A great store, good service, fast, and everything as expected . The employees at the store are nice…read moreand easy to work with. Great customer service.

I needed their help after my house was hit by lightning and badly damaged. They showed me what my…read moreinsurance would pay for and then 6 months after the job was done they told me I owed them for premium upgrades, which was never discussed or documented. I had already gone elsewhere for estimates but they seemed desperate for the work. Biggest mistake I ever made. Keep looking.

I've been reading reviews about this Mattress Firm and Nadeem seems to be a special person. While…read morevisiting and eventually purchasing a mattress, yes Nadeem was special and treated us special as well. He gave us a great demonstration of the bed and wasn't aggressive. He explained the entire process to us and made it all easy. Yes, the reviews are true about Nadeem!!!!!! Keep up the great work. The Randle's

I Purchase a mattress the associate there was extremely rude and condescending. After badgering me…read moreabout how much I was trying to spend as he put it he then proceeded to show me three mattresses. These mattresses were obviously sales or bargain mattresses. I feel very insulted and I immediately thanked him for his time and left. Will not shop with mattress firm again.

The Lovesac store has all colors and options of cushions and firmness to try for yourself before…read moreyou buy which is amazing. But even if you don't like it after, everything is returnable/exchangeable. Alison was amazing helping us configure and choose exactly what we wanted. They also have play blocks which really give you a good idea of your couch before purchase and those are actually very accurate.

We were looking for a new bed for my mom and this was our first & only stop. I wasn't expecting to…read morefind a bed with everything she wanted that fast and the experience was different than any other time I've bought beds. First, we were promptly greeted by Sam who was a patient and knowledgeable salesman. We told him what we were looking for in a bed & he showed us a few different bases and then took us over to the diagnostic mattress and computer that evaluates the best mattress for each person based on the answers you enter to the questions about your sleeping habits and your health issues that could affect your sleep. Then Sam had already put a pillow down and paper cover over the bed and mom laid down while the computer was performing diagnostic and after a few min we had a paper listing several mattresses. We started with the first 3 listed, each time mom was able to test them all & each time Sam explained the details for each bed and the difference between each of the other two we were considering. Mom picked out her bed and then Sam answered all our questions and offered to have it delivered on Tuesday (3days after purchase). The people from the company will come in and set up the entire bed and make sure everything is working properly. I have to say I highly recommend this store. It's clean and Sam was great, very pleasant to deal with. We were blessed to not have to drive all over the area checking out the mattress stores. Thanks Sam! Totally appreciate your kindness and assistance.

First and foremost deal with Patricia and only Patricia. I'd give my experience with her 5/5. She…read morewas awesome. However this review encompasses the entire experience. I ordered a king mattress, box spring, frame, pillow and mattress protector. Grand total $2500. 0% financing for 2 years and had everything delivered asap (my first day off). Day of delivery they called me to let me know my 3 hour delivery window 3-6 and arrived around 3:40. Awesome. This is gonna go smooth. Wrong. Things quickly went down hill from here. So the delivery guy tells me that we have a problem. The warehouse where the products are shipped from loaded and labeled the wrong frame. I got the big boy top of the line frame, they packaged the mid range frame however labeled it as the big boy. The delivery crew tells me it'll work for the bed but they don't know if they can leave it and I need to talk to the warehouse supervisor. I don't fault the delivery guys. They just drive the truck and unload and set up the stuff. They got it in and set up quick too!! They also get a 5/5. So the warehouse sup calls me and tells me I have 2 options. We can leave my $2500 bed on the floor until the frame arrives or they can take the whole bed back and deliver it when it's complete. My old bed is already loaded in the truck. The warehouse supervisor then proceeds to lie to me and tell me there isn't a frame on the truck that will work. 0/5 for that guy, I shoulda got a name. I call him out on this lie, a suitable temp frame magically appears from the bed fairy with my name on the box and my new bed is then set up on the temporary frame until the one I ordered can be delivered. I sign off on the delivery as incomplete, call the store and talk to Patricia and she sets me up with a new delivery for my frame. Patricia calls me a few days later; very apologetic might I add, to advise that my frame is out of stock. It happens I get it. It's a popular item. She asks if I can deal with the temp until they're back in stock and she'll call me when they come in. No problem. 5/5 for the honesty. She calls back and leaves a voicemail (I work night shift, and remember this for later it is important). She says the frame is finally in and she can have it to me in 2 days. I get the voicemail after hours and realize I work that day so I call the next day and speak to David, Patricia is off. I think his name was David but if not we'll just go with it from here on out. This freaking guy... So I tell him I can't do the Thursday delivery, can we shoot for Friday afternoon? I work night shift. He says sure. We hang up. I go grocery shopping. Middle of the grocery store he calls back. I can't find your order. Well.... I found it but it says it's complete. I say no. Explain the frame situation. He assures me there's nothing in the system. I say ok. But if they come knocking when I'm trying to sleep for work we're gonna have a problem. I'll talk to Patricia when she's back and hang up. Sorry David if you're reading this I was kinda a dick but was pretty fed up with everything. A few hours go by and David calls me back. I got you a delivery for Friday. I say ok, make it for the afternoon (cuz you know night work and all). He says ok. Bring us to Friday. 10 days from initially ordering the bed. 6:38 AM delivery crew number 2 is ringing my phone. Didn't call with a delivery window, I'm told David set the delivery time as 7a-10a. I'm 20 minutes away just got off work. (Did I mention I work night work yet?) And I'm pretty livid that my girlfriend is there alone to sign for the new frame with some strange men in the house. All goes well though, new frame is in and set up by the time I can make it home. I've been offered 0 compensation for this whole ordeal. My experience with Patricia in the store was fantastic. But everything out of her control; warehouse, the 2nd delivery, her well deserved days off and David covering for her, were all very disappointing. My suggestion: deal with Patricia, and pray you don't get the liar at the warehouse working your order. And again sorry David for being a dick on the phone.... Maybe I deserved the 6:38 am delivery. And the bed. Amazing. Fits 2 adults, 2 cats and a dog no problem. And this frame is pretty awesome too. I suggest spending the extra $$. But hey I'm going to bed. You know, night work and all. -Chris Edit: The company's "solution" was to give me a free mattress protector. I had already purchased one through them. When I asked what I was to do with a second one I was told to put it over the first one... No help there, no compensation for my troubles.

Had a great experience working and communicating with Joe…read more Communication - he called us at regular intervals to keep us informed as to any potential changes to the delivery day and time, as well as of any potential obstacles that may show up. Professionalism - Obviously, him and his team delivered our belongings, but the building elevator got stuck with the last load. He offered to stay hours longer than expected to figure out a way to fully deliver our belongings to our unit. By far, the best part of the move

The movers came late 3 times (2 hours, then EIGHT hours, then 1 hour) without giving me a heads up,…read moreand ended up not completing the job. Our bed is damaged and unbuilt. This was definitely a tough move as we moved from a studio to a 4-story row home, however, they charged me about 3x more than what they originally quoted me for without giving me any forewarning. On top of that, they damaged multiple items (flat screen TV which no. longer works, dressers, room divider, lamp, shoe rack, wood floors, walls). I should have known better when they didn't even bring a dolly or straps to move our heavy items. They stopped responding to my text messages once they were paid. They are VERY quick to call you with a low quote and just as quick to not refund you. They seem kind but are not professionals.

i recently ordered bed bug proof mattress and box spring encasements from allpest (they had the…read morelowest prices on the web) due to the growing bed bug epidemic in nyc. i contacted the company upon realizing the box spring encasement that I had received had a small tear in the seam. the owner responded to my e-mail within minutes and immediately sent a replacement.