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    Farmhouse Flooring

    3.5 (2 reviews)
    Closed 9:00 am - 5:30 pm

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    9 months ago

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    PetSmart

    PetSmart

    (8 reviews)

    Worst experience of my life! These people gave one quote on the phone. Another by the in store…read moreemployee, who was pleasant and ready to groom my pet for 192.00, then another person came out of no where and said. "I wouldn't groom that dog for 400.00 dollars". No personality, no people skills, no customer service ability what-so-ever. Then another woman came from the front and basically said they were too incompetent to groom the dog. (I guess that is what they were admitting to, for there would be no other reason). After the treatment my newly adopted shelter dog and I received from these jokers, I wouldn't have the brush my Hamster! Now I don't know if this was a one off, with rotten employees, or what, but they will not get another chance to redeem their selves with me. By the way. I took the dog to a place on forum drive, they did a super job for 160.00, and earned a repeat customer!

    Today I am disappointed in your grooming department. Our goldendoodle was specifically supposed to…read morebe given a teddy bear face which was not done. Your groomer stated he was matted which was a comment to cover her error. If there was concern related to her ability to provide our pet with the requested hair cut because of "XYZ," that should have been communicated to us immediately! If I am paying you a $100 to provide a service, your grooming salon needs to work on its communication skills to ensure you can provide high quality customer service. "What is the Look Great Guarantee? This is our promise to you that you'll love how your pet looks after a visit to our salon, or we'll do whatever it takes to make it right." Please educate your staff to prevent further mistakes so you can achieve your "look great guarantee."

    The Flooring Nook - Custom Backsplashes

    The Flooring Nook

    (1 review)

    There is a reason there are not a lot of reviews of the flooring nook and in short stay away…read more Their quotes were higher than average and the quality of the work was sub par. The had to tear up tile 3 different times on our bathroom. Once it was the wrong tile they ordered. Once they didn't have it draining in the shower. And another when they chipped the tile fixing another problem. They miss measured our vanity and we had to put the switch in an awkward position. The plumbers said they had never even installed one of the Jason tubs before and the correct parts weren't ordered by the flooring nook. They ordered the wrong lights. they miss measured for the floating shelves and had to use trim to fix it, which wasn't what we wanted. The installed the shower handle backwards. They installed an drain that is against code under our sink. They had two different textures on the drywall and had to redo it three times because they tried to do short cuts to fix it. They told us the project would take 4-6 weeks and it ended up taking 4 months because of all of the errors they made and had to redo. The best part was at the end when they tried to charge us 20% more than the invoice they gave us after we had picked out all the fixtures. Their detailed bill went up on lots of areas and we were charge for things that we shouldn't be charged for. Their line item for plumbing even said "parts and labor included" yet they billed us for parts. They also added in random lines for miscellaneous materials and labor even though everything else was a line item. I tried to discuss this with the company and Dan the owner who became very unprofessional at this point. We had heard stories about issues and problems from other people about the business included higher than average pricing, poor quality work, and how unprofessional the company was but the store was nice and they were very helpful at the beginning so we gave them a try. The bathroom turned out okay but not the quality you would expect for the price that we paid. In short stay away. They work quality is not worth the money. You might want to buy your material from them because their store is very nice and their products are good quality, but be smart and use one of the contractors in town instead. We had other projects we would have had them do as well but no we know better.

    From the owner: The Flooring Nook is a locally owned and operated flooring and design center ran by husband and…read morewife team: Dan & Shaina Freitas. Shaina's father and grandfather were both flooring installers, and they introduced Dan to the business after him and Shaina met in 2001. Dan started "Dan the Tile Man" in 2004 and over the next 10 years developed a wonderful relationship with Jim Horn, owner of "Jim's Ceramic Tile". When Jim was ready to retire, Dan and Shaina purchased "Jim's Ceramic Tile" and changed the name to "The Flooring Nook". In 2017, they built a state-of-the-art showroom located at 2077 Old St. James Road. They have now grown a small team and continue striving to bring high end; quality flooring, installation, and design to Rolla and the surrounding areas.

    Farmhouse Flooring - flooring - Updated May 2026

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