I called several times letting them know that I wanted my fireplace fixed at their earliest availability. I left some very friendly voicemails throughout a week and even a text and no one has bothered to return my calls. They must not need anyone's business!!! Very Unprofessional! read more

Jim from Masterflame installed my gas insert and he has been the one I call for annual tune ups and service. One time a few years back I had problems connecting with Jim and I had another company come to do an annual tune up and replace a light- well, that didn't go well- that's the subject of another review-but it reinforced for me that Jim is 'the guy'. Jim is competent, absolutely knows my Mendota insert and knows how to expertly keep it in tip top order. Jim also installed my Navian tankless water heater some 11 years ago. I have referred several friends to Jim and he has installed and maintained their gas products too. He can be hard to find sometimes- not a big media presence but he is the best! read more

IF YOU WANT YOUR WORK PERMITTED, STAY AWAY. First of all, Jim was a nice guy and was pleasant when he was on the job. I don't often leave reviews and I like to give people the opportunity to make things right but Jim and Masterflame displayed gross negligence in the handling of our project and an utter disregard for us as customers by avoiding the permitting process. ---------- SUMMARY Jim and Masterflame decidedly chose not to permit our new gas line. After we asked him about it, he avoided us and lied to us for TWO MONTHS before finally taking care of it, during which time we could not move forward with our fire pit. There was a two-week stretch, in fact, where my Project Manager was concerned about Jim's safety because he was not answering any phone calls, voicemails, or text messages. When we got ahold of him (all seemingly well), Jim took zero responsibility and blamed the entire delay on someone else. When asked for some sort of financial relief he said he'd waive the charges for all the trips he had to make out to our place (trips he wouldn't have had to make if he did the work appropriately the first time). Jim and Masterflame never would have permitted the gas line if we didn't force the issue. ---------- FULL STORY Masterflame was a sub for a large landscaping project we did this summer and they ran a new gas line for us. THEY DID NOT PLAN TO PERMIT THE WORK. Jim dodged the question when asked if it was permitted before finally admitting that it wasn't - it was apparent that he still was planning to complete the work without ever contacting the City of Beaverton. Huge red flag for me; I have no idea how this isn't a standard practice. I don't think a gas line is something to mess around with. Around late-July he begrudgingly agreed to file for and get the work permitted. Great. For me, that would have solved the problem - admit a mistake, fix it, and we can all move on. August came, still no permit or schedule with City of Beaverton...3 straight Wednesday's I was told City of Beaverton would be there (I suppose that's what he was telling my Project Manager) but they never came. Finally, after I continued to bug my Project Manager since this was delaying our ability to complete our firepit, the City of Beaverton showed up on September 8 (the Tuesday after Labor Day). We were told City of Beaverton had been extremely backed up and that was the reason for the delay - a completely believable situation given COVID and current state of many businesses and organizations. I commented to the inspector about how busy he must be with the back-up at the City and he looked at me confused...they turned the permit around same-day (September 4) and came out for an inspection THE NEXT BUSINESS DAY. They aren't delayed due to COVID, especially for what he called a "simple inspection" like ours was. Jim flat out lied to us. It took him over two months to turn around a simple request to permit his work. Once he finally filed the permit, it took two business days to have everything complete and we could all move forward. Clearly gross negligence and a disregard for customers' safety and his CCB responsibilities. read more

Called Jim and finally got through to him after 6 attempts as his voicemail box is full (similar to comments left by others) I finally got through to him and he said he would call me right back. That was 2 weeks ago and he still hasn't called me back. He's been helpful in the past but not this time! read more

We had a dead fireplace. After 20 years, it just died, but after reading the reviews here, we decided to call Jim. He took everything out, cleaned the inside, replaced a thermocouple (?) found a mummified mouse from 10 or so ago, we'd made a mess of those fake logs, but Jim fixed them properly, and now the fireplace looks just like the real thing! Before you spend thousands, call Jim. We're glad we did! read more

Jim from Masterflame serviced our 20+ year old fireplace insert yesterday and brought it back to working order. He's very courteous, professional and neat. Our fireplace now works better than ever thanks to Jim. read more

I was hoping to make an appointment have my 2 gas fireplaces serviced, but when I called the business number, I got a recorder. Fine, I'll leave a message and someone will get back to me. But No! The voice mailbox was full and not accepting further messages. Disappointed, I turned to sending an email to the email suggested on the web page. That was a week ago. No response. Are they out of business? Time to go elsewhere. read more

We had Jim Hoffman from Masterflame Gas & Hearth out to our house today to install a new gas line so that we could have a gas stove. He came out very quickly after I called him and did the work on the same visit! He explained the process very well, gave us an honest and competitive quote before he did the work, was fast and efficient, and did an amazing job! He even hooked up a valve for us to run our bbq off of the same gas line. Fantastic service and quality work! read more

I had the pleasure of recently working with Masterflame having a gas line ran in my home. He came out several times, both times at the end of his already long workday to accommodate my needs. His prices blew everyone else out of the water. I would definitely use him again and recommend him to anyone. read more

As an Interior Designer (www.dibarker.com) my standards are extremely high and Jim has exceeded them on every project I have partnered with him on. I have entrusted him with work on our home and he is always prompt, professional and efficient. On two occasions during a recent build, our contractor used another Portland Heating and Cooling Services company. On both occasions we had to call Jim in to rescue us from their shoddy workmanship and incorrect installation of a gas line. More recently, he came in to repair a fireplace issue that the Heating and Cooling Services company had quoted us $800.00 to repair. They told us we needed a new gas valve which Jim found not to be the case. After repairing the issue and servicing another 2 of our fireplaces, Jim's bill came to $299.00. He also rearranged the logs so the fireplaces would work more effciently and he replaced embers and cleaned the glass fronts on all of them. Jim is an "old school" quality service provider and is at the top of his game when is comes to gas and hearth! After all ... when you are playing with fire so to speak ... YOU DESERVE THE VERY BEST! read more