Thes folks are great to deal with. We have done several projects with them and they do a great job…read moreat competitive prices. Andy and Emily are wonderful folks.

Very easy to work with, helpful, and professional. They were patient with my tile choice…read moredecision~~never pushy and the price was reasonable.

Pittsburgh Bathtub Refinishing did an excellent job refinishing my tub, adding a tub surround and…read morebuilding a wall so that I didn't have to use two shower curtains. The price was RIGHT! Much more affordable than Bath Fitters or West Shore. We are very pleased with the end result.

Don't call these idiots!! I agree with the one review on giving a half star for showing up, but…read morethey ruined my tub. I honestly don't know how these people are still in business. Mark didn't acid etch it. He rolled this coating on with a paint roller which left an orange peel finish which also was quite stark from the original color almost blinding and it had bubbles. They didn't charge me but also didn't take it off either. You can peel this off with your fingers because he also didn't put on a primer. Worst experience ever. What a complete waste of time and a ruined tub.

Have used them several times, both in Pittsburgh and in Florida, and always have been more than…read moresatisfied. Efficient, pleasant and they do good work. And the carpets dry so much faster than with other services.

Extremely pleased with this service. They showed up on time. The carpets turned out great and the…read moredry time was very fast. I highly recommend!

We were greeted as soon as we walked in by a friendly employee and also met by a friendly sales…read morepup. We were guided directly to the correct department and then met by a knowledgeable sales person. This made our tile shopping experience go smoothly. After choosing our selections we also met the owner who also gave us additional information for new cabinets for our bathroom remodel. Great experience from beginning to end. So much better shopping there than a big box store.

There is an extremely unfriendly and total bad vibes older male employee here who sits at the first…read moredesk on the right side right after you walk in. I had a question about a hardwood plank we needed to replace and he immediately acted like I was bothering him. Then when I explained the situation we were having, he put his own twist on it and basically said what I was saying couldn't happen. Very odd. Definitely the strangest and worst vibe interaction I've ever had. This man shouldn't be interacting with customers on any level. Avoid. You couldn't pay me to ever set foot in there again. Totally miserable.

I got my floor LPV kitchen floor several months ago. I just finished mopping it with my Wet Jet…read moreswifter (I use a special solution.) and I had to, again, leave a review. I absolutely love it. I am a researcher by nature and decided my best option would be LVP. I searched online and went to one other showroom and just didn't care for anything I saw. I went to Home Depot and Lowe's and nothing. I already have oak in the rest of my house and didn't want a wood look so that eliminated probably half the tile designs I looked at. I was becoming discouraged. At Virgin, the woman I worked with first brought out a brand new design they had just gotten in and it was love at first sight. my the color(s) was a pinkish, tannish color that looked like windblown sand. I think the name was Pink Onyx or something like that. All of people I worked with from the women in the showroom to through the installers could not have been nicer ... over the coming months! I fooled around with getting this floor for several months because I had two other projects that it only made sense to do first. Each time I went to Virgin, they never pressured me or had an attitude because I took so long before I made a commitment. I would like to call out all the various people and the parts they played but, honestly, each and everyone went above and beyond to make sure I was completely happy with the end result. This included having a new subfloor and leveling agent all the way to quarter round and even a little inventiveness where the quarter round couldn't be used but something was still needed to make the job look totally "finished". Thank you to all the special people I had the pleasure of working with.

The customer service provided by Mark, Eric, Tim, and Mike was wonderful. They made sure we were…read morehappy with every step of the installation process. Everything they promised was delivered. The quality of the flooring, the installation, the price, and the above-and-beyond service. I would highly recommend Virgin Carpets to any and everyone. They made sure that the baseboards were what we wanted, from the style and size to the stain which was made to match the floor. We could not be happier with everything.

We had problems from the beginning and this was an expensive five room and two hallway job. I…read morepicked out luxury vinyl flooring that I was assured would work in our home. A week before the job 75 cases of flooring were delivered to my home which had to acclimate. A field service man came out to spec the job and do moisture testing etc. He questioned with Rusmur if the floor would work as click and he was assured it could be clicked and glued. On the day of installation I was told by the installers that the click luxury vinyl flooring would not work and we had to pick other luxury vinyl flooring that was glue down only. This was after one room of carpet and padding was already removed and our house was in chaos from furniture moved into other rooms. I was originally told to expect three - four days for installation and management tells me on day 1 they had allotted 1 day for their efficient installers and that they had expected all items removed from the furniture in all the rooms. That couldn't happen! So Rusmur management found a similar product that matched in color to what I had selected and had a truck deliver the new flooring in the afternoon so the installers could continue prepping the floors they were working on. Was told it came from an air controlled warehouse and no need to acclimate. After the job was completed (day 4) the installers left and the truck finally came to pick up the incorrect 75 cases of flooring. Upon further inspection of the newly installed glued down flooring I noticed some of the tiles were not adhering to the floor and their was a noticeable dimple in one of the tiles right in the center of a hallway. During the installation the installers removed all of my quarter round molding along my baseboards to lay the flooring yet upon completion of the job I saw that they left areas of baseboard without laying quarter round i.e. in doorways and in front of forced air registers. I had my salesman come out to look at the issues and he took pictures and said someone would be calling in 2-3 days to schedule follow-up repair work. I gave them a full business week to contact me and no one has called. Rusmur is great at making a sale but they certainly fall short from verifying that the flooring selection will work, installation issues as described and poor follow-up after the fact. Quick to take your money though!

Great selection, personable salespeople! Costs reasonable - will report back when project dipread more

Our contractor took us here to pick flooring and we had a great experience working with Jason. They…read morehad lots to choose from and it was super helpful to see so many actually on their showroom floor. They helped us narrow it down and then allowed us to take as many samples as we needed home to see them in our space. The install went really smoothly too, the install team was professional and respectful of our home, they also did a great job installing the actual floor! We are super happy with our choice and our experience.

Jim T was my sales consultant he is very knowledgeable, highly attentive and I got to take floor…read moresamples home with me .. the prices are very comparable to the big box stores

Fair pricing, owner is creative and not wasteful with your money…read more Our bathroom toilet was installed poorly and with no seal, it leaked into our kitchen. The kitchen looks nice with how they expanded our work space but the cabinets they installed are junk particle board n with water prone areas, they have blistered, cracked, faded and drawers fell apart. Getting them to come back or help fix the cabinets has been unsuccessful after several calls and texts!

This post is for anyone that is looking for a contractor that they want to trust!…read more I think I figured it out. I want to tell you about our journey. So, just finishing up two bathrooms: our master bathroom and a second-floor hall bathroom, that share a wall. The hall bathroom is approximately 8x10 and the master bath is 10x10, 100-year-old Mt. Lebanon home. The Hall bath is original mud set. So, started the process two years ago and my wife and I struggled to find a contractor. Our primary goal was "peace of mind." We wanted to find someone that had vision, did quality work, and would give us options that would fit within a reasonable budget. And, honesty, after a while, all the contractors start to sound the same...."tell us what you want." And the prices were sometimes hard to fathom and while our initial goal was $60K for both bathrooms, we actually had bids in the $90-100K range. Crazy. After almost losing hope, I was introduced to Jeff through a friend that I could consider "exceptionally meticulous," lol, or picky! And the fact that this friend had nothing but positive things to say about Jeff meant a lot. Look at the pictures, they speak for themselves. What you need to know is that Jeff is onsite and a hands-on contractor. He also has a really great team. He is SUPER meticulous and thinks through obstacles as they arise. When you are opening 100-year-old walls, you sometimes come across surprises and obstacles. I was so impressed by Jeff's vision and how he would thing through these challenges. Further, he has a very strong "design" sense, as the project moved forward, he would bring up ideas to improve the beginning vision and they were always great. As an example, our walk-in closet shared a wall with our master bathroom and now we have a new second floor laundry room/walk in closet. It has changed our life! Jeff's estimate did not change aside from add-ons that made sense as the project progressed. His labor costs were mid-point to our bids and while we went over budget, it was our choice because of the materials we chose to use. And why am I posting all this, you might ask? I've been in sales my entire career, and it's my fundamental belief that when you identify true, trusted professionals, you help them. The last thing I will say about Jeff is that you can trust him. He cares about his reputation and wants to see his customers thrilled. He is responsible and will diligently work on your project until it is done. He gave us our "peace of mind." Please feel free to contact me at 412-849-5156 to discuss.

Yuri installed new vinyl flooring in our kitchen. He is a true professional. He was very detail…read moreoriented and precise throughout. He was also very efficient and finished everything in one day. I would highly recommend Yuri for your flooring needs. He is also very friendly and our whole family enjoyed meeting him and having him work in our home!

Yuri installed a floating cork floor in our kitchen. Beautiful work, fine craftsmanship, courteous,…read moreand responsive.

Great service, excellent workmanship ,fast friendly.I highly recommend them. Very prompt from…read moreestimate to scheduling to installation

From the owner: Offering Custom Flooring Service that you can't get from a Big Box store. Friendly, informative…read morestaff that is eager to assist you with your selection.