an appointment for 9/24/21 to have a technician bring the two pieces out to the house at 9am. 9/24/21 rolls around and they were a no call, no show. I called the next day and they apologized and rescheduled for 10/11/21 at 1pm. I am still being patient at this point, but it's already getting ridiculous. The technicians arrive and take the two pieces with holes in them and on replace one, which was the end piece. They did not bring the middle stationary piece and I let the technicians know at that time that I am still missing that piece. They told me to call the store to let them know, which I immediately did. I got "The piece is on a ship at sea and we will order it and get it to you as soon as possible. We'll let you know when it arrives to the store." While sitting in the end piece on 10/18/21, I noticed the top corner came to me broken, the wood pieces looks like they had snapped. I called back and they let me know that they would place another order for a new piece. I called 12/6/21 to get a status update because I really wanted that missing piece due to family coming in for the holidays. I got the same info as last time, it's out at sea, nothing we can do about it. I'm getting even more frustrated now, but okay. I get it, it's the holidays, everyone is super slammed right now. I end up putting it off at this point because of other things going on around the house at the time. When I finally called back on 2/7/21 after making yet another payment on time for an incomplete couch, I spoke with Preston who told me that the store has new management. He stated that there were no records on file about any of the phone calls I made or the requests I made. He let me know that he would give me a call back the next day after he did some research. He did not call back. I call back on 2/25/21 and spoke to "LE" who let me know the same information and that he'd speak with Preston. He DID call me back the same day, but unfortunately let me know that the area manager would have to look into the warranty information to see if they could do anything about this. "LE" called me back on 2/26/21 and let me know that he would personally come out to the house to take a look at what is going on. Great, we scheduled for him to come out the following Monday (2/28/21). He did not show up, but he did call me and let me know that a technician would be in the store on 3/1/21 and that he'd come out there to look at the couch. The technician called on 3/1/21 and let me know he was 15 minutes out. He shows up and I show him the missing piece and where it was broken. He did not mention anything about when the pieces would arrive or anything. It took all of 3 minutes and he left. I am assuming they placed an order, but to date, I have not heard anything from Preston, LE, the technician, not one person from the store with any kind of update. It is now 3/13/21 and I'm about ready to send this couch back. This has been the worst experience with a business I've ever had and they can't seem to make it right. Corporate will be called Monday, let's see if I can get anywhere with them.