Made an appointment here because this is where my husband has been going for years and he seems to…read morebe happy here. Today I came in to have a check up as I have not had. My eyes looked down for years, and I tend to wear readers all of the time now. The place is very large. It is very up-to-date very clean and employees are professional. I do wish they told me I was going to have my eyes dilated as my eyes are very sensitive, but I do have sunglasses to drive home. The Doctor was also very friendly and is a wonderful communicator. He expanded things very well and gave clear instructions

The staff here are wonderful and knowledgeable. I have had a cornea transplant in each eye…read more(keratoconus) and been fitted for scleral lenses, and am seeing better than I have in years.

I am 65 years old and had cataract eye surgery performed by Dr…read more Yoon in both eyes. I cannot express how pleased that I had him do them. He is amazingly talented, professional and punctual!!! All of the staff at this facility are very friendly and helpful!! I now have perfect 20/20 vision in both eyes and don't require any glasses at all!!! TRUELY AWESOME, THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not very impressed with this practice, though I will say Dr Yoon did a good job on the laser…read moresurgery; the rest of the visits were very disappointing. Number one, the practice is not handicapped accessible and quite dangerous for seniors with mobility issues and others with disabilities. From the narrow parking lot to the very narrow and steep ramp leading to the front door and the heavy front doors, it's just plain dangerous for seniors to navigate. Their equipment is from the 1960s, and my mother was actually told, when she was asked to lay her head back she was told that the chair was broken and didn't have a head support, and yet Dr Yoon apparently drives a brand new Tesla.

Love this place because they treat you like family while keeping a very professional environment…read more If you think about it that's a pretty neat trick. Because of their eye professional Shelvy they have earned my business for life. Thank you again for your wonderful service ! I highly recommend All about eyes, Jon Paul Agustsson

Worst place I've ever had to deal with! 4 frames that kept breaking and I get blamed for breaking…read morethem! Forking over 1k worth of money to this place! Stay away and find a better place that's not overpriced and inconvenient. Then want to claim that my expensive overpriced lenses have to be replaced because there have been to many frame replacements! I'll never do business with this place ever again! Worst experience!

Dr yoon was so extremely rude to me I literally cried when I left. Horrible bedside manner. No…read morecompassion for his patients and very arrogant. Would never go there again.

Doctor may be very well versed in the surgery, but his bedside manner absolutely, is very poor. My…read morehusband had cataract removed in one eye and still needs the other eye done, but this Dr will not being doing it. This Dr continued with surgery while my husband was complaining of pain. He should have stopped surgery and numbed the eye more, instead of continuing while my husband was screaming in pain. Then this Dr had the nerve to accuse my husband of being " too sensitive" and to suck it up." In my opinion, I would not recommend this Dr for services.

For privacy reasons, I don't want to go into why I saw Dr. Pryor, but let me say he has surpassed…read moremy expectations. He and his staff are amazing, and I couldn't be more pleased with the results. It's been simply life changing -- I feel like myself again! I saw one reviewer who felt they received/encountered a lack of compassion/bedside manner; however, this has not been my experience at all. They've been kind, patient, and understanding (and I have a very low tolerance for pain, not to mention a lot of anxiety when it comes to needles and procedures). I know his office is busy, and as a result, things are run like a well oiled machine, but Dr. Pryor and his staff have always taken the time to listen to and address any and all concerns; even if I feel like I'm being a bit of a "worry wart". The morning of my procedure, I was having a considerable anxiety attack, but they couldn't have taken better care of me. Even if I were ever to have felt there wasn't enough "hand holding" (which has not been the case), Dr. Pryor's skill and the end result would have more than made up for it. Bottom line: I would recommend Dr. Pryor to any of my family and friends, and would go back to him without hesitation.

He destroyed my face. He gave me a necklift approximately five years ago. I had to have the same…read morenecklift completely redone by a different surgeon who did his best to fix it. I am still undergoing laser treatments to reduce bulging, lumps, and scar tissue from the ordeal. I have walked around with the shame of this procedure on my neck/face for years now. Other medical professionals in Rockford, including my GP and a RN, have shared that they have heard horror stories about him. Do not go to him. Also, he made me sign a contract as they were wheeling me into surgery. It said that I would never post any negative review anywhere about him. Since he is not longer practicing in Rockford, I now feel safe to speak out. The new doctors that have taken over at his clinic are both very good.

First time customer, a pleasant experience for my eye exam, friendly and knowledgeable staff. All…read moremy questions were answered thoroughly.

Extremely disappointed. After being a patient here for as long as I can remember, I will never…read morereturn to Primary Eye Care. I had become increasingly dissatisfied over the last few years but continued coming because this was the office I had always gone to. This experience was the final straw. I scheduled an appointment online on August 13th, largely because getting someone to answer the phone is nearly impossible. I received appointment reminders on August 14th and August 18th. On August 18th, the office also called me to confirm my appointment. I spoke directly with someone and confirmed it. On August 21st, I arrived 15 minutes early for my 3:00 PM appointment. At check-in, I was told they were running behind and it would be a while. I said, "Wonderful," and sat down. I wasn't upset about waiting--I expected it. Five minutes later, I was called back to the desk and told I DIDN'T HAVE AN APPOINTMENT because it had been canceled for failure to confirm. I explained that was impossible. I had received multiple reminders AND personally spoke with someone from their office to confirm it. Instead of acknowledging that something clearly went wrong on their end, I was told the phone conversation never happened. Then today, August 28th--SEVEN DAYS AFTER MY APPOINTMENT--I received a text from Primary Eye Care saying my August 21st appointment at 3:00 PM had been canceled. So which is it? I was turned away on August 21st because I supposedly didn't have an appointment because it had already been canceled. Yet seven days later, their own system sent me confirmation that the appointment existed and was just now being canceled. Afterward, I learned that they did essentially the same thing to my mom only a few weeks earlier. Mistakes happen. What is unacceptable is refusing to take accountability, wasting a patient's time, and telling them a phone conversation they personally had with your office never occurred. After being a longtime patient, Primary Eye Care has permanently lost my business and my family's business. Your patients' time matters. Your patients deserve to be listened to. And when your office makes a mistake, own it instead of making the patient feel like they're the problem. I strongly recommend others consider their options before choosing this office.

Sean is great at helping choose the perfect frame. I always get compliments on my glasses…read moreeverywhere I go. All of the staff are very helpful and knowledgeable. My husband and I have been coming here for many years. I would absolutely and have recommended family Optical to family and friends

the people at family optical in rockford are awesome. especially shawn. helped me pick out…read moreframes and when they came in adjusted them perfect. love this place. best optical care in rockford. would recommend family optical - rockford highly to friends and family.

I have been going here for years and have always had a great visit. The previous Doctor was…read moreprofessional and cared to meet his patients needs/concerns. Victoria and the other girls are very professional! My last appointment will be my last visit at the Machesany location. Dr. Siby Francis was RUDE and continued ignoring my concern. After repeating myself over & over again, he seemed to be unaware or didn't care that I was upset. After my frustration, I told him I was done and proceeded out the door. He didn't try to apologize nor stop me from being so upset/leaving to resolve the problem. My family and I will not go back as long as he's the Doctor!

Had a lens fall out of my glasses and stopped in to have it reinstalled. The manager, who was…read moreprofessional and courteous, took care of the problem...reinstalled the lens, cleaned my glasses and gave me a cleaning cloth. All this took less than 10 minutes. Additionally, the repair, lens cleaning and the cleaning cloth was NO CHARGE! Great customer service! Thank you!!

Amazing service. Dr. Shah was super knowledgeable and friendly. He fit me with great contacts. I…read moreregularly go to him with any issues.

My family and I have been going to Shah Vision for over 15 years (at prior location at the…read moreCherryvale Mall). i am not an easy contact lens fit, but Dr. Shah is always looking for new approaches and fits and makes adjustments if they don't work! My daughter has a difficult prescription and at times needed adjustments every 6 months. Dr Shah and his staff, especially Vie have always been a constant source of support. My family and I highly recommend Shah Vision for their eye care needs