Absolutely terrible. Scammers.
Hit a large sinkhole on center st which shot up my shock mount causing it to bank up against my seat belt (passenger rear). I had been here before for unrelated, less serious issue and it was an ok average experience. So I figured I'd go here again to get this fixed.
Took it in to get replaced, was told I needed to replace both sides with new parts because they were old (both the mount and the strut). Hesitant because it didn't seem overly necessary, but ok sure, cost over $700. I get my car back, right side seems ok, but now the same metal banging sound is on driver side rear.
Took it in again, got called back later saying they fixed the issue. Pick up car, not fixed.
Took it in again, told them they didn't fix the issue, showed them issues, they were confused, left overnight to 'be fixed', got called back next day saying they fixed it this time. Picked up car, not fix.
Took it in again, talked to manager, said they fix it. Pick it up following day, not fix.
Took it in AGAIN, talk to manager AGAIN, he said he'd do it himself and put in a whole new unit. Pick up car, NOT FIXED.
I have gone back 5 times total for the same issue, and the issue has not been fixed once.
Took it to somewhere else, they went to Mazda, got specs, took it all apart and found the issue.
Master Tune put in a washer, not the proper replacement part, a freaking washer; to add space to stop the banging for the passenger side. Driver side they did the same, but it obviously didn't hold at all which is why it kept banging (passenger was barely holding on).
Was overcharged for parts (some that CLEARLY wasn't the even supposed to be used for that purpose), and labour - that CLEARLY did not happen as NOTHING WAS FIXED.
NEVER AGAIN. This place is a joke and a scam. Manager, whom supposedly has been doing this for 30 years, is the ring master of all these clowns.
I would give this place zero stars if I could, but it doesn't give me the option.
If you like throwing away money or giving it to scam artists, go to this place! But if you want your car repaired in any way, take it somewhere else. read more