Overcharged even with insurance copay for a regular visit .. staff on the front very unprofessional…read moreeven to ask questions ..with attitude .. won't recommend it especially if you have insurance go somewhere else ..

This clinic is a HOT MESS. The staff are unprofessional, they are reckless, and the office is…read moreUNSANITARY. Is there a way anyone can report this office to public health? The doctor literally had her food piled up on the patient's examination table. They tried measuring my height without taking my heeled booth off (despite the fact that I asked them multiple times). They make you stand and wait to see the doctor outside her office, hearing all the sensitive information about the patient ahead of you. I just cannot believe the amount of unprofessionalism and inappropriate conduct of a healthcare office that is not cited by public health. I feel really bad for anyone still receiving services here. How are they even open? How hasn't anybody filed a lawsuit against this private practice office?

All I can say is WOW!…read more In order to visit a family member at the hospital, I needed a negative Covid test. Thankfully, this CityMD location was in walking distance so I stopped in to see what the wait would be like. I was expecting it to be an hour plus considering the world we live in AND that it was a Saturday, but the entire process took less than 45 minutes! I walked in and used the self check-in kiosk and was called back for my test about 10-15 minutes later. I had my results printed for me about 30 minutes after that. I will also note that the office itself was SPOTLESS and the staff was friendly and caring. I've been to other local CityMD and ProHealth centers, but the staff at this location truly go above and beyond. Highly recommend!

I took my dad to the CityMD in Sunset Park because he isn't feeling well. He has a really bad…read morecough, congestion, and can barely talk. I made an appointment for 12:45, and although we were taken to a room right away, the experience went downhill from there. The doctor who saw my father seemed like he had no clue what he was doing. He told us my dad tested negative, then randomly asked if he wanted antibiotics--without explaining what they were for. I had to ask. He then said, "It could be an upper respiratory infection." Could be? I need a doctor to be sure, not guess. He didn't prescribe anything because my dad is on multiple medications. My dad told the doctor to call his nephrologist to see what he can prescribe him since he's on multiple medications. I called this morning only to find out they're not prescribing anything since it's viral--information that was never told to us yesterday. And being told to follow up with his nephrologist made no sense at all. That's a kidney doctor. What does that have to do with a respiratory illness? The supervisor at the desk was really nice and the only person who seemed to know what she was doing. But overall, they seriously need REAL doctors who are confident, clear, and knowledgeable. I would NEVER go back to another CityMD. I'd rather sit in the emergency room--at least I know I'll be seen by real doctors who know what they're doing.

The #1 Worst doctor's office in Sunset Park, Brooklyn. Make sure you plan ahead by making an…read moreappointment if your gonna see one of the doctor's there or your gonna have to wait a few hours or so like the other people at the clinic. Crazy right ? When I was young, I remember coming to see Dr. Robin Chan. Like by far one of the coolest doctors you'll ever meet. This doctor is very knowledgeable, knows what he's talking about and is willing to help you with your medical problems. Unfortunately waiting to see him can take like 4'+ hours depending on how many patient he has to see. Recently I made an appointment to see a doctor because I had a really bad cough which lasted almost 2 weeks. One of the craziest things was that when I asked one of the clinic assistant who picked up my call was that she couldn't answer a simple question. Since my cough was pretty bad I wanted to see any doctor there within the shortest wait time and I asker her: "which doctor that's in today has the shortest wait time", and she replied: "I don't know" in my mind I was like what the hell, I'm asking her a simple question and she couldn't even answer it, Smh lol. I was you know what, forget it, I'll go to this horrible clinic and get it over with. Eventually I only had to wait like 2-3 hours for the fastest doctor and met up with another cool doctor and his name was Dr. Zhang. So in conclusion don't come here unless you have to and make sure to schedule an appointment so that the nurses and and clinic assistants actually pay attention to your needs.

Im truly disappointed with this clinic. I came just to pick up my report and was made to wait over…read more30 minutes with no explanation. The lack of attention from the doctor was really frustrating and felt like a waste of my time.

Never seen the doctor so this review is strictly on their shaddy operation. I am looking for a new…read morePCP because of a change in insurance provider. For primary care practice there is a fixed amount of co-payment under my plan. But they want to charge $50 more because I have no depleted my deductible. That has nothing to do with a primary care office visit (that apply to every insurance plan with a fixed co-payment). The clinic is trying to rip people off. I would avoid this doctor office at all cost. 我从未见过这位医生，因此本评论仅针对该诊所的欺诈性经营行为。由于更换了保险公司，我正在寻找新的家庭医生。根据我的保险计划，初级保健服务有固定的自付额。但他们却想多收50美元，理由是我尚未用完免赔额。这与常规就诊毫无关系。这家诊所是在欺诈患者。我建议大家无论如何都要避开这家诊所

Dr.Lu is highly recommended. Dr Lu is detailed and dedicated to the well being of her Patients. A…read moretrue professional to her field. she listens intently and is focused on treatment. The office staff are courteous and friendly. You will not regret you visit to Dr. Lu office visit Signed Diane and Nelson

This is the WORST doctor. I have followed up and made 11 calls- they all go to a call centre and…read moreshe hasnt called back once. She doesnt have an app, there is no way to see reports and it's impossible to contact her if you're traveling. This is most definitely the worst clinic I have been to in my life and would highly NOT recommend it.

If I could give this -1000 I would!!! Not because of the Dr, but because of the 2 assistants Jazmin…read moreand Sandra. These are the most Incompetent and rude people on the face of this planet. My dad is 85 years old and these two idiots are always rude with him and don't take the time to explain things to him. They take advantage of him because he's old and doesn't speak English very well. I don't recommend EVER dealing with with this business. It's too bad because Dr Cardona is very caring and respectful, unlike the two nitwits working for her!

Worst experience ever. I wouldn't take a nyc rat to be treated over here! This place is filthy…read more They barely speak English. It's hot. No air condition. Ceilings are so low. Windows are closed. Did I mention filthy? Even though I saw all of this, I thought to myself, "this is who my sons regular doctor referred me to since he's on vacation." My sons regular doctor, great person, great doctor, clean place, and he's very reassuring. So why he referred me here? I don't know. Now I'm inside. Before seeing the doctor, of course the assistant is doing her thing. Vitals, history, etc. the way she took my sons temperature: she stuck the thermometer underneath his arm pit with his shirt on. Read 97.3. "Ok no fever" is what she says. She asks me how tall is he. I say 36inches. She says no that to big. After she checks for herself, behold, my son is 36 inches. She weighs him with his clothes on. She doesn't get a heart rate. She tries to get a history and doesn't even know what we are saying because she barely speaks English. Fine. I'm still saying my sons regular doctor sent me here for a reason. Alas! The doctor finally comes, doesn't do a full assessment, and misdiagnosis him. I tried asking her several questions regarding what she said was the problem. After her reply, she just asked her so called assistant to print out something to explain to me what she diagnosed my son with. At this point, I took my son and left. I than took my son right away to the pediatric urgent care in Atlantic avenue. Clean, bright, friendly. The assistant came in, took full set of vitals. And guess what?! My sons temperature was 100.3. The doctor came in, did a thorough assessment and diagnosed my son with something other than this woman said. Had I not come to this urgent care, I would of been giving my son the wrong medication.

Out of my 5 years of seeing different internist doctors on 8th ave, this is the most professional…read moreone. I walked into a clean, spacious and quiet waiting room on a Wednesday late afternoon around 4:30pm. Walked up to the receptionist, gave her my insurance card and filled out the paperwork. The doctor called me in 5 minutes and I got the flu shot. I did not have to deal with any MA (medical assistants), PA or nurse practitioners or any nonsense because the doctor himself actually sees you. The doctor was patient. professional and most importantly, speaks clear ENGLISH AND CHINESE. I was out of the office in 10 minutes. His office hours are a bit different than most offices because I believe that he's has another office in Bensonhurst where he's at on saturday and another day of the week. But he's here on Sunday, Monday, Wednesday, Thursday and Fridays. Plus he's a NYS licensed acupuncturist.

Pretty good doctor. Nothing fancy when it comes to his office but his care is excellent.read more