Pictures say it all. BEWARE this company has a judgement against them for the poor work that was…read moredone on my kitchen floor as you can see in the pictures.

Came right out on a Sunday and tried to fix our plumbing issue. Gave us another number for…read moresomeone to help with well pump

I live in johnson city and they came from Virginia and still beat everyone's prices and done a…read morereally good job on my deck and pressure washing they was very polite and professional they showed up on time and worked really hard

Called these guys to come clean up my apartment a few days ago. They arrived ten minutes early, got…read moreto work right away and finished way quicker than I expected. I thought there was no way they did a good job, but I couldn't find a single thing they missed. They were polite and friendly and they charged me a very fair price. It's a Mom and Pops company, but it's who I'll be calling from now on.

We had Upon Grace finish our basement into full living space with a bathroom and HVAC. It was a…read morelarge project and Upon Grace did an incredible job! All their crew (shout out to Justin, Sam, Kenny, Delmus and Todd, etc) are absolute professionals who do impeccable work and communicate clearly at all times. The owners, Zac and Brittany are also fantastic. Again, communication was clear and all our dealings were completely transparent and fair. We'd choose them again for any future projects and they will certainly be our first call when we're looking for a contractor.

Installation was great, make sure on your estimate to get a line by line quote to understand what…read moreyou are paying for. We thought we were getting anderson windows after we asked WHT type windows we are getting before signing the contract because the quote had parts and labor lumped into one price. We went from anderson windows from Lowes to united windows from lowes(came in broke) to American Craftsman window (aka plygem) from home depot. Plygem has a BBB rating F and Forbes rates them a 3 out of 5. At any time we're we notified of the change untill I did some research on the installed windows and received a small credit on the difference. Out repair went on for 3 months and the communications with the office manager was really poor. On 3 occasions we phoned her for status reports on parts, appts etc and she was going to call someone and get a call back. Not once did we receive a call back. The only communication we had was on july 3rd to schedule insallation on july 6th. All customer service is done by email, i was contesting the invoice because of the window price difference ( anderson window to plygem windows) a phone call to discuss the issues would have been appreciated. This compan was $70 higher than window world but we like to use local companies when available so we paid the difference. 3 stars for the installers 0 stars for the owner and office mgr

Darrell did a great job removing some large furniture pieces as well as a lot of smaller items. He…read morewas on-time, professional and charged a fair price. Definitely would recommend him.

Quick, fair and convenient! Worked around schedule and made arrangements even when I wasn't home.read more

Dylan Grindstaff came out to do a preliminary tour of damage to the ducts due to an ongoing problem…read morewith mice/ rats...I was diligent and found a lot on my own but after exhausting my efforts...I now have to replace some of these ducts. He was so kind, thorough, caring, and I can't say enough great things! Price is sounding doable under the circumstances! Thank you...

I used stateline about a year ago. Did a great job reasonably priced. Well when we had the last…read morecold spell (not last week) I had one pipe crack call stateline charged me 425.00 for a small crack. I signed the pad because I could not trade it Long story short they sent me an invoice with all kinds of repairs on the inside that did not happen. If u do decide to use this company please read everything. I am 63 and my niece is in kidney failure.

This company is a shiny gem in Chilhowie Virginia. Though they were backlogged with work last week…read morebecause of sub zero temps, they sent someone out to get our 29 year old heat pump working well enough to keep us from freezing to death. We ordered another part we needed and Isaac came to our rescue and made us nearly new again. I can't say enough good things about this company. It's so hard to even get people to show up in this part of the world. I'm so grateful to these guys at Complete Comfort.

Charged me $100 to fix an air conditioning unit that does not exist. RIP off!…read more I had just purchased the home, so I did not realize it was not equipped with an air conditioning unit only a central heat unit. RIP off! Get some ethics! Definitely will not be picking this establishment to install the unit.

We contracted with them to move our offices to a new location. They never showed up. When we…read morecalled after waiting almost two hours we were told "none of my employees showed up today." We ended up having to contact other movers to come the next day. So instead of two days with our offices closed we had to have three and we wasted an entire day because we had already packed our phones, computers, files, etc. I know somethings are beyond the owners control, but someone could have called us at least to let us know what was going on.

They were fast, courteous, and driven to get everything done correctly. The cost was under my…read morebudget since I had just about everything already packed. Would recommend them again and again!