All I have to say is wow. Jared is truly the man. Upon moving into the area, Jared spent time with…read moreme talking me through my pool equipment, problems I am experiencing, & Dos & Donts, all while not trying to sell me his company or his service. Needless to say - I'll be using J&J. VERY knowledgeable, kind and professional, and selfless. I wouldn't use any other pool service company - thank you Jared!!

Jared did an excellent job taking care of our pool. It was sparkling clean every day! No worries,…read moreno hassles. We are moving, and never hesitated one second to recommend J&J to the new owners. In fact, I have referred several people! Reliable and excellent service!

We are active duty military and trusted Aqua Pools to take care of our pool while stationed out of…read morestate. BIG MISTAKE. Service was cheap (by $20). Despite a revolving door or techs (one special tech was caught on security camera calling our equipment stupid and walking away) we had minor issues with their service. Minor until we started getting brown spots in the pool and my service tech told me I needed a bypass because the constant flow was causing copper spots. Tech said "definitely would be a good decision". Aqua Pools charged me $450 to install it. That didn't fix the issue. Still had spots and Aqua Pool said they can't do anything about it. Next, then the heater would not turn on/off with the control box. Aqua pool tech told me my heater was bad and he recommended it to be fixed for another $450 or so. The heater warranty crew (different company) then came out and said 1. The bypass being engaged will damage the heater and 2. The system had been put in a different mode - causing the on/off issue. Each warranty visit cost me $125. SIMILAR TO OTHER CUSTOMERS and REVIEWS ON HERE- CHECK THEM OUT. I called Aqua pool management (Vickie) and expressed my displeasure and lack of confidence in my service. I asked if they could credit me for the last $125 and try to stop this from continuing to repeat itself. She said she would get back to me. Then one week the tech is a no-show and said to contact management. When I called to see what was going on, she was short and rude, talked over me, and told me they were cancelling my service. She reminded me that I was displeased with what had happened and the solution was to part ways. She said she sent emails - three times - I guess not professional enough to call or take care of the customers or capable to work through conflict. They want to blame the customer. Same as other reviews. Should have seen the red flags. DO NOT RECOMMEND - cost me more money in the long run.

We had a problem with a leaky pool and Aqua Pool & Patio sent Billy over. Billy was prompt, polite…read moreand informative. He quickly assessed the issue and I highly recommend this pool service.

Worst customer service ever!! Promised a new liner in 6-8 weeks. Paid $3500.00 on May 31st…read more Couldn't get them to come out for 6 weeks. Never returned a phone call and told us they would come and never showed or called for another 2 weeks. Finally came out again after 8 weeks. So much for the summer. Finally we r told 3 weeks more and we thought hurray we might make Labor Day. We called on Thursday only to b told they were unsure of measurements and it still wasn't ordered. They stated never should've taken your pool on. Think they could've mentioned that in March of this year when this unpleasant journey began?? 1. Rude people 2. Unprofessional 3. Never returned calls. 4. Never show up when promised. 5. Told 6-8 weeks and we're at 5 mos and still no liner!! Told us we couldn't get a refund because they had been out 5x (lie) and spent 15 hours measuring (lie) but they still hadn't actually ordered the liner. After an entire summer was wasted we did get our money back and would never recommend these people to anyone! *Save yourself the headache and choose someone else!!!

Were very good at first but, after installing a pool pump they refused to stand behind their work…read morewhen I asked them to check to make sure it was working correctly. Called on and off for almost 3 months didn't call back. When they finally did they said there was nothing wrong even though pool was never clear after their installation. Said it was chemical problem even though I had the water tested and found all was correct.

Great customer service. I have a 6ish year old Dolphin Nautilus CC Plus pool cleaner. It's been…read moregreat but stopped working. Brought it in to PP. They ran diagnostics, bench tested and pool tested. Determined the unit needed a new motor unit - that they had in stock. Replaced the motor unit. I suspect they probably had several hours of labor diagnosing and repairing but they only charged me for the part. Yep, no labor charge! So for ~$300, I got my cleaner back in operation. A new one would have been $900+. Thank you Pinch a Penny! Great staff, great service, great help!

Had exactly the part I needed and at a great price. Service was exceptional as soon as I walked in…read morethe door the service person approached me, looked at what I needed, went to the back and quickly pulled out the part. I will return, thIS seems to be a really good resource for someone doing work to their own pool. Ample and free parking, quick and efficient check out.

Eddie has been taking care of our pool for a while now and he is excellent. His communication is…read moretop notch. He doesn't do maintenance on pools, but knows when something needs attention and will communicate it to you immediately. Highly recommend him for your pool cleaning needs.

From the owner: We take pride in being a reliable and trustworthy business. We have been serving Okaloosa County…read moreand the surrounding area going on five years. We provide great service at a reasonable price.

Joshua is exceptional beyond words. I hired him to clean my son's pool and he has been wonderful to…read morework with. Pool has some issues and he worked through them as quickly as he could. He always communicated with me to keep me informed. Joshua fixed the issues and now the pool is on it's way to clean. Green to Clean. Very professional, very upfront about everything. He has the kind of customer service that is rare anymore. I highly recommend!!! I would give 10 stars if I could.

Irresponsible and Unreliable. I contacted Majestic through…read morethe website Thumbtack. I was given options for appointment times. I selected a day and time. That day came. No show. Waited...no show. Went online to Thumbtack and then emailed the company. I get a response "I'm not going to make it...the app wouldn't let me message you". Seriously? I could message him on it. Besides even if true, the very least he could do would be to apologize since HE agreed to the appointment time on Thumbtack. Utterly irresponsible!

We were looking for a pool company and my realtor recommended Wayne at Medallion pools. We met with…read moreWayne when we were visiting the home we were building and spoke over the phone many times. He was great to deal with and we ultimately went with another company just because they could not have us swimming until September ( It is May) but other than that we would have absolutely chosen Wayne. Great team at Medallion.

From the owner: "Medallion Pools of Florida LIC CPC1460949 is a Quality Custom Pool Construction Company and pool…read morecontractor, specializing in custom swimming pool designs and ranked consistently Best Pool Builder. Our team is a group of expert pool installers, with more than 50 years of combined industry experience. As a professional pool builder, we offer simple to resort style living designs, pool liners , pool construction and pool demolition for concrete pools, as well as fiberglass and above ground pools. Our services also include an option to fill in pool, tear pool out, pool remodel, pool repair as well. We have a group of fantastic pool builders on all our new swimming pools beyond your expectations. We are also a pool removal contractor with top quality experience."

Outstanding help! For six weeks I went back to my usual pool store. My pool was full of algae and…read morecloudy. Every week the clerk at my old store tested the water and drew a "happy face" on my results. I would tell him it was green, show him a picture etc., he would call a senior clerk. She would give me something else to try and tell me lots of people had the same problem. Finally I went to Pinch a Penny. They tested the water, listened to my problem and said "your phosphates are too high." They explained that algae, so even if I killed it it quickly regenerated. The very helpful technician and her manager gave me a couple things to do. A couple days later my pool was clear. Friendly, extremely helpful and most importantly knowledgeable, I have a new pool store. Thank you!

Ordered our pool liner August 4, Liner wasn't installed until December 1, they told me it would be…read more2 more weeks every month I called to see when it would be installed. This morning I rushed home because they called to say they were coming by to get old liner and remalining payment...... it's been 4 hours and no one has showed up.

so recently, we decided to install a pool for our Christmas gift and it was the most beautiful pool…read moreI have ever imagined Derrick was an amazing help with telling us what to do how long it will be and everything to the point where we weren't confused about anything this pool looks amazing and the people that came to build it got it done very quickly and very efficiently. The service of his work was absolutely amazing. and I want to personally thank Derrick for keeping us in good hands.

CONSUMER ALERT - Our experience with Blue Haven Pools of the Gulf was an ABSOLUTE NIGHTMARE for our…read morefamily. Never again would I ever use this company, and under no circumstances would I recommend Blue Haven Pools to anyone looking to have a pool built. Our recent Blue Haven pool project has been one of the most stressful, frustrating, and disappointing experiences our family has ever dealt with. What should have been an exciting six figure backyard project turned into months of construction failures, poor oversight, surprise costs, repeated follow up, and constant homeowner intervention just to get basic work corrected. Before excavation, Blue Haven said the site looked fine. Then after digging started, they tried to add a surprise groundwater pump charge after financing was already in motion. That was the first warning sign. Project management was extremely poor. I rarely saw the project manager, and most days I was left trying to communicate with crews myself, sometimes using translation apps, about serious construction problems. The gunite phase left overspray on my pool house windows and siding. The fourth light conduit was packed with dirt and debris. The skimmer line was also full of rocks and construction debris, leaving little to no suction after the pool was filled. Then came the major failure. The plumbing was installed backwards. BACKWARDS! The main drain was blowing water upward, and the wall returns were pulling suction. This happened during the critical plaster curing period. For 18 days, the pool circulated incorrectly. Their mistake required draining water, tearing up brand new pavers, digging several feet down, and replumbing the system. The result is that my pool interior finish is now stained, rough, uneven, and pitted. The surface literally feels like sandpaper on your feet in areas. What should have been a smooth premium finish now looks and feels damaged from improper circulation and curing issues during the most critical startup period of the pool. During later corrective work, chunks of coping and brick fell into the curing plaster, and I had to get into the pool myself to remove debris. Interior tiles were chipped and ignored. They also failed to install the required overflow until I pushed the issue and contacted the county. Even after they installed it, it still has not functioned properly. The screen enclosure process was another breakdown. My specifications were not properly communicated to their subcontractor. The vendor had not measured, engineered, or pulled permits. I had to cancel that portion and hire another local company at additional cost. I was sold full app control, but after completion I was told more actuators were needed. The automation panel later developed unresolved problems, and when the Omni system went down, the heater I paid thousands for became unusable because it was tied into that system. For weeks now, I have also been attempting to work directly with the Vice President of Blue Haven Pools and his attorneys in good faith to properly resolve these issues. Instead of simply correcting the problems the right way, the process has turned into endless delays, drawn out negotiations, and wasted time over repairs that should have been handled professionally from the beginning without shortcuts. Now, months later, still no resolution. This project forced me to act as my own project manager, inspector, and escalation department. If you value your time, money, and sanity, look elsewhere. Blue Haven turned our dream pool into our family's worst construction nightmare.