We just had some remodeling work done at our house. Jim did all of the plumbing that we needed done. Jim's work was OUTSTANDING! 5 STAR work. He explained everything that needed to be done. We had other contractors also doing work. He was able to coordinate his work with the other trades. He was able to coordinate our fixtures with a local supplier, even to the point of helping us with a device that was broken in shipment. If I ever have need for a plumber, I'm calling Master Plumbing and asking for Jim. I will wait a bit, if possible, so he can do the repair. I would and will recommend Jim to all of my friends and anyone who needs a plumber. read more

Thank you for helping me with our interior leak. Despite some logistical issues, it was taken care of as quick as possible.

So grateful for Master plumbing. My water softener sprung a leak on Christmas Day. The technician , Robert came out and found out what the problem was and fixed it. I didn't have to be without water!! So thankful that I could get a hold of someone and especially that someone could fix it. Very professional and knowledgeable. THANK YOU SO MUCH!! read more

I'm very disappointed in Master Rooter Plumbing. They patched me up and sent me on my way. One year later I called back because the water heater they repaired broke down AGAIN. Since the price was unreasonable and they informed me that my last repair was not guaranteed I decided to call a different company for help. This new company told me that my water heater is only 2 years old and that I may have a warrantee to pay for the tank and maybe even the labor. Master rooter could have saved me quite a bit of money last year. They seemed not to care enough to do it. Thank you but no thank you. I am now using a different technician. read more

I first called Perfect Plumbing and received a quote to have my side line snaked and cleaned out and they quoted nearly $400 just to have a side line cleaned. I dismissed the tech right away as I felt this was extremely high for the scenario I was in. I called Master Rooter and Helmut (my tech) came out same day within the hour. He explained my situation and had me back in business with an unclogged drain and half the price of Perfect Plumbing's quote. He also left me with some helpful tips on cleaning out my gutters! Helmut was great. Highly recommend Master Rooter. read more

Master Employees! Our HOA hired Master Plumbing to service our street storm drains on our private streets. Ben came out to give us a bid, followed up with multiple conversations through emails and phone calls. He was professional and made us feel we were his only customer ... and cared, which was important. Thank you, Ben. The service technician who came out to take the sample for the EPA was Jeremy. He spent extra time after taking the sample to explain in detail what our issue was, and why, and what we needed to resolve. He went the extra mile. He was professional, knowledgeable, and again, treated us as we were a valued customer. When they came back after their scheduled appointment to clean all our storm drains, Jeremy and Helmut were miracle men! Very hard workers, very detailed and cared about the integrity of the job, along with satisfying the customer. These two guys worked on our property like it was their own ... and, worked their tails off. Thanks to Jeremy and Helmut! They are truly the best in Boise. Helmut knows anything and everything about plumbing! Our property manager referred them to us, and they did not disappoint. Having twice watched our storm drains cleaned previously by another company, it was obviously from the start that Master Plumbing with their employees, Ben, Jeremy and Helmut did a far superior job than the company we used prior. I now know who to call for my personal plumbing problems. Thanks, Master Plumbing! read more

Choice warranty :terrible. Master rooter said water heater was not repairable and needed to be replaced. Choice said not covered, so after two days no hot water. If you have a Choice buy a warranty from another company. Do not make the mistake I did. read more

Do you think they ever came back to fix the problem they said they fixed, of course NOT. Save your money and don't waste your time with a company that only cares about money and not YOU read more

I would NOT recommend!! We asked them to come out and look at our garbage disposal. We asked if there was a quick fix and we we told no someone would have to come out. It ended up there is a reset button that fixed the problem. The technician was there less than 15 minutes and we were billed $154. I will not be using this service ever!!! read more

The absolute worst plumbers in the Treasure valley. They came out and did absolutely nothing and wanted to tack on a bunch of extras to the tune of over $800.00. It was quite clear the plumber just didn't want to do anything because the cleanout is in the cellar instead of being outside. They still want to charge me for a service call even though they did absolutely nothing. Roter Rooter came out and knocked it out in just a few minutes. Master Rooter is a pathetic and unethical company. Beware..call someone else!!!! read more

Christmas morning our crawl space flooded and we had no water. We called our home warranty, who called a different company (who will be receiving a review as well) and had them call us. The company said they couldn't come out that day, but to try again once the disaster folks cleaned the crawl space. We assumed the leak was down there, but we're not plumbers, so at this point nobody had trouble shot the issue. We decided to call another company, Master Rooter. The gal on the phone was pleasant and empathetic. She said there would be an additional fee for coming out on Christmas, but we figured that, and said that once we knew they could work downstairs, we'd call them. She reminded us that they work 24/7, so to call when we were ready. She called later that day as well, to check on us. How wonderful, she was. Unfortunately, it turned out that our home warranty did not work with them, so could not cover their work. (It turns out it wasn't anything the home warranty would cover anyhow, so we should have called them out). Day two and we finally got cleaned up enough for a plumber to come look. So the original guy comes out, and instead of working, or even attempting to look busy, he's leaning on the hood of his van, watching the disaster people work. After an hour or two, he turns the water on and asks the disaster folks to go in the crawl space to see if they see the leak. Really?! We could have had that part done while they were down there in the water the day before! After a few minutes, the plumber comes to the conclusion that the leak is somewhere in the front yard, off the water main line. He then says that his excavator is out of town and won't be back until Monday. At that point, they will TRY to get the water repaired. Again, really?!?! So they want us to go water-free for 5 days, in the winter, knowing it's supposed to be down to zero and risk freezing pipes? Monday comes around and we finally get in touch with this plumber, who says the excavator should be in town today and then he'll have to go find a back-hoe. Wow. An excavator who doesn't have the equipment to do the job? Ugggh. So we'd had enough. We call Master Rooter to try to schedule them to come out. This was late Monday. They said they'd be over Tuesday morning. Before I was home from work Monday, they had already sent people out to survey the problem and have the utility folks mark out the front lawn. Tuesday morning Master Rooter was out and within 2 hours our water was back up and running! Turns out the leak was nowhere close to where the first plumber assumed it was. And to top it off, Master Rooter charged us $400 less than we were quoted by the initial bums! From initial contact to the finalized repair, Master Rooter went above and beyond. I will recommend them to ANYONE who needs a plumber at a moment's notice. Thanks for all your hard work and for making my better half amazingly happy! read more

I realize it's easier to get reviews if someone is not happy with a service and I typically read the negative with that in mind. What surprises me about this company is how uneven the different levels of response have been to a request for a bid on work. The initial online inquiry was responded to promptly and an appointment was scheduled several days out to allow me to take time off work to meet with a plumber to discuss the job. On the morning of the appointment, a half hour after the missed meeting time, I got a call from customer service saying they were running late, but to expect them in ten to fifteen minutes. One hour after this call, still no plumber and I had had to cancel, as I had thought an initial meeting should take less time than an hour and a half. This is when two trucks roll up, but I had no time left to spend going over my work request. From this point, customer service asked if I would be alright with a manager reaching out to me to discuss what had occurred and I'd believed that the inquiry was sincere. Now 48 hours later, no contact back. This company has a serious customer service issue. They obviously have too much work and as for concern about a clients time and interest in resolving issues is nonexistent. Working in customer oriented businesses, a companies reputation is everything and Master Rooter has proven to be lacking that concern. read more

I have used Master Rooter for several years on multiple properties. Billing has always been a bit of an issue unless you are standing in front of the Tech who will take your card and bill you on the spot. Fired them today because of inept billing practices and less than perfect work practices. My wife and I had made two separate independent phone calls to clear the bills up in August and Master Rooter twice agreed that all the bills had been accounted for (and they would stop threatening to send to collections). Since August there have been no paper bills or phone messages sent. Due to previous billing issues at the rental properties I had asked that they call and send paper bill to my house if there was an issue. Verified these two facts today with them over the phone. Their notes say to call and send paper bills to home address. Last week we got a phone call stating that I would be sent to collections over a bill regarding the same bills cleared up twice in August. Somehow they missed the 3rd bill with two phone calls back in August and now they called to threaten collections. I paid the bill and I hope it for sure is the very last one! Danielle said it was. Its just too big of a risk for me to keep using them. If they have the right to send me to collections and risk dinging my credit, then they need to have the responsibility to bill appropriately. read more

Called today with a problem with the kitchen sink. I expected a hassle with it being the weekend, and I expected an up charge. Michael came out within a half hour of our call. He was very professional and quick. Diagnosed the problem, gave us the price for the whole fix, not just an hourly labor rate and a separate parts price. He fixed it quick, while explaining the whole process very patiently to my extremely curious 3year old. He was in and out in a hour, and we paid much less than we expected. Definitely recommend for any plumbing problems. read more

This was the most horrible experience I have ever had with a company. I was charged a ridiculous price for the plumber to tell me that my sump pump is on. I called them to come and look at the pump because it does not want to shut off. They showed up and told me the pump is on and then charged me. No inspection, no option to shut it off, just wanted the money. Do not use this company. read more

No hot water and a call into Master Rooter solved the issue super quick. Jim L. came to my home in about 5 minutes had fixed the problem and had so much knowledge about my tankless hot water heater. Thanks so much a job well done! read more

Best summed up with my note to the owner: Had scheduled your company to come and pump my septic as it has been some time since it was last pumped. Made the appointment for 2-4 thur Aug 7th to best work around my work schedule. A little after 12:30 I get called. Your guys were available and in the neighborhood. I had not planned on that early, so told the gal on the phone I would meet them there in roughly a half hour and they could get started in the mean time. Told her where the big hole next to the back of the drive was. Then I took off work earlier than planned to rush home and meet them. It would seem the three foot hole, barely a foot from the side of the drive was too obscured by the pallet I had placed over it so nobody would trip. Your guys were sitting in the truck parked by the curb (half blocking my large drive) when I arrived. I showed them where and they backed in to get started. This was between 1-1:30. Well, what I had dug up thinking it was the lid was the septic tank. What I had thought was the handle to the lid and centered my hole around was a loop near the corner of the tank itself. The actual lid was only partially uncovered. 8 inches of the 24 it was across. I took my shovel to the side of the hole to widen it and uncover the lid. Your guys packed up to go to another job down the road. (as I was digging) and told me that they could try back after. This is not yet 1:45. Still before my scheduled appointment. I finished digging, and in the meantime had a phone call to deal with, then proceeded to call the gal at the office. It's now about 2:15. I let her know the lid was fully exposed and your guys could return whenever they finished the other job and they became available. About 10 after 3 she calls me back to reschedule for the next day. Said the tech made arrangements with me to do it in the morning. While he had mentioned it as a possibility, that was not accurate. I informed her he was welcome to come back today, she said he had moved on to another job. I said after that would still be fine. But they could do it today. (this conversation was still in the middle of the time frame that had been scheduled early in the week) I, less than politely, told her that they were welcome today but that the next I would consider them trespassing. She said they would not trespass and promptly hung up. It was slightly unclear whether that meant they would return today or not at all. A voice mail left with another contact for us made it clear she was canceling the appointment all together. Between myself and the other contact there were nearly a dozen calls either from her or the guys in the field. For something arranged Tue. We scheduled for 2-4 thur because that was the time we could make work on this end. In one of them your guys' busy schedule was mentioned. Yet there was time to sit in the truck by the curb for easily 15-20 minutes because the large obvious hole a foot from the driveway was hard to see through the pallet with 6 inch gaps between the slats two people had told them where to find. and you where an hour and a half earlier than scheduled anyway. Your customers have schedules also. We have jobs. That's how we get the money to pay for things like pumping the septic tank. When we make an appointment we keep to it. Even with a two hour window your staff had me leaving work earlier than arranged, on a moments notice, and in the middle of the appointment time decided they couldn't get it done today and don't seem to get why I might have a problem with that. Yes, my hole was originally slightly off. But I grabbed a shovel and fixed that in less time than they didn't find the big hole next to the dive, and sat in the truck instead. And at that I was still ready at the beginning of that window of time we had set up days before. So I don't believe I was holding them up. Particularly since they chose to push me off to another day with nearly an hour in the appointment remaining and me being OK with them doing it even later in the day if that's what it took. End result, while I planned on missing a couple hours of work originally, I'm now out a half days wages and will have to make arrangements with one of the other dozen or so companies to pump my tank. One that can honor At Least the spirit of a schedule, and has employees that want the work. Not a single one of yours is welcome on this property after today. All this by the mid point of the scheduled time frame! Fortunately my tank is not presently backed up, but even if it was, I would deal with brown trout floating through the house until I found a company that gives a damn about the customer. Master Rooter will not get the work under any circumstances ever. So don't worry about apologies. But I think it's important you hear how your staff is representing you. Because I will share my experience with anyone that asks. read more

Advertises in local phone book with a local phone number and then doesn't tell you they are not local until the 500 price quote is given. The plumber himself was very nice and polite but the owner is being tricky with the advertising. read more

Poor follow-up customer service. I bought a water softener/hot water heater from them a year and a half ago. My water softener has not been regenerating so I called for a service appointment. That was 2 days ago and have yet to hear from the "water softener guy" to schedule a time to come out to look at my water softener. For the money I spent with them, I would think there would be better customer service! Won't be using them again for anything or will not recommend them. read more