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    Matchless Stove & Chimney

    3.9 (10 reviews)
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    Services - Matchless Stove & Chimney

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    9 More Services

    Fire heating system installation

    Fire heating system repair

    Chimney installation

    Fireplace installation

    Fireplace insert installation

    Heating stove installation

    Chimney repair

    Fireplace repair

    Fireplace insert repair

    Matchless Stove & Chimney Photos

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    2 years ago

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    8 years ago

    Very knowledgeable, helpful and prompt. Workers went above and beyond to ensure my satisfaction. Would definitely recommend!

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    Chimney Heroes

    Chimney Heroes

    (24 reviews)

    Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

    My complaint is about an extra charge of $326.93 for a "Heroes Membership" that I had not asked…read morefor, agreed to, or was told I was being charged for and the mismanagement of this charge by the office staff and manager. The extra charge was in addition to their $340.00 chimney cleaning fee. When I called the office to inquire about the extra charge, I was told the person I needed to talk to was not there, and the chimney tech that serviced my chimney was on vacation. I tried to find contact information for the owner of the business, but was unable to find any, which was as concerning to me as being mistakenly charged over $300, and then having my bank account subsequently overdrawn due to their error. I tried to get to the bottom of how this could have had happened, but every answer I got from the office manager left me feeling more perplexed, bewildered and mistrusting in the company's financial practices. I was ultimately refunded my $326.93 but never offered any sort of written apology or incentive that would lead me to want to keep my business with Chimney Heroes. If they had simply given me a discount on next year's cleaning, and/or an offer to reimburse me for the overdrawn account, I would have felt compensated for the error and wanted to keep my business with them. But you don't just help yourself to a client's bank account after they've trusted you with it to take only what is owed. 3 years ago I spent over $10,000 having Chimney Heroes install a wood stove, and have been a loyal customer for years. During the increasingly frustrating call with the office manager, she told me to make a suggestion as to how they could make it right. I told her that this was why I wanted to talk directly with the owner, as the office manager seemed oblivious to the concept of offering compensation or incentive to keep my business and trust after such a significant error. She clearly wanted me ask for it instead of offering, which added insult to injury. She was condescending in tone and approach, and left me feeling enraged. I am retired and on a limited income and this whole experience has breached my faith and trust in Chimney Heroes, as well as my bank account, and my patience. After 20 minutes I was livid, and she was admonishing me for saying that "this much money is a big f***ing" deal, so I informed her that I was ending the call, and that they had my contact info if they want to make this right. I informed her that I was going to write a review that reflected this experience, and although she balked at this, she continued to be obstinate. A good office manager knows what to do in a situation like this. A good office manager doesn't "handle" a customer, they work with them. That is what I want the owner to know.

    Cr Gas Logs & Fireplaces - Enhancing Lifestyles Indoors & Out

    Cr Gas Logs & Fireplaces

    (4 reviews)

    I would highly recommend this business. Our house already had a gas fireplace when we purchased it…read morein 2020.The previous owner left the owners manual but we still didn't fully understand how to operate and maintain everything. The remote never worked consistently and the pilot light eventually stopped working as well. First my husband went to the showroom and the staff person was very accommodating and scheduled a service call. (We appreciated this approach, as opposed to trying to sell us a whole new unit, for thousands of dollars.) The technician came as scheduled. He was so knowledgeable and skilled that he was able to repair our unit, explain to us how to maintain it and give us general safety and operation tips within an hour. He was also polite and personable. We felt the charge was a good value and will schedule a return visit in two or three years.

    Can't say enough great things about the team at CR Gas Logs and Fireplaces! Starting with the…read morefolks in the showroom who went through my options to replace the gas logs I had installed by another local company 4 years ago. Two great installers for my new gas fireplace insert with blower. They were very professional and even left my house cleaner than when they arrived! Showed me how to use the thermostat remote and stayed around while the fireplace was running to be sure everything was working correctly. Only grabbed two names (Brian and Bill) so can't give a shout out to all four people - but thank you to ALL. This is another local company that is well worth checking out - prices were significantly better that other local competitors and the product I selected is top rated. So happy with all the decisions I made in this process.

    Northeastern Fireplace & Design

    Northeastern Fireplace & Design

    (13 reviews)

    $$

    We had been getting chimneys cleaned and other service from them for a long time, and they always…read morewere responsive and reliable. Most recently, a guy came with a drone and spent most of his time taking drone pictures of our chimney, and then gave us a real scare story about all the work we needed, at tens of thousands of dollars. We then went up onto the roof and took a close look. The flashing and caulking he said needed redoing was in perfect shape. The cement caps on the chimneys were solid and not crumbling as he claimed. The pointing was still solid after the most recent re-pointing. If he thought things were so bad from the drone pictures, he should have gone up on the roof himself to double check. The real problem though is that now we can't take his word for anything about the whole fireplace system, so we will need to go elsewhere in the future.

    I spent years researching inserts and grills, and spent time with Matchless Stove & Chimney, Best…read moreFire Hearth & Patio, and Northeastern Fireplace & Design. Here's what I found. The sales guy at Best Fire tried to rip me off to the tune of $1,500, so a decision was quickly made to never go there again, and it was narrowed down to Northeastern vs Matchless. I would compare it as Mercedes vs Subaru. If you have an extra couple thousand to burn, go with Matchless, you will not be disappointed. If you are cost conscious, go with Northeastern, you will not be disappointed. I ended up buying my grill from Matchless and both of my inserts from Northeastern.

    Matchless Stove & Chimney - fireplace - Updated May 2026

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