I've brought our company bus to Masters Transportation several times for service, and they've always done a great job. On our most recent visit, we were dealing with issues related to the alternator and the battery not holding a charge. Since we had the alternator replaced just under a year ago, it was still under warranty--but unfortunately, the warranty only covered parts, not labor. We paid the bill and drove the bus back to our studio, only to have the battery light come on again and signs of power loss.
I called them immediately to explain what was happening. They told me to keep an eye on it and to contact them if the issue persisted. Sure enough, the next day the bus wouldn't start at all. When I called again, I was reminded that if the alternator was indeed faulty, the part would be replaced under warranty, but labor would not be covered. Honestly, I was frustrated--paying labor again for something that should've worked the first time just didn't seem right.
To my surprise (and relief), they really listened to my concerns and went above and beyond to make it right. They towed the bus back to their service center, replaced the alternator, the battery, and several other components--all at no cost to us. That level of customer care is rare these days.
I absolutely appreciate when a company takes responsibility and goes the extra mile to make things right. Masters Transportation did exactly that. I picked up the bus today, and everything is running perfectly.
In a world where we often only hear about the bad experiences, I wanted to share a great one. Masters stood behind their work and truly made good on a tough situation. I'm very happy with the outcome and will definitely continue to bring our business to them. Highly recommend! read more
