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    Matt Kelchner - Rocket Mortgage

    5.0 (3 reviews)
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    4 years ago

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    9 years ago

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    10 years ago

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    Desert Financial Credit Union - Moving trucks standing by in 100° heat for over a month three family stranded

    Desert Financial Credit Union

    (24 reviews)

    I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

    Their online banking format is horrible. When I needed account information, I had my statement on…read morehand, passcode and the works but the system would not recognize me. The response system was simply given one or two statements to repeat and I would not process my request. I am not asking for a loan or anything other than information on my account. I highly recommend that you do NOT open an account here.

    Matt Kelchner - Rocket Mortgage - mortgagelenders - Updated July 2026

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