We have had a Great experience with Turk ! Tracy & Julie were awesome with our purchase. We did a…read morecustom order and went very smooth and spot on for the time for order. We ordered Home Stretch furniture because of the comfort and color . They told us 4 weeks , but was here in 3 The delivery guys ,Nathan and partner did a Great job with my delivery! Turks prices were very affordable and Tracy and Julie's honesty went a long way with me & the wife ! We actually live in Channahon and still decided to purchase a little farther out for the sales people we dealt with ! We will purchase from here again. Trust is a Must

Bought a living room set at Turks Ottawa. The set was delivered piece by piece but prior to payment…read morewe were told it would all be delivered at once. After receiving the rocker recliner I realized it did not rock or recline. After speaking to the sales woman who didn't seem to believe the recliner had came broken a service tech came out to inspect it. He said he would tell the store a new recliner should be ordered as a part was bent. Almost 2 months later and several phone calls to be told it's Turks policy to replace the part not the whole chair as the service tech said he was going to recommend. Don't waste your time or money at Turks.

Went looking for a recliner and didn't want to spend too much,Jeff was a great help showing us all…read morethey had which was a lot and we found something we liked, would definitely recommend this place

First time coming here, me and my wife were in the area checking out some small businesses. We…read morenever intended to check out this business actually. However we stumbled Upon a few flavors of tea that caught our attention. Great selection of household goods and random finds all made by local people. The price is here are actually pretty good considering that everything is unique in one of a kind. Very clean store , friendly man that operates the store as well. Highly recommend checking this place out!

I've always had a good experience when going here , the employees always greet you when you enter…read moreand always helpful with any questions you may have

The customer service at this Ace location is fantastic! Omar was extremely friendly and helpful…read morewith finding the hardware that we needed. He went above and beyond to make us feel welcome and his knowledge of the products within the store was great.

I like this store it's a pretty big one compared to others always clean and employees are always…read morehelpful and friendly, they have some pretty good deals

I think they don't employ enough people to put the cold items away in a timely manner, so cold…read moreitems I get from here soon to go bad quicker than other places.

Great customer service! The gentleman who helped me, the manager I think, worked diligently to help…read moreme find a couple of drawer pulls. Got just the right thing that I needed!

Really appreciated the terrific help today from Barb & Dawn. They not only answered my questions -…read moreover the phone & in the store - with expertise but also thought of solutions to concerns before I could even think of them. They are warm, caring and a joy to encounter! Thank you both!

Ace is the place!! Always someone there to greet you and also help you find what you need. I love…read moreour neighborhood Ace!

Although a member of a large nationwide chain, Whitmore Ace Hardware in Manhattan, IL offers the…read morepersonal hometown service you'd expect from an independent mom-and-pop store. Filled with all the home repair needs for the do-it-yourselfer, this store delivers helpful advice and instruction along with friendly service. They go the extra mile to be of assistance to their customers. I definitely recommend stopping in and utilizing their services ...

Jerry saved our lives! We had a nail in our tire and he taught us how to fix it, doing it for us…read more What an amazing place, full of hospitality!

About me: Age 65, retired machinist, I worked as autobody man during my 20s, turned wrenches since…read morechildhood, do all my own automotive work including full rotisserie restorations in my own garage, dealt with literally hundreds of autoparts store counter people over the last 50 years. I've been doing business with this particular O'reilly auto parts in Ottawa IL for at least 6 or 7 years now. I've had positive experiences and rapport with some good counter people there who know something about DIY auto repair. I also got casually acquainted with Jeff the proprietor. I wanted to share in detail some great buying experiences I had at this store in the past few years but space here will not allow. Getting to the issue of this review, on 6-2-25 I called there about several idler pulleys, some were non OEM, requiring source by part # and one was OEM to be sourced by application. On the phone I spoke to a young woman whose name tag I'd see the next day as Rosa. I gave Rosa the part # for an aftermarket pulley. She told me that pulley would be special order and arrive next day. Then to the best of my recollection I also gave Rosa the application for my Chevy truck for a separate OEM idler pulley, which to the best of my recollection she looked up and said it was in stock. I said fine and I'd be there next day to purchase both of them. Then an hour later after digging thru some of my spare parts bins I realized I gave Rosa an incorrect part # for the aftermarket pulley, so I called right back again. This time young man whose name I never got answered the phone. I gave him my name and asked him if he could see my special order for the aftermarket pulley. He said yes he saw the order. I told him to scratch that special order because the part # was wrong and I'd give him some new part #s. He said OK, done, now give me the new part #. I gave him 2 new part #s for 2 aftermarket pulleys and he told me those pulleys would be in next day. I asked how long would the special order parts be held in case I wasn't able to be there next day. He said the parts would be held for 5 days. I said that would be fine, thanks. To the best of my recollection the call ended there and that young man and I never spoke about the OEM pulley that was sourced by application and already in stock. I arrived at the store in person, afternoon of 6-3-25 and spoke to Rosa in person. There were 3 pulleys there for me. 2 were the aftermarket pulleys and they were wrong. There was a cross reference issue because the part #s I gave were for Dayco brand and the pulleys they obtained were Murray. This was no big deal, the pulleys would just have to go back. Then there was a 3rd pulley with a GM tag on the box. I asked if that was the OEM pulley by application. Rosa said she couldn't know that offhand. I replied that she should know because she looked it up over the phone for me yesterday. She insisted that she did not look up the OEM part, that she remembered she only talked to me about an aftermarket part special order. At this point, one of us is misremembering something. I honestly don't think it was me. I have no recording of the conversation. But the matter was trivial, there were no consequences involved. Nevertheless she got very irritated with me over it. After a short back & forth she raised her voice to a stern scolding tone to me, saying "I remember the call and YOU SAID (X) (Y) (Z)" She reminded me of that TV Judge Judy, so I replied, "Am I under oath?" That made her angry. In preemptive projection fashion she declared I was disrespectful when actually she was disrespectful to me first. The she asked for the application. I recited "2002 Chevy Avalanche 1500 4X4, 5.3L engine and added, does that ring a bell?" She got angrier and said "I need to know if it's 1500 or 2500." I said it's "1500, I said that 10 seconds ago and you didn't remember." Then she really got mad, picked op the phone and began dialing. I thought she was calling the cops on me and I was in total disbelief. I asked who she was calling. She said she was calling Jeff to report me. It sounded like she got Jeff's voice mail because there was no conversation after she spoke and she hung up. I humbled myself, I said I didn't really want to argue, completed my transactions and left without further incident. BTW the OEM pulley in question was correct so I bought it. However, If Jeff is going to employ easily-angered counter people who pick up the phone at the drop of a hat to tattle to authority like a high school hall monitor, that is a problem. People with that sort of fragile personality shouldn't be dealing with the public at large. If Jeff endorses this conduct as store policy then there are a dozen other auto parts stores within a half hour drive where I can take my business if he really doesn't want it. Then there is the internet. Thanks for reading.