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Masterpieces

5.0 (1 review)

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2 years ago

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Hobby Lobby

Hobby Lobby

3.1
(22 reviews)
3.2 mi

While I love Hobby Lobby & find myself there often for random supplies & decor... their customer…read moreservice is less than impressive. I have yet to go in & have someone working even half smile. While I am often greeted as we walk in, there is never enthusiasm or happiness behind the greeting, & they are never able to help me find items when I can't. I'll return because their prices are good & it's close by, just wish their customer service was better.

This was my first time at Hobby Lobby. My initial impression was overwhelming--the store feels…read morecramped with merchandise stacked too high, almost like a warehouse. When I entered, a group of workers shouted "Welcome in!" toward the entrance, though not to anyone in particular. I came to purchase two yards of fabric for a sewing project. No employee approached me to offer assistance. When I found the fabric section, there were no staff members around except for an elderly woman who was quite rude. She didn't smile, say good morning, or make small talk. When she finished cutting the fabric, she tossed it onto the table rather than handing it to me. She did the same with my receipt, simply tossing it toward the center of the table. These small interactions added up, making me feel unwelcome. I'm left wondering why I shouldn't just buy fabric at Walmart if the customer service and expertise are going to be the same. To make matters worse, the other customers seemed unfriendly as well. Overall, this was a very unpleasant experience.

Masterpieces - hobbyshops - Updated July 2026

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