If there were zero stars, that's what I would give them. Horrible. Horrible. Horrible. To save time, I'm going to copy my email to them which spells out the terrible treatment that I was given. This was sent by me today, 8/23/21.
Mr. Micallef,
The ONLY reason that I initially patronized your business was to purchase the Screeneze system, because you are the nearest location to me that sells the system. After that, I decided to purchase a door from your business which ended up not working out and was returned.
All of this time I was NEVER told that your business was contractor-only. When I purchased the products, I was NEVER told that anything was non-refundable.
I have already endured one nasty phone call from Mr. Bulla on the day that my contractor returned the door, demanded the card number and questioning me about WHY I was returning the door.
Then, this morning at 8:45 am I was contacted by someone who I assume is Burt Bulla regarding the door return.
Within about 1 minute, he laid into me about returning the door and asked me if I my contractor had brought me a return receipt after he delivered the door to your location. I told him that he had not.
(My contractor told me that he had also been met with an "attitude" when he returned the door to your location.)
I told Mr. Bulla that the refund for the door had indeed cleared my account last week and I asked him to hold for a moment while I double checked. I told him that it showed a refund on August 5, and this seemed to set Mr. Bulla off even more. However the refund although dated August 5, did not show up in my bank account until last week - AFTER I sent you the email dated August 14.
Mr. Bulla then accused me of demanding a refund in my email, and I told him that I did not. I told him that I only asked that the refund be checked on to see if it had cleared on your end. He retorted that I had indeed demanded a refund, which he had already completed this morning (evidently before he called me). My original email is below as proof that I did not demand a (2nd) refund.
Mr. Bulla was so hateful to me that I asked to speak to whomever he reports to and he told me then that he was going to charge me again for the door and demanded my zip code. This exchange went back and forth a few times with me continuing to ask who he reported to - until Mr. Bulla said to me "I'll find it (zip code) and don't ever come in here again". **click**. And Mr. Bulla - like a 12 year old boy - hung up on me. LOL
Mr. Micallef, have done nothing to you, your company or Mr. Bulla. I simply bought and returned a door and then sent an email about the refund when it had not cleared my account for over a week. There is nothing wrong with any of that. When you have an employee is allowed to treat anyone with such disrespect and vitriol, I wonder how you stay in business.
You might want to keep Mr. Bulla from anything that has to do with customer service.
Mr. Bulla also needs to get some help for his anger issues.
I'm going to keep a watch on my account to make sure that Mr. Bulla's transactions are correct. If they are not, I will let you know.
Hopefully you will never have to hear from me again and I can promise that I will happily never set foot in your business again.
Date: 8/14/21.
Subject: Returned Door need money refunded $471.90
Message: August 3, Albert my painter returned an exterior door and I had purchased from you for $471.90. Someone from your location called me and asked me the reason why the door was being returned. Really?? He asked for my card number which I gave to him over the phone. I have not seen a refund into my account as of yet and it's been more than one week. Please let me know what's going on. read more
