Expert, professional service. The staff are friendly, welcoming, most helpful and knowledgeable,…read moreand provide very quick service. I brought my desktop in, and it was repaired by the next business day.

I stopped by here with my new laptop for what turned out to be a non issue. I won't go into the…read moreboring details but the tech did a great job of explaining to me that I didn't have an issue after all. I'll definitely be a customer should I need their services in the future.

Came in yesterday trying to figure out issues with my PC and Ron helped me out both times I stopped…read moreby. First was for a quote, second was because I needed Windows installed onto a USB since I didn't have another computer available. Ended up fixing the PC myself, but he still took the time to answer questions and point me in the right direction instead of trying to force a repair on me. That type of honesty is rare now. Real cool dude and patient the whole time. If you're trying to troubleshoot your own setup but still need help with software, installs, or just somebody knowledgeable to point you the right way, I'd recommend checking this place out.

My phone is doing well holding it's charge. My 5 year old phone got a battery replacement for a…read morefraction of what a new phone would cost me. I'm a happy customer.

I worked in a tiny office so when it comes to tech support we need to contract out. EBTS was a…read moregreat experience. They came quickly and fixed our printer issue that arose when we transferred internet services. I recommend their services 100%!

Matt installed my new IMac and HP printer in short order- taught me how to print from my phone…read more Great service, will use again if needed.

Really terrific service! Seemed like it may be a one-person shop - you talk to Danny, who also does…read morethe work... and does it right away. Last night my 5 or 6-year-old Windows laptop suddenly went into a semi-comatose mode - not absolutely dead but showing minimal signs of life. I had the "Junk it or pay to try to fix?" debate in my head and decided to risk a small amount if someone could run diagnostics. I found DJ Computers on Yelp and drove over with my laptop this morning. Danny was very cordial (in a natural way), clearly knew his stuff, communicated very clearly the possible outcomes and associated costs. I said OK and paid for the $75 diagnostics. It turned out to be one of the main likelihoods he mentioned - Windows OS corrupted - and (with my pre-approval) he installed a clean new copy of the OS (I had successfully made backups). I dropped it off at about 11:15 this morning, and he called just before 3 to tell me to come pick it up, with clean-running normal Windows OS, plus a thoroughly cleaned keyboard surface, case, and screen. The open office is super-clean and well-lit. Just a great, great business.

I took two old laptops and a tower to have the hard drives removed before recycling. Not only did…read morehe remove and destroy hard drives but he recycled as well. All for $50!! The shop was clean and well organized; owner was friendly and professional. Highly recommend.

Victor was a great help assisting me in migrating all my data from my old IMac to the new one I…read morepurchased. He made sure all my data was backed up to my external drive which made the whole process very easy to migrate to the new IMac. He also pointed me in right direction of purchasing a new color laser printer since they didn't have a software driver for the old printer on MAC OS High Sierra. Victor Also follows up with you to make sure everything is working well!! Yes!

Victor is a lifesaver. Brought my Laptop to another repair shop where they were less than reliable…read morewith their quote. My Husband closed the Laptop with a pen sitting on the Keyboard...oops Cracked the Screen! Called Victor he said what the fee would be and how long it would take and he was exactly right. No Surprises, just Expert knowledge and reliability. And, he a also a great person to know! When I picked up my Laptop, I dropped off my Husbands old Dell Demension E520 (an antique). The Hard Drive crashed about 3 years ago. Victor turned it into a brand new high speed machine. He retrieved all our pictures from the old Hard Drive. Added a ton of Memory, and for the reasonable fee that he charged we have a brand new Computer. Cheers Victor!

Very quick and honest. He fixed my phone in less than 30 minutes. The phone works really well too…read more Recommend this place

So kind and quick repairs. I had my phone here fixed and also have my laptop checked here! Highly…read morerecommend. :)

Very polite & professional. I was fully satisfied of their Service . I really recommend to every…read morecustomer who need help with any Devices Android or Apple products they have all solutions . Thank you

Battery was replaced but not an Apple OEM battery. Phone had no facial recognition after the fix…read more $130 + $5 tip. Now I have to get an Apple iPhone battery at the Apple Store and fix the facial recognition feature.

Syd put a new battery in my MacBook, but the battery didn't connect with the computer. Syd told me…read morethat he'd done all he could and since the battery wasn't functioning, he didn't charge for the work. I was very impressed with Syd's integrity. I later took it to the Apple Store and the problem was complicated. I so appreciated Syd's honesty.

We contacted Syd about moving business email to a google workspace account using our domain email…read more It had gotten convoluted over the years. He traced the problem and got it set up and working in record time. Now I'm making a list of all the other little neglected issues and will engage him again in a week or two. Reasonable, quick, patient and just a nice person. So glad we found you. We now have an IT department on call.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

My son's computer is supposedly a gaming computer but we've realized it has very little space to…read moredownload the games. I brought it to Nerd Crossing to get their opinion. They were really helpful- even if their advice wasn't what I wanted to hear! They explained the situation in very simple terms and helped me understand the options. They were also very COVID-19 conscientious with all the precautions in place. Next time I have a computer issue, I will be back!

Nothing worse than your computer going down, had previously had the great employees at Nerd…read moreCrossing make a repair a few months ago. Then on Monday my printers refused to print. Called Eric on Monday, he came out to my office, discovered the problem, and on Thursday set up my new computer saving settings and bookmarks, etc. Can't recommend this firm higher, on a scale of 1-10, they are a 20. Quick timely response time, reasonable rates and a pleasure to deal with. Eric is a rock star.