the worst customer service i have ever received in my whole lifetime. they are soo rude and worst i…read morehave ever seen when customer is talking nicely they expect the same from you too, not a rude and shouting response

Over the past two years Investment Realty has made over $300 off me just from application fees…read more Applications and background checks and FEES for them expire quickly. They play this little game where they put a property up for rent and if they have 50 applicants and your number 40 they just keep your application fee and don't offer you any other homes. They do this on purpose and I have no idea how they legally get away with it. I was without a home from May 2025 till present and desperate to find housing; otherwise I would have NEVER gone thru them. I actually signed a lease on the house that is pictured. It was in such rough shape that the city of Rolla condemned it, and instead of them apologizing to me, they got angry that I called the city of Rolla to assist me with getting a few things that were not up to code fixed. Yes I approached them about these issues first and they flat out told me they couldn't do anything. Living in a home with mold everywhere is detrimental to your health. And the fact that they rent mainly to young college students who may not know any better is horrible. I have no idea how this company is still in business but if I have anything to do with it, they won't be for much longer. Avoid this company like the plague! They are horrible people and they do not care about stealing from you and renting disgusting homes that are falling apart and still dirty from the prior renter.

Moving to Rolla from out of state, we were a little panicked about having a home to move into as…read moresoon as we showed up. We did as much research as was possible about the various real estate rental companies/landlords...none of the ones we found (Investment Realty, Brown, Dale Wands) seemed particularly appealing or accommodating (some were plain unfriendly). Luckily, on Rollanet we saw an ad for a property rented by Frost Enterprises. The house we found with them is MUCH nicer (hardwood floors, newer appliances, better maintained) and was actually cheaper than the several other places that we had relatives view on our behalf. To boot, Craig the landlord is super-friendly and has been very responsive to the few requests we have made from him. I think most of the properties they offer are pet-friendly to boot.

From the owner: We are different from other rental companies in a few ways:…read moreCheaper homes because we want tenants to stay long term We have a friendly and honest relationship with our tenants and buyers We will not enter a tenant's home without express prior approval to make a repair. Your home is your home; we respect that. Our security deposits are always fully refundable. We are pet friendly! We can even refund your pet deposits! Our app fees are just $5. Flexible showing times to fit your work schedule; lunch-time, afternoons, early evenings, even weekends!

We had a complex selling experience because we were out-of-state and trying to sell our deceased…read moremother's vacant home. Pat Leaders of Exit Realty helped immensely in overseeing a range of issues including repairs and moving furniture across country. During the entire process, Pat kept us thoroughly informed and was always available and easy for us to contact. All in all, dealing with Pat was a pleasant and professional experience. If we are ever buying or selling another property in the Rolla area, we will definitely use Pat again.

I wish I could give -5 as the rating. One of the worst apartment in Rolla. Worst maintenance, worst…read moreservice and one of the worst landlord I have seen, I believe Investment Realty is way better than them, Highly unprofessional these people are. Please just ignore Herman and Shields if you are looking for an apartment. Full of bed bugs and roaches. Worst insulation. In other words please do not fall into their trap. They will be sweet to you when you sign the lease and then the real face gets unfolded. They especially prey on international students. So just beware of these landlord.

I am a tenant and have had multiple terrible experiences with Independent property management…read more The worst is being accused of being in arrears more than 3 times. I've had to go in and go through my statements and ledger to show them I am up to date. Once I think the problem is sorted and everyone has agreed we are on track, they come back and say I'm behind again. What has changed from the last time we went through it? Their direct debt system took out 3 fortnightly payments in 1 week (over 3,000) and I got charged overdraft fees- I had to block them from taking money out with the bank. I didn't receive an apology or compensation. Then their new 'sorted' app which is a third party who handle rent payments. I've had payments missed because it wasn't in their schedule. The property manager then called me to ask why the payment wasn't made and disregarded the fact that it's their product's fault and demands for the payment. No apology or understanding on my behalf was given. Totally rude customer service by senior property managers. It's bad that they don't own up to their issues/mistakes and makes tenant's look bad in front of owners to make themselves look competent. I will be contacting the owner and filling them in.

DO NOT RENT OR DO BUSINESS with this place. MOSTLY this person! This is the most unprofessional…read moreplace and person I have EVER had the misfortune to have to deal with. I was renting a place from them and they just sold the place I am living at and never told us. I met Miss. Hoefer in Feb of this year "2016". I signed a lease with her and her place of work. I was told the place would take two weeks to clean and fix as it was a hell hole, that was cool. Two weeks come and go, I am told another week as it needed so much work! That's cool. So A week later and she says two more weeks, not cool! :( We have a signed lease here and were being pushed around! We call her very upset about this and she says "well find another place then." WE SHOULD HAVE!" We contact her two weeks later and she says "I thought you were not wanting this place anymore? We raised the rent and if you still want it you will need to sign a new lease!" We needed a place to stay, so we did. Still took 3 more weeks to get into, and that was ONLY because my husband went in and started to work on the damn place. So now we are in, the trouble is over right? 'Nope.' Get in on April 1st, was told there was central heat and air, the heat worked but not the air. I told her I had a brain problem where I could not handle heat and needed air before it got to hot, She told me she would take care of it, called and texted her for 2 months and either NO ANSWER or I will take care of it. So It's June and it's 95 in the house and still not fixed. We had to buy two A/C units just to help me. I was told we would be paid back with proof, sent her proof, but never reimbursed me for the A/C units. She finally had the A/C fixed in AUG. That's FOUR months later! You should know this is a HUD trailer so I am very poor and ill. She ONLY had the central A/C fixed after I contacted HUD and told them what was going on, they had to reinspect the place and it failed because there was no A/C, as she had said there would be upon moving in. Water and Sewer included in rent? Says on lease it is. NOPE. Contacted her MANY times and she says ooops, thought it was on a different meter, call HUD and see if they can work it out in your rent. Does not even TRY to rectify it herself. I have rented from some shitty places in my life, but this is by far the worse. Get this, the people who they sold this place to even told me she had lied to them about so many things and were very upset. DO NOT RENT FROM THIS PLACE AND DO NOT WORK WITH THIS PERSON, You have been warned.

From the owner: Helping with all your real estate needs. Buying or selling a home, a farm, land or commercial…read moreproperty. Offering property management