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    Masters Gregory MD

    1.0 (1 review)

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    9 years ago

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    Brandywine Urology Consultants - Brandywine Urology Consultants

    Brandywine Urology Consultants

    1.4(5 reviews)
    0.0 mi

    Do not waste your time!!!! This practice has gone down hill and you will be frustrated as a…read morepatient. I have been trying to make an urgent appointment for 2 months and I have been hung up on, ignored and now day of appointment when I show up I'm told the dr isn't in and we have been trying to reach you which was a lie!!! I received multiple appointment confirmation emails and text messages and even requested to pay my copay, which I did, for an appointment they weren't keeping! Stay away from this practice!!!!

    My primary care doctor recommended I see a urologist and suggested Brandywine Urology Consultants…read more(BUC). I made an appointment and, as seems typical these days, had to wait for about one month before I could see a doctor. Prior to my appointment (a few days in advance) they sent me a link to complete a very lengthy medical history form (a good idea) which they said would be reviewed with the doctor on the day of my visit. On said day, I arrived about 20 minutes early, assuming I'd still have some paperwork to complete. I gave the receptionist my ID and insurance card, as requested and she scanned them both, then told me I don't have a referral from my primary care. I guess when they sent that long questionnaire, which also asked for insurance information, it didn't occur to them to confirm if I had a referral or to suggest that maybe I'll need one. OK. No problem. I immediately called my PCP and asked them to send a referral. My PCP called BUC (I was later told) and told them they're working on the referral and it would arrive in about 20 - 30 minutes. OK. I'm waiting. At the hour of the appointment time, the receptionist asked me "how sure are you that your doctor will send the referral?" She asked this as she suggested that I sign an "insurance waiver" and be seen by the doctor but I would get billed and would have to work out the payment with the insurance company later. WTF! You know I have insurance. You scanned my insurance card! You spoke to someone at my PCP's office. At about five minutes past the scheduled appointment time, she then asked me, "what do you want to do?" I said I'm not signing the insurance waiver so I guess I'll just go. And I left. I called my PCP's office and asked that they not send (or withdraw) the referral to BUC and asked about another practice that I could go to. They actually called another practice who said they could see me in relatively short order and they'd send the referral there. I look forward to hopefully a much better welcoming experience at the other practice. (And btw, the referral was indeed sent before my appointment, but it must have gone astray on BUC's end).

    Advanced Plastic Surgery Center

    Advanced Plastic Surgery Center

    3.0(2 reviews)
    0.2 mi

    Dr Chang and his office staff are wonderful. He is a gifted surgeon who managed a terrible facial…read moreinjury such that today there are barely visible remnants. I was so worried that the scars would disfigure for life. Nope! Dr. Chang made sure of that. He is the greatest. Recommend him 1000 percent.

    I know this review is long, but if you care about your face, please read all of it so you don't…read moresuffer the deformity I have as a result of the facelift I had by Dr. Chang. I chose Dr. Chang because I thought he showed genuine interest in improving my face and he seemed to really listen to my concerns. I couldn't have been more wrong. For two weeks after the surgery, the left side of my head was INTENSELY painful and continued to bleed. I had a friend take pictures, and TWO ENDS OF TWO OF THE STAPLES WERE ACTUALLY IN MY INCISION!! I actually cried out in pain when he removed them! I AM LEFT WITH ONE EAR THAT IS A HALF INCH LOWER THAN THE OTHER ONE AND NOW STICKS OUT , and MY LOBES ARE COMPLETELY DIFFERENT! They look like two different ears! It is VERY noticeable and now my glasses tilt! At first when I complained about my ears, he told me they were probably always like that and I just hadn't noticed! Believe me, I have scrutinized my face for OVER 50 YEARS! I know what my ears look like! Then he said he could fix them, so he knew there had been a mistake. At my visit last week when I cataloged all of the errors, he told me he would do nothing differently! He put my glasses on my face and ACTUALLYT PRESSED THE LEFT ARM DOWN ON MY HIGHER EAR TO MAKE THE GLASSES LINE UP (they didn't) to show me I was mistaken! I was stupefied! My eye doctor has never had to adjust the arms of my glasses to have them sit evenly on my face! My ears have always been even! I still have bags under my eyes, I still have loose skin under my chin, and one eye is still partially hooded. At the initial visit, he looked at the front of my head and asked me if I frequently wore my hair up, and I said yes. He then told me that he would shave my hair slightly behind the hairline above my ear to hide the scar. After the surgery when I saw that the incision had actually been placed in FRONT of my hairline, I expressed my distress; he then told me he was looking at the BACK of my head when he asked me that question. Who cares about the back of your head when you're wearing your hair up? Who would be looking there? After that, I stopped trusting him. At my last visit, I once more expressed my (now) outrage at the errors, he said he should've managed my expectations. I told him if he had told me at the beginning, at our first consult, that these errors were something I could expect from the surgery, I would've been out the door like a bat out of hell! I am so MISERABLE that I entrusted MY FACE to this doctor! I keep asking myself, Can this be fixed? Can some other plastic surgeon undo the damage caused by Dr. Chang? God, I hope so. Believe me, I pray every day that my face can be fixed. It's all I think about. I can't believe this happened. Please, women, don't be fooled by his "caring", "compassionate" demeanor. Take a lesson (a hard, unnecessary lesson) from me and save yourself the HEARTACHE of a damaged face.

    Masters Gregory MD - physicians - Updated May 2026

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