All I have to say is wow. Jared is truly the man. Upon moving into the area, Jared spent time with…read moreme talking me through my pool equipment, problems I am experiencing, & Dos & Donts, all while not trying to sell me his company or his service. Needless to say - I'll be using J&J. VERY knowledgeable, kind and professional, and selfless. I wouldn't use any other pool service company - thank you Jared!!

Jared did an excellent job taking care of our pool. It was sparkling clean every day! No worries,…read moreno hassles. We are moving, and never hesitated one second to recommend J&J to the new owners. In fact, I have referred several people! Reliable and excellent service!

Aqua pool and patio saves my vacation with my four grandchildren!!!!…read moreI went to Aqua Pool and patio in Fort Walton Beach to get a new capacitor for my Hayward super pump motor. Hayward had listed them as one of the repair and parts stores. I walked in and was greeted by some of the nicest people I've ever met. They were also very helpful Jessica Kim Brett and Eric. Even though it was my first time in the store they made me feel like I've been a customer for many years. Eric the repair person even came up from the back and showed me how to install the capacitor correctly. I went home and I got the capacitor on but the motor still wasn't working I thought I could fix it myself so I took it all apart watching YouTube videos. Then I couldn't get it back together now granted the motor was old and I probably should've gotten a whole new motor to begin with. Turns out I broke off the long four bolts that hold the motor together. Eric gave me an A for effort. He put a new motor back on my pump and even refunded me for the capacitor I didn't need for less than I could've bought one on Amazon!! I installed it back on my pump but I still wasn't getting pressure. I called back up to Aqua pool and patio and they sent out a service tech named Curtis. In three minutes Curtis found I had an air leak and fixed it. No charge. My pump is now working beautifully I am so thrilled. I really want to thank Aqua pool and patio for their wonderful associates and for helping me. My son his wife and four grandchildren are coming from Minnesota to visit in August and we are going to have so much fun in my pool because Aqua pool and patio. Marge B. Destin Florida.

Higher quality finishing the job and when trying to get in touch no one answers the phoneread more

We have had Mike from Patriot pools and Spa in central Florida service our hot tub in the Villages…read moreFlorida. What a great job he does. We would highly recommend him to service any hot tub/pool..Great Service, prompt, on time.

Worst customer service ever!! Promised a new liner in 6-8 weeks. Paid $3500.00 on May 31st…read more Couldn't get them to come out for 6 weeks. Never returned a phone call and told us they would come and never showed or called for another 2 weeks. Finally came out again after 8 weeks. So much for the summer. Finally we r told 3 weeks more and we thought hurray we might make Labor Day. We called on Thursday only to b told they were unsure of measurements and it still wasn't ordered. They stated never should've taken your pool on. Think they could've mentioned that in March of this year when this unpleasant journey began?? 1. Rude people 2. Unprofessional 3. Never returned calls. 4. Never show up when promised. 5. Told 6-8 weeks and we're at 5 mos and still no liner!! Told us we couldn't get a refund because they had been out 5x (lie) and spent 15 hours measuring (lie) but they still hadn't actually ordered the liner. After an entire summer was wasted we did get our money back and would never recommend these people to anyone! *Save yourself the headache and choose someone else!!!

Outstanding! For six weeks I worked with my old pool store. My pool was green with algae and very…read morecloudy. Each week I took a sample to the store. The clerk would test it and cheerfully draw a happy face on my results. When I reminded him (weekly) that it was green and cloudy he would call a senior clerk who gave me something else to try, and assure me many people were having the same problem. I finally gave up. When I went to Pinch A Penny they listened, tested my water and said my phosphates were too high. They explained that algae ate phosphates so even killing some off they could quickly regenerate. They gave me a set of steps to remove phosphates, then kill algae, then clear the water. The change was quick. I now have a clean healthy pool. I now have a new pool store. They are extremely friendly, very knowledgeable and most of all solved my problem. Thank you!

Great customer service. I have a 6ish year old Dolphin Nautilus CC Plus pool cleaner. It's been…read moregreat but stopped working. Brought it in to PP. They ran diagnostics, bench tested and pool tested. Determined the unit needed a new motor unit - that they had in stock. Replaced the motor unit. I suspect they probably had several hours of labor diagnosing and repairing but they only charged me for the part. Yep, no labor charge! So for ~$300, I got my cleaner back in operation. A new one would have been $900+. Thank you Pinch a Penny! Great staff, great service, great help!

Eddie has been taking care of our pool for a while now and he is excellent. His communication is…read moretop notch. He doesn't do maintenance on pools, but knows when something needs attention and will communicate it to you immediately. Highly recommend him for your pool cleaning needs.

From the owner: We take pride in being a reliable and trustworthy business. We have been serving Okaloosa County…read moreand the surrounding area going on five years. We provide great service at a reasonable price.

Disappointed With How My Pool Service Ended…read more I hired this company in August 2026 and initially paid $500 to have my pool restored to swim-ready condition. Afterward, I agreed to weekly pool maintenance for $160 per month, including chemicals. The company serviced my pool during the first week of October. Unfortunately, following the hurricane, my pool accumulated leaves and debris, and I was informed there would be an additional $100 charge for cleanup. I understand that hurricanes create additional work and that businesses may need to charge for services outside their normal maintenance agreements. However, since we had already discussed closing my pool for the winter after October, I explained that I could not afford the additional charge. The owner offered to refund my entire October payment, which I appreciated. However, I still needed clarification about whether my pool would be cleaned and properly prepared for winter before service ended. Instead of receiving an answer to those questions, I received a response stating, "Unfortunately, I cannot continue the back-and-forth with AI messages." He then informed me that my October payment would be refunded and his company would no longer service my address. I found that response disappointing and dismissive. Whether I use AI to help communicate my concerns is irrelevant. I am still a customer asking reasonable questions about services and charges. My issue was never simply about paying an additional $100. It was about understanding what was included in my service, what would happen to my pool before winter, and receiving clear communication. I did not ask to discontinue my pool service. I only wanted clarification. I am sharing my experience because I believe good customer service includes professionalism, patience, and respectful communication, especially when unexpected circumstances arise. Unfortunately, what started as a positive experience ended with my service being terminated and my pool still needing attention. I encourage potential customers to ask detailed questions about hurricane cleanup charges, what monthly maintenance includes, and winter pool closing services before entering into an agreement.

From the owner: Being a small owner operated pool cleaning business allows for a much more in touch pool service…read more From start to finish we give expert service and professionalism,

Joshua is exceptional beyond words. I hired him to clean my son's pool and he has been wonderful to…read morework with. Pool has some issues and he worked through them as quickly as he could. He always communicated with me to keep me informed. Joshua fixed the issues and now the pool is on it's way to clean. Green to Clean. Very professional, very upfront about everything. He has the kind of customer service that is rare anymore. I highly recommend!!! I would give 10 stars if I could.

Irresponsible and Unreliable. I contacted Majestic through…read morethe website Thumbtack. I was given options for appointment times. I selected a day and time. That day came. No show. Waited...no show. Went online to Thumbtack and then emailed the company. I get a response "I'm not going to make it...the app wouldn't let me message you". Seriously? I could message him on it. Besides even if true, the very least he could do would be to apologize since HE agreed to the appointment time on Thumbtack. Utterly irresponsible!

It's been a year since our pool installation and I would like to give an update...we are still very…read moremuch pleased with the job Wayne and his company Medallion Pools did for us. Since then a handful of our neighbors have had pools installed by a well known pool company and we heard nothing but negative comments regarding the construction and the problems they had dealing with the contractor, all I can say we never shared any of those experiences with Medallion Pools. Highly recommended this company

We were looking for a pool company and my realtor recommended Wayne at Medallion pools. We met with…read moreWayne when we were visiting the home we were building and spoke over the phone many times. He was great to deal with and we ultimately went with another company just because they could not have us swimming until September ( It is May) but other than that we would have absolutely chosen Wayne. Great team at Medallion.

Outstanding help! For six weeks I went back to my usual pool store. My pool was full of algae and…read morecloudy. Every week the clerk at my old store tested the water and drew a "happy face" on my results. I would tell him it was green, show him a picture etc., he would call a senior clerk. She would give me something else to try and tell me lots of people had the same problem. Finally I went to Pinch a Penny. They tested the water, listened to my problem and said "your phosphates are too high." They explained that algae, so even if I killed it it quickly regenerated. The very helpful technician and her manager gave me a couple things to do. A couple days later my pool was clear. Friendly, extremely helpful and most importantly knowledgeable, I have a new pool store. Thank you!

Ordered our pool liner August 4, Liner wasn't installed until December 1, they told me it would be…read more2 more weeks every month I called to see when it would be installed. This morning I rushed home because they called to say they were coming by to get old liner and remalining payment...... it's been 4 hours and no one has showed up.

This was our first time building a pool and after reading many reviews and looking at a few…read moreoptions, we decided to go with Blue Haven Pools & Spas and could not be happier! From the beginning, Rick Cox, our designer, did an amazing job of drawing up our pool. There were logistical challenges based on the layout of our lot, and he did an amazing job of working around those issues and really getting us an end product we love! He was also very friendly and very informative about how the rest of the process would go. When it came time to deciding our pool finishes, Morgan Moore, was super helpful. We did not feel rushed our pressured, and appreciated her being thorough in explaining all the options and pricing. She was very knowledgeable and patient with us throughout the process. Sean Carter and Thomas Moore were our two superintendents, and they were both awesome! Sean was our main contact throughout the construction phase and did a great job of communicating dates and setting expectations for the various phases. To this day, Sean will still answer, or route me to the right person, to get any questions or concerns addressed. He made the construction phase feel like a breeze and was quick to tackle all items on our post-construction punch list (which wasn't many!). Also, Brazilian Brickpavers was contracted to do our decking and we could not be more happy or impressed. The crew's work ethic and attention to detail was amazing. We'd notice some small imperfections in tile work or with the pavers, and without even needing to tell them or ask, they fixed it on their own. The quality of work they do is probably unmatched and as a result, we've hired them to do more work for us soon! Taking on a large project like this can feel overwhelming and scary, but Blue Haven made it the process so smooth and relatively painless. We're looking forward to many of pool days with the family, and cannot thank Blue Haven enough for making our pool dream come true - THANK YOU!! Dig date - 1/4/2023 Fill date - 2/28 - 3/1/2023

Pool Companies in this area don't have the best reputations. I had my pool done by Blue Haven. The…read morefinal product came out nice, but not without a lot of headache, delay, denial, damage and additional expense. Hence the 2-star review. If you are willing to fight them tooth and nail to do the right thing, they sometimes do and sometimes don't. Their contract is completely one-sided and they lean on it heavily to avoid rectifying problems they themselves caused. If you are considering Blue Haven to build your pool, I am happy to look at your contract and negotiate maybe a better price, but certainly better protections of your investment over time. I will do this at no charge. Mike Scher 770-262-3009