I used this company 2 years ago and they did an excellent job. I submitted a request for a chimney…read morecleaning several weeks ago but no one got back with me. I called, left a message and someone returned my call to schedule a cleaning. They arrived on time and were very friendly. I was surprised it took under a half hour and that no one went up on a ladder to inspect the chimney for any issues. For 30 years, someone always went up on a ladder to at least do a visual inspection. I'm not convinced the proper service was completed. I was also surprised they didn't clean the glass on the wood stove door, something that always gets done. When it came time to pay, the price was $300 plus tax and not the $250 as advertised on the web site. Like I said, nice people but I'll be using someone else next time.

I used them twice between my old home that needed a full chimney sweep and my new home which…read morerequired an inspection. For my new home they did the inspection and noted that the chimney was clean and didn't want to charge us for a sweep. Good business. Recommend them, fair prices.

Friendly, courteous, on time, efficient and professional. I would use Then again and recommend…read more them. I hired them to finish the masonry work around the newly installed basement windows. They did a great job. Their price was good

I wish I could leave a better review. We had a totally different company quote us for work on our…read morechimney and we were going to go with them, but they weren't responding to us. We needed the work done before the winter. The chimney needed to be rebuilt with flashing, a cap, birdcage, etc from the roof up and we also needed flashing put in. George came over and gave us a quote for half of the work we needed done, saying the rest wasn't necessary and they could do it that same week. I wasn't totally sure bc I am a new homeowner, but he claimed he'd been "doing this for 30 years and knew what he was doing" so who was I to say otherwise. The day came and they did all the work like they said. From looking at it from the ground, it looked nice. We were happy... until we tried to turn on the heat. Thinking our chimney was all good based on what George said, we were shocked when we hired an HVAC guy only for him to tell us our furnace was fine, but our chimney was full of debris and unsafe to use. He pulled out the pipe for us, so I went ahead and cleaned it out myself. The debris was over 8ft high and had broken bricks, not just soot and dust. I called and texted George to come finish the job, but he never responded. Thankfully, our heat worked after I cleaned it out, but we were nervous about the state of the chimney. Finally, the original chimney guys (from the other company) were able to come over and put in a liner, new pipes, etc. They said the job that Bill Miles Masonry did was messy. Even my former landlord said they have a bad reputation when I talked to him about it. The chimney specialists who finished the work said that we likely had carbon monoxide leaking through the chimney into the house based on how bad it was. I wish we had gone with them for the entire project because we ended up losing approximately $1200 by having Bill Miles Masonry come to not do the full amount of work we needed. I wouldn't recommend them to anyone. 2 stars because they did fix the top of the chimney, at the very least.

Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

March 5th 2025 they came and did $5800.76 of what they claimed was repairs to bring our chimney up…read moreto code since the inspection did not pass. May 22nd 2026 we had a home inspector come and do a detailed inspection for an unrelated circumstance and at that time we weren't aware of any issues. Once we received the official report and photos from the home inspection, it seemed familiar to me. So I pulled the chimney inspection and looked at them side by side. It was alarmingly clear that the home inspectors STRONG suggestion to obtain necessary repairs from a licensed contractor for EXACTLY what this company claimed to have already repaired months prior. Ultimately, no repairs were ever done and both inspection photos looked exactly the same which would indicate that this company allowed our chimney to remain out of code, an active safety and fire hazard and we used this trusting that it was now in working order. I provided them with the documentation and request that they refund the work they never did. It's been over 2 weeks now and I still have yet to be acknowledged which I presumed is what they'd do since the alternative would be to take accountability and at the very least apologize for the unsafe conditions they put my family as risk for and rightfully return our $5800.76 back to us. I gave them the benefit of the doubt and have been instead given lack of professionalism.

I have been having issues with my dryer for sometime now could not get anyone who has the skill to…read morelook at my dryer, Did a Google search and found the Wilson site and made contact he was able the come the very night and diagnosed the problem and repair was made shortly thereafter.and the dryer is now working very well. THANKS

I called on a Saturday, non emergency expecting to leave a message. Kim answered and was eager to…read morehelp. She said "Brian" could be there Monday between 8:30 and 9. We got call from Kim who said "Brian" could be here at 8:15. Promptly and cheerfully he knocked at 8:15. He diagnosed and fixed the issue in short order. Their fee was extremely fair. I STRONGLY recommend Wilson Bros.

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.

We woke up to no hot water. Furnace was out and unable to restart. Called Family Danz. Receptionist…read morevery kind and professional. Took all information and told us a technition would be out that day. Only approximately 1 and 1/2 hours later the technician was at our house. Diagnosed the problem got the broken part replaced and was so professional. Answered all my husband's questions well. Great and prompt service. Excellent technician, great job! Love Family Danz ! Would highly recommend them ! Thank you for your highly trained staff! Exceptional service. Can't say enough about how pleased we are with there work !

When it came time to install central air conditioning in our home, we wanted to make sure we were…read moremaking the right long-term investment. We received an in-home quote from another company that initially seemed almost too good to be true. After doing additional research, we discovered the proposed system had been sized primarily for heating, meaning the cooling capacity would need to be throttled back, potentially leading to increased wear on the equipment over time. The quote also included older, discontinued clearance models that used refrigerant scheduled to be phased out in the near future. That experience made us appreciate the honesty and expertise of Family Danz even more. John R. visited our home, provided a realistic and transparent quote, thoroughly explained the advantages and disadvantages of each Bryant system option, and allowed us to make an informed decision without any sales pressure. As a retired military veteran, I also sincerely appreciated the additional savings they extended as a thank-you for my service. Once we committed to the installation, everything moved quickly. We were scheduled promptly, and before work began, John R. and Residential Installation Manager Josh G. conducted a final walkthrough to verify measurements, answer every question we had, and ensure all of our concerns were addressed. On installation day, Grady and Kayden arrived right on time, listened carefully to our requests, and immediately got to work. Although an unexpected scheduling delay with the electrician from Mackey Electrical meant power wouldn't be available until Wednesday, the installation team adapted their schedule and completed as much of the work as possible in advance. They even coordinated an earlier start on the second day to get ahead of the intense attic heat. Throughout the four-day installation, Josh stopped by regularly to inspect the progress, answer questions, and make sure the crew was working safely and staying hydrated. Every member of the Family Danz team demonstrated professionalism, outstanding communication, and genuine pride in their work. Any issues that arose during the installation were addressed quickly and communicated directly to management, giving us complete confidence that customer satisfaction was their highest priority. The quality of the workmanship and attention to detail exceeded our expectations, and the finished Bryant air conditioning system looks and performs beautifully. Based on this experience, we have decided to trust Family Danz with all of our future heating and cooling needs, including servicing our boiler and hydronic baseboard heating system. If you are like us, having a central air cooling system is a major home improvement to not only improve our quality of life but increase the home value. It also does not come without a significant price tag which is why the value and longevity of the system is important to us. We wholeheartedly recommend Family Danz to anyone looking for honest advice, skilled installation, and exceptional customer service. They truly earned our 5-star rating.

Fine customer service experience and excellent product. Found that required booking the home visit…read morewith Evan to confirm which style worked best for us and finalize the quote. Was a little challenging just because that visit requires a refundable deposit and I was trying to compare prices with competitors. But Evan was a great listener and suggested a different product than I initially thought I wanted, understanding the style and function goals I explained. I am so happy with the end result. The installation team were not vaccinated, but graciously put on masks after I asked, since we have unvaccinated kids in our house. Very positive experience overall.

Very expensive. Not super helpful in explaining what went wrong. They fix it. At a high price…read more Pleasant staff. All trying to sell.

They emailed with me quickly and easily and were very communicative and helpful with my requests!read more

They will not view the damages of the roof and under it, and will give you a quote to replace it he…read moreroof. They never even came to look at the property. They used satellite images to determine the repair and their assessment is that you need to replace it. Please check the reviews on Reddit for more honest reviews about this company. In addition their communication is slow, their phone is never answered and they don't call you back to discuss details or answer questions or explain anything. Edit after their response: While they say they came to the property, they never did. They gave us a quote from satellite photos and never even saw the rain damages which was the reason I reached out in the first place. When they said they couldn't reach the tenant, I immediately provided them with the photos and videos I had. The tenant also called them to follow up and was informed that nothing else was needed. Yet I had to email again days later to ask if the quote was ready. I emailed asking for someone to discuss / explain the quote to me and got a response asking for a time to call. I shared my availability and have not received any calls. I tried calling them yet there was no answer. Finally 2 weeks later we had to call another contractor come and take photos of all the rain damage and provide a proper quote. Then when I shared this review the owner immediately called me. I've attached the communication that started on the 8th of July. I would like them to provide me with the images and proof/report from the onside inspection they did. They are lying, as they never stepped foot on my property to see and assess the damages.