Love the management, the staff is very friendly, and the rates are probably some of the best you'll…read moreget in the area. However, their main weakness is their maintenance department. After being with them since around December 2018, the work orders I've submitted usually take a few days to resolve. The broken washer when we initially moved in took roughly a week to fix, and we submitted it as an urgent request. However, I dont really know what they consider is an emergency maintenance request. A broken air conditioner in the middle of the Summer that has gone unresolved for 5 days really sucks (The apartment we are also in has very bad insulation so heat during the summer is intensified in our bedroom. Vice versa in the winter). Also, why do they even have an emergency maintenance number for their after hours voicemail if no one ever responds to it? I've tried several times throughout this and last week to no avail. If their maintenance was a bit better, Investment Realty is easily a 4 or 5 star agency to rent from with decent rates and a good staff.

They are horrible they dont fix anything what so ever the maintenance man they have working for…read morethem on site does not do his job but says he does he is a drunk doesn't clean the laundry rooms they are so nasty... this place is a disgrace the owner of sunset should fire them and come see what is really going on with their property they would be mad as hell fr fr

I want to thank Geni Westling for her committed service helping us find our home. Our budget and…read morethe market seem to make it impossible to find the right house but Geni never quit or slowed down to help us. For months we looked in every surrounding town and sometimes without much warning, Geni always came through. She was totally knowlegable of the entire area as well as the many houses that she showed us. I highly recommend her as a true Realtor, I have bought and sold a few homes and worked with several Realtor's but Geni, she has been the best. Thank you Geni for your committment to your business and clients. Dan and Roberta

Responsible renters beware. I agree with other one star ratings. This company is predatory and…read moreviolates tenant privacy on a quarterly basis with full spectrum photos of belongings for owners. Upon move out, families are taken advantage of by an anal retentive inspector who nit picks down to noting dog feces on the yard for which we had no control. Also, I agree with the unfair rekey fee although it is outlined in the document. Pay close attention to your notice to vacate regarding utilities, you will be responsible to pay three business days of service after you vacate or will be charged $150. Be advised read and re-read all documents put in front of you from this establishment. They are iron-clad and there will be no negotiations. 100 percent agree with these well written and accurate comments: "Would not recommend renting. Random BS charges at move out "rekeying locks" and won't do a move out checklist with me present. I hate this company and would NEVER recommend renting from them. Lazy property management company wants to push off all costs onto tenants. For reference the house is very clean and I have always gotten my security deposit back elsewhere minus one or two little charges for things like forgetting to weedwack or couldn't get the oven clean enough. I will be recommending they get put on the "OFF LIMITS" list for Soldiers if I don't get a reasonable refund of deposit. It's not supposed to be free money for the managers. Edit: I was told at move-in that regular wear and tear was permissible but now they are trying to charge me "recleaning" fees and no charges are itemized. No actual prices are listed out, they don't use a checklist with prices like every other rental company. May have to pursue legal action to get anything at all back. They wouldn't accept my notice to vacate at the end of my lease until I signed the agreement they're mentioning, so it's not like the contracts I signed will be enforceable. I had no choice and only signed them hoping to get my deposit back. Very unfair and predatory dealing, normally you can just inform the property manager in writing without signing a contract" "If you lease with them, don't expect to be treated fairly. Do not expect to see your deposit back. They will find any way possible to charge you for anything upon move out. They are all about lining their own pockets. Ask locals around the area about Walker Rentals and you WILL get the truth. This business should be investigated." "I wouldn't recommend renting through them. When I moved out I spent 2 days deep cleaning, called a carpet cleaning company to clean the carpets because walker requires this when moving out even if you don't have pets . And still got more than half of my deposit stolen from me. Saying it wasn't clean. It looked exactly the same as it did when we moved in. On top of that, they claimed that in the 5 months we were there (I'm military and got orders to move) there was a light cover in one of the rooms that wasn't there when we moved out??? Which I never noticed. And my fiancé and I were totally blind sided by when they said this. They are also terrible with getting work orders done.... $775 taken away from me because it wasn't better and cleaner than when we moved in?"

This is one of the most honest and competent real estate companies I've ever use. Professionalism…read moreis their core competence. It is GREAT to be out of state and have trusted care of my real estate investment properties. They completely vet prospects before renting to them. I have worked with several of their associates over the years and have always had impeccable customer service and support. I bought and rent my properties through this office. I highly recommend this company to everyone!

Okay-- used these guys to try to find a house to rent. Despite repeatedly saying that we had no…read morespecific budget they insisted on using a budget rather than square footage, number of rooms, and characteristics to find a house. Additionally, they conveyed that there weren't a lot of places available so we needed to act quick. We were taken through the classic dance of showing us two crappy cheaper places followed by a nice looking overpriced one. The bottom line is there are TONS of vacant houses in this area (and they manage a great number) and they were solely concerned with taking care of their bottom line. We eventually found a place we wanted (not through Re Max) and they ended up charging the landlord half a month's rent to show us the place, write a generic lease, and hand us the keys. I wouldn't recommend them-- but then again, I find nearly every property management company I deal with near a military base seems suspect.

We just sold our house in St Robert using Exit All American Realty. LaGail Teel really knows her…read morestuff when it comes to photos and marketing the property. We live out of state and LaGail took care of everything for us and answered all the questions we had. She was very thorough with checking on the status of things as well as checking in with us. Would definitely recommend to anyone selling a home in the area, or buying for that matter.

As a tenant who always paid before rent was due, I 'd expect the same curtesy and professionalism…read morein return. Unfortunately, they have been slow to respond and fix maintenance requests. The laundry facility was most often broken, and I was hardly reimbursed for how many quarters were wasted finding out each time. The unit above me leaked through the bathroom by the bucketfulls, and it took a few weeks to get anyone out to look at it. After I went through the walk through, vacated the premises, and turned in my keys to one of their property managers, I am still being billed, including late fees. Additionally, I have contacted the property management office, as well as the owner, and no one will discuss returning my damage deposit OR the false billing that will eventually affect my credit! They are extremely unprofessional and I would not recommend anyone renting from Midwest GIRG! or utilizing their property management services!

I'll start by saying the rentals are pretty well as advertised. Mostly. Units are all new within…read morethe past 5 years or so. Some units in Hunters Ridge are on very steep hills or, worse, an unpaved road they struggle to maintain due to constant wash-outs. I've rented twice from Midwest. First was a 2 bedroom duplex, 2010-11. Unit was as pictured and I was rather pleased, overall. Second experience was 2015-16 in a one bedroom, furnished apartment. Again, no complaints with the unit and nicely furnished. Maintenance is fairly quick to handle minor issues when needed. Office staff is friendly. Biggest complaint and reason for the lack of stars is in how they handle business when you move out. Don't expect much of a deposit back, even if left spotless. $30 re-key charge, $50 carpet cleaning, another $124 for "vacant unit clean." Other miscellaneous charges and total, they withheld nearly $250 of my $300 deposit. My first experience with Midwest also included odd expenses deducted from the deposit. I recall being charged for a replacement of a set of blinds that I know nothing was wrong with when I had left. Recommendation - Anyone renting from Midwest, request an in-person walk through upon departure. They will rip you off if you leave without settling those charges while there. Otherwise, the rentals themselves really are nice for the area so I wouldn't tell anyone to avoid Midwest. Simply know you aren't likely to get a significant return on your deposit; an experience I have not had in any other rental I have occupied.

This company is horrible at property management. The properties they managed for me were…read moreconsistently at a high vacancy rate, usually around 50% or less! They consistently have accounting errors, double payments, and hidden upcharges to their owners for insurance they sell them. Along with that, expect maintenance costs every single month-- not one month has gone by without some form of random maintenance cost in the last year. All maintenance is handled by their IN-HOUSE COMPANY, so they're profiting on both ends. The least I can say for them is that they respond to emails and calls, but these mistakes, upcharges, and issues shouldn't be happening in the first place. Do not use this company for property management unless you want to practically self-manage both the management AND the property.

I would say probably the most poorly managed rental property I have ever rented from. They look…read morenice and aren't bad for the money but I have had more problems than any other place I have lived. When I looked at the apartment and was shown the master bedroom there were hundreds of lady bugs covering the walls and ceilings so the girl just said "oh we have another unit instead". This unit is on the only unpaved road with a hole so big when you drive in it will cause damage to your vehicle no matter what you drive. I have had numerous maintenance issues that were poorly resolved until multiple calls to the company and later found out two of the maintenance men were fired in the short time I was here because they obviously couldn't do their jobs. One flooded my apartment and in doing so used my personal towels and stole them while he was done without even a note until I asked about them. The other would check off jobs as done when they hadn't been started. Next issue they don't disclose that the apartments are part of an HOA so if you want lawn care good luck. Our street gets it 5 times a year and I had to call about that after the weeds were literally 3-4 feet high. Today I woke up and no power because even though electricity is included in my rent somehow they didn't pay apartment even though the rest of the building was paid so it causes extreme complications when you work from home or if it is 100 degrees outside and there is no air conditioning in your apartment. But good news I will get about a $15 credit for my inconvenience.... I've been sent past bills from the company when I had an overage so I could see the cost of how far over my electric went from the allotted amount and on that it shows the bill was passed due that month also. Although it didn't charge me the fee they apparently have problems paying bills on time. The gym has almost every machine broken so don't get excited for that either. It's cheap for the area is all I can say. I do not leave reviews unless necessary but after paying rent on time and hearing all of this about HOA and the blame being pushed around and seriously only lawn care 5 times per year... I wish I could rate this lower. My calls to management were not returned until I came to the office to talk directly to them. At least they were nice enough to give me a $15 credit for my inconvenience today which will probably go straight into an overage charge for having to cool my apartment down after sitting heating up all day with no ac. My advice is don't rent from a complex that multiple companies own units in (which you aren't told) and are forced to go through HOAs.

Every time we needed a repair, they were swift to respond…read more I've heard horror stories about move out and how picky they are about cleaning. I was prepared for the worst, but the agent actually complimented us for properly cleaning our unit. We had a broken shelf in the fridge and a spot on the wall that needed touch up paint. They took a very small and market value amount from our deposit, and we got almost the full amount back within three weeks. I honestly have zero complaints and feel that our experience was better than other property management companies I have dealt with in other states.

I wish there was a zero star rating. Terrible move out expectation; may as well not have a…read moremaintenance team. They expect you to get the property in move in condition for the next tenants completely by yourself. Not to mention the $400 carpet cleaning service required. Family friendly no, service member friendly definitely not. If you want a big business feel for a property management service they are your people

I have worked with this company or its owner for 2 years and it's been so great. They Misty is…read morealways willing to help and that's what I love. This is a small town with small town hospitality.

From the owner: Be At Ease Property Management provides professional residential property management services…read morethroughout Waynesville, St. Robert, Fort Leonard Wood, and the surrounding Pulaski County area. We specialize in managing single-family homes and small multi-family properties for local owners, military investors, and absentee landlords who want dependable, hands-on management. Our services include tenant screening, lease preparation, rent collection, property inspections, maintenance coordination, and detailed owner reporting. We focus on clear communication, strong tenant relationships, and protecting our owners’ investments while delivering reliable and stress-free property management. Be At Ease Property Management is operated by Misty Bias, Broker Associate with Sho-Me Real Estate LLC.

To all active duty Soldiers in the ST Robert, MO area. Do not I repeat do not do any business with…read moreIntegrity Property Management. I lived in one of their properties for approximately two years. The house had all sorts of issues: Mold, rusts, pests, broken blinds and a host of other things of which I took pictures and sent them as soon as I took residency. No one bothered to address any of these concerns. However when it is time for you to move out, they will try to stiff you for your deposit money and make you pay over that amount for things they should have taken care of. This is a fair warning. Don't do it. They treat veterans like trash.

They are always very helpful & pleasant. Due to a family emergency, we had to leave the area last…read moreyear & they recently helped us find another home.