Saturday September 6th, 2005…read more
I was in a car accident, the car spun out and hit both wheels on a curb, my car needed two new front rims and parts associated with the wheels replaced. The car remains idoling, the engine and all parts of the car are fine except the wheels. I call a tow truck, Anytime Transport and Towing arrives. They take my car to my well known and trusted shop which is closed, and closed on Sunday. I'm stuck until Monday. But, the driver convinces me, "WE have a shop it's open right now, he's beyond trustworthy, he's my own stepfather. We can look at it today AND start work tomorrow." Please make note of that statement, it will be crucial. We'll start working on your car tomorrow. Great, we take the car 8 miles away to 995 Edwards rode and meet Jeff, the "trustworthy mechanic". He's cordial, looks at the car, assesses that it needs the rims and says he'll figure out the full damage under the car TOMORROW, but it looks like it needs parts that will cost about $150 and $150 in labor. He goes on to say that he can get the rims and wheels quite easily and inexpensively via junk yards because my wheel type is common. He then opines, wait a minute, in addition, my step son has a bunch of spare cars and tires at his place, I'm confident those will work as well. Jackpot! Sunday, I touch base late in the afternoon with Jeff. "How's it coming?" Jeff, "Well, I had stuff to do today, I'd have to get the parts tomorrow anyway, I'll get started tomorrow." Monday, he looks at the car. "Hey Jeff, well, what's the progress?" Jeff, "Ya, you need a number of parts for the undercarriage, but they have these kits I can order where it will all come together and save you money, I went to the junk yards today, no luck on your tires, but don't worry we'll get em'". I say, "well, that sounds expensive." He says, "Oh no no no, the kits is $250, but the labor cost stays the same!" Great! Tuesday, Jeff, "I ordered the kit, so look the actual cost needs to be $875, but great news! I can give you a break and only charge you $775, fantastic, right!" Me, "O.k., but you have the rims and wheels now and you're ready to go, right? Listen Jeff, I commute for work, I will literally lose my job without this car. I work Fridays through Mondays" Jeff, "Steven, I guarantee you it will be fully fixed and ready by Thursday." O.k., but seriously, it's a hard deadline for me, I can still tow it to my other shop, I've spoken with them and they can do it in two days." Jeff, "I give you my word of honor, I promise you 100%, it WILL be ready by Thursday, I would not lie to you." Me, "Fair enough". Wednesday, Me, "How are we looking, is it fixed yet?" Jeff, "well I'm still waiting on the parts." Me, "O.k., so did you get the rims so you'll be ready to go in the morning?" Jeff, "Nah, I got stuff I gotta do today." Great Thursday, the pivotal day, 3 p.m.. Me: "O.k. Jeff, what's the status, are we ready?" Jeff, "well, I'M F'ed". Friday, Me; "TEXT me when you have some progress to report, something, anything". Friday, he does not get the wheels, he does no work on the car, he does not text me. Saturday, his stepson texts me, "Hey buddy, we need to get some wheels for your truck!" I don't own a truck, it's a car. Jeff does not get the wheels, he does no work on the car, he does not text me. Sunday, he does not get the wheels, he does no work on the car, he does not text me. Monday, he does not get the wheels, he does no work on the car, he does not text me. Tuesday, he does not get the wheels, he does no work on the car, he does not text me. Day Eleven, Wednesday, "Hey, I got the parts and car. I don't think you appreciate everything that I'm doing for you." He literally texted me that. 2 p.m. Jeff, "I'm sure you'll be happy, the cars is fixed!" Me, "so I can come pick it up?" Jeff, "No, I still have to get the rims" Jeff, "I found some rims! I'm putting tires on them now, then I just have to put the wheels on the car and you're done, but your going to lose your sensors, I didn't get those." Me, "Great, so about 3 p.m.?" Jeff, "No, more like 6 p.m., I always like to give myself extra time just in case, I'll call you when it's ready." 4 p.m. No call 4:30 no call 5:30 no call. 5:45 p.m., I call him. Jeff, "Oh ya, it's ready, you can come pick it up anytime!" Status of car, the car looks absolutely filthy, no idea where he drove it or how after he got the wheels on. Said wheels are HUGE, much larger than the previous ones and don't match the back at all. One tire is about 90 percent bald, the other already has metal poking out of it. The car very clearly is not aligned, when I let go of the steering wheel it veers wildly to the right. It's hard to steer and the front end now shudders when I go over 40 mph. Far and away, the most incompetent, unprofessional, untrustworthy shop in the history of shops. After reading this, if you use this shop, I have no sympathy for you.
