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    Matthews R Douglas, DDS

    5.0 (1 review)

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    14 years ago

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    Southwest Endodontics & Periodontics

    Southwest Endodontics & Periodontics

    3.5(18 reviews)
    2.4 mi

    Went to Dr. Hahn for a root canal. I only got as far as the novocaine injection. It was extremely…read morepainful. I asked him to stop he kept pushing the needle deeper. Very disappointed

    Dear Southwest,…read more Hello. I went for a consultation with Dr. Estemalik in July 2020. He examined my gums and stated that I have gum recession on 14 teeth, which would require gum grafting. I received the 1st gum graft for 4 teeth in Nov 2020. Dr. Estemalik and the office were calm, nice, and explained many things to me. I was treated well and was glad to be in the care of Southwest. I paid the co-pay. Insurance covered the rest. I asked the office about warranty; they stated that if the graft falls apart in under a year and if the patient properly follows post-op guidelines, then the office would provide a replacement graft at no charge. I felt confident and comfortable working with them. I don't know how, but part of the graft collapsed in less than 2 months. I followed the guidelines well - no hard foods, used the antibiotic, avoided sugary drinks, did not chew on the surgical site. I believe Dr. Estemalik and the office did their best to provide a good graft; they were professional, punctual, and understanding. In Jan 2021, Dr. Estemalik examined and stated that a replacement graft would be required; he diagnosed the 1st gum graft as "collapsing." I received a replacement (2nd) graft in March 2021. This graft integrated fully and I am pleased with that. Thank you. However, I was charged for it (over $2000) and paid out-of-pocket. I was confused. I thought they said that a replacement graft would be covered? I called them, explained the situation, and requested a refund; they refused. I still had more teeth that required gum grafting, but I felt distrustful about returning to the office. How can I continue working with them when they choose to not uphold their integrity? I called Southwest again and expressed my concern. I asked to speak directly to Dr. Estemalik; he chose not to. The front desk said "the office would never have covered a replacement graft at no cost" and "Dr. Estemalik does not remember agreeing to this." I asked for a copy of their 2020 warranty, but did not receive it. I asked for a written explanation of why the office refuses to provide a refund; never received it. Although I have called and emailed them multiple times over the course of 5 years, we regretfully cannot come to an understanding. They did treat me kindly, and helped greatly with my gum recession, to which I say thank you. I am disappointed that they refuse to fulfill their principle of integrity and provide a refund. Overall: 5/10. I do not recommend visiting this office. With Wellness, -Elizar Sandler

    Matthews R Douglas, DDS - oralsurgeons - Updated May 2026

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