Therapy Undermined by Critical Lack of Communication and Patient Safety
While the therapies at Delaware NeuroRehab showed promise in improving my physical functionality, the clinic's rigid adherence to standardized protocols over patient safety made it unsafe for me.
During my occupational therapy sessions, the therapist pushed standard exercises (such as planks and crunches) that were highly dangerous for my severe, seven-inch abdominal hernias. Despite my clear and urgent warnings, my concerns were ignored. Furthermore, my trauma responses were mischaracterized in my medical records as mere "pain," the kind of critical documentation failure that contributed to the denial of my SSDI disability claim and caused immense personal distress.
When I attempted to address this clinical failure, the therapist excused her actions by stating she was simply following a standard protocol. When I met with the head nurse practitioner, she seemed confused by the term "hernia," incorrectly referring to a supposed herniated disc in my back, rather than the severe abdominal wall hernias I had clearly documented in my onboarding paperwork. The NP offered no accountability, simply noting the practice was not trauma-informed and suggesting I go elsewhere. It feels like nobody at this clinic actually read my intake forms or cared to listen, prioritizing rigid procedures over human attunement and patient-reported safety, leaving me feeling managed and dismissed rather than cared for.
I cannot recommend a practice that dangerously prioritizes standardized checklists over listening to its patients. read more
