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    Masters Pool Resurfacing

    4.0 (3 reviews)
    Open 7:00 am - 5:00 pm

    Services - Masters Pool Resurfacing

    Pool cleaning

    Pool draining

    Pool maintenance

    1 More Service

    Pool skimming

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    11 months ago

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    POOLfection USA

    POOLfection USA

    (2 reviews)

    Nick Fifield is amazingly professional and so, so knowledgable! He immediately figured out the…read moreproblem with my pool after I'd try resolving it on my own for months. He completely changed our pool, and now we LOVE swimming in it! I am never trying to take care of things on my own again. He's friendly and reasonably priced- I completely recommend POOLfection to take care of your pool for you!

    Long, sorry. But months of headaches with this frustrating company. Started service with them in…read moreSeptember. We have a salt water pool, and in the beginning, for the first month we were smelling strong chlorine odors coming from the pool. We had guests complaining that their eyes were burning, and we would get out of the pool smelling like chemicals for days. I complained to them, to where they gaslit me saying that they've never heard of such a thing and that they weren't putting chlorine into our pool. But we had several people on different occasions say that the water was irritating their skin and eyes. Long story short, two months later, the situation improved. Now since they started, they would come on Wednesdays. I've asked them since the beginning to change our service day because my husbands only day off from work is Wednesday and we would like to enjoy the pool without being bothered for cleaning. The receptionist kept telling me they would review the service route and let us know. This has been going on since September, where we have been putting the request in for a service change pretty much monthly, with no result. Now with summer coming up, I tell the receptionist, I need to change our service date or we can just cancel. She tells me once again, like every time I call, we will review and let you know. I told her no, I'm tired of hearing that. So then she tells me I can pay $35 a month extra for a specific service day. I don't want a specific day, I just don't want them here on Wednesdays. She tells me a supervisor will call me to discuss. Eventually, days later I get an email from Jason... not a phone call but fine. I respond promptly to his email, and then no response. So finally I call again and say I just want to cancel my service. Receptionist tells me she will put in my request to a manager. I am not asking for approval, I am canceling. A few days after I get an email saying my service has been cancelled. Finally. Now today I get another invoice from them, so I call again and the receptionist tells me it's for a specific service. Now I haven't looked at the portal to see if this service was done, but it wasn't shown in the email that I received. Once again she tells me someone will reach out to me. I am just so tired of this company. The receptionist doesn't take care of anything, the higher ups never call back. One of the employees broke my gate latch a couple of weeks ago, which I found out shortly after because I heard the gate slamming open and shut. I didn't complain about it because I just wanted to be done with this company, I wasn't even planning on writing a review until. But after my phone call with the receptionist again today, I've just had enough. I seriously regret hiring this company. nothing but headaches.

    Masters Pool Resurfacing - poolcleaners - Updated May 2026

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