Worked with Alexander and Got an outstanding deal. Local and easy to work with. Ask about close…read moreout items as well. Worth a stop we saved a ton and are very happy

Warranty is nonexistent. Bought a Tempurpedic mattress for nearly 10K. Suppose to be the best they…read morehave. Failed after 4 years and the only way they will look at a warranty issue is to see photos. Mattress Wharehouse manager Carl was no help. He basically gave me the Tempurpedic reps information and said call him. I got no help there either. Tanya the sales lady was very nice. That's the only reason it gets a 1 star.

My husband and I came here to look for a new mattress. We were greeted by Zach immediately walking…read morethrough the door. We asked him some questions to narrow down our selection. He was very knowledgeable and was not pushy in any way. He was super helpful and nice. We told him we were just going to take a look around so he went back to his desk. He didn't bug us or try to push the sale, which we loved. We hate pushy and fake salesman so we really appreciated Zach's honesty and professionalism. He is very down to earth, friendly and honest. We ended up purchasing our mattress same day with him. I hope they are taking good care of him and any other employee as great as he was. Good help is hard to find and he deserves it!

I highly recommend this store. I found what I wanted in 5 minutes…read more It could have been delivered the next day, if I chose to. The store manager Tony DiChiara was very knowledgeable & very helpful. I would definitely shop at the Sykesville store again.

We were very pleased with our mattress shopping experience. Drew spent a lot of time with us and…read moregave us personal attention. His knowledge of their products helped us make a decision. We're looking forward to the arrival of our new mattress.

My father needed a new bed. He went to the Westminster location and dealt with a manager named…read moreAnthony. The worst human being on the planet. Rude and nasty. He ordered the bed in the middle of May 2023. There was a mix-up and when the bed was going to be delivered. Nobody was home when the bed was delivered. My father called the store to talk to Anthony and there lot of screaming and being cussed out by Anthony towards a Retired military senior citizen. I am the daughter and heard the whole conversation on the phone. The last statement made to my father was fu$^ you we will return your money. So, my father and I went back into the store to get the delivery date straight. Anthony was not there that day. It was good day. Dealt with a young man and he helped a lot. New date and paid an extra fee for them to take the old bed away. Finally, the bed was delivered in June 2023. Wrong box spring but the mattress was correct. They would not take the old bed. No credit was given. Called the store and was told to wait 30 days. 3RD time to deliver the bed and it was still wrong. Refused delivery. This time grandson went into the store to get the correct box spring. Paid the fee for delivery. Box spring delivered in Aug 2023. I always thought the customer was right. I will never buy anything at this store. WORST CUSTOMER SERVICE. NO RESPECT TO SENIORS. OR NO HOME TRAINING !!!!

Couch was roughly $300 less than other places that I have seen it and delivered within one hour…read morepurchase.

Great customer service fair pricing and good quality products, will come back when i need more stuffread more

It's Labor Day! It's the best time of the year to buy a mattress. I purchased a Tempurpedic…read moremattress with all the bells and whistles. What I appreciated about the salespeople at Mattress Warehouse is they didn't try to sell me. They answered my questions and let me decide what I wanted. I love that they have a machine that helps you figure out what mattress you need by lying down scanning your body, and asking you questions about how you sleep. Yes, I spent a lot of money on a mattress, but I see at it as a ten year investment. FYI, I feel like it was money well spent and great customer service was an added value.

The manager was rude, and he tried to milk as much money out of me as possible. Everything in the…read morestore cost way too much, and there wasn't much of a selection to pick from. I would never recommend this place.

I basically lucked into this place, and I couldn't be more grateful. David went WAY about and…read morebeyond even my highest hopes. I live out of town -- my mother lives in a retirement community in Catonsville. I was visiting for a few days and realized that my mother needed a new mattress. I wanted to have it delivered while I was there so I could get her situated. I called and got David on the phone. He recommended a high quality mattress that was on sale for a good price. He arranged to have it delivered the next day. The delivery guys came when they said they would, took away the old mattress and put the new one in place. They even put the waterproof encasement and the mattress pad on the bed. My mother has a bad back and some mobility issues. The new mattress was super comfortable, but just a little bit thicker than her previous one. This made it more difficult for her to get into bed. I called David the next day to seek a solution. He suggested a lower profile foundation. He had one in stock. Because it was a safety issue, David moved heaven and earth to get the new foundation to my mother quickly. I had to leave before the foundation could be delivered (although it was just a day later). David and the manager of the Frederick store personally took the new foundation to my mother's home. When they were finished putting everything in place, David took the time to call me, told me that they had even made my mother's bed, and told me she was lovely. Honestly, I cannot imagine kinder, more effective service. Thank you!

Finally, a mattress store that knows how to do business! So pleased with a great deal and excellent…read moreservice from David. Catonsville has 10+ mattress stores. Don't waste time at the others (like I did).

My experiences with Mattress Firm was positive overall. This is the third time I have made a…read morepurchase there. Prices are reasonable and the employees are knowledgeable and helpful. I had a problem with my delivery, and I was very upset. Fortunately, Rachelle, the store manager, worked diligently to make things right. I really appreciated her service and her reassurance that a solution can be reached. She got it done. I gave four stars because of the headache of the delivery challenge; however, I highly recommend the store at the Owings Mills location.

Well, here's what we think of the Mattress Firm's service after the sale…read more We went back to the store on Saturday afternoon. James welcomed us back, and again offered his exceptional customer service and expertise, like we were there for the first time. 2 hours and 10 mattresses later, we made our decision, after being offered many options and many exceptional deals. James explained to us, in detail, the price difference, and extended to us the Sale pricing from our original purchase date. He then explained our options if This mattress didn't work out, an option he said, isn't always available. He then arranged for pick up of the original mattress and delivery of the new mattress for Monday!! Sunday night we received our automated phone call from the delivery department, telling us the 2 hour delivery window (1:30-3:30), which was followed by a text message with the same information. At 12:45 Monday, we received the automated call that the mattress was on its way, and to expect it within 20 minutes. The old mattress was bagged and the new one in place by 1:05. The delivery guys also helped us adjust the position of the frame closer to our headboard, just because they could. We are hoping that we are done with this transaction, and will be happy for many years with our new mattress, but for now, we are ecstatic about how easy it was shopping at Mattress Firm, blown away by the customer service we received from James Young, the promptness and professionalism of their delivery people, and completely impressed at the quality of their entire organization. This was an exceptional shopping experience. 6 stars!!!!

Prices and quality of products are some of the best I have seen in the area. Sales staff doesn't…read morework off a commission, so you don't get the extra pressure of sales pitch that comes from the other mattress stores. An added perk about Bedding Barn, is that they give you a sheet set, comforter, and 2 pillows with your purchase. I found this to be a benefit since I upgraded from my full to a queen.