Final update: Thomas Ratz stole my money and walked away. Do not do business with him. There were over 10 violations in the limited amount of work he performed and I had to pay to remove the poor quality job he started. Update: It took a long time to start the project. Promised 3 weeks to completion - HA! Hoping to have a good quality completed project in the next few weeks. Will update with the finished product. Update: still in the waiting game. More excuses than work. Update. Still waiting. Lots of excuses. No response when he's not going to show up. Almost 12 weeks since we put the deposit down and very little work has been done. Be prepared for lots of no call/no shows. And another update: Still not done. 17 weeks of excuses. Tom Ratz who has been the front man for everything is suddenly distancing himself. They refuse to return my deposit when asked. read more

Master Craft Concrete - Sub par quality. - Masonry/Concrete Near Me - Aurora, Illinois

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I would not recommend using this contractor. Since entering into an agreement to have a patio done we've had multiple issues. Work was not started when promised, multiple no-shows on days work was to be done. Very concerned about quality of work completed. Issues with construction materials not matching what was written up in agreement. Also, gaps already appearing under concrete slab. Now we cannot get any response from contractor to fix issues. Also, unprofessional behavior when working. Received complaints from neighbors about behavior and language used while work was being done. This experience with Master Craft Concrete has been very upsetting and we are ultimately concerned we will be repairing/replacing this patio in the near future. read more

Master Craft Concrete - Masonry/Concrete Near Me - Aurora, Illinois

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I was searching for a company in the western burbs to repair a walkway. I called them and never received a return call. I moved on to another concrete company located in Frankfurt and they answered right away and came out the next day to quote the job even though I wasn't located close to them. Sorry Master Concrete, you could have had my business in repairing my sidewalk, redoing my driveway and fancifying my porch and front walk. Return calls. Terrible customer service! read more

Any review here that speaks well of this ridiculous excuse for a company is phony & likely posted by the con man Tom Ratz who runs it. We hired him on May 24 & as of July 24th he has shown up exactly twice, for a few hours (& w/ his hand out for more money each time). We are now out several thousand dollars & must hire someone else to actually put in the concrete. For the past several weeks we've been living with a gutted front walk, driveway, side walkway & huge back patio. I have 3 kids. It is difficult to have them jump down 3 feet when they come & go because we no longer have a stoop. We simply couldn't get him to show up & finish the job. He would TELL us he's coming "tomorrow" but then tomorrow would come & he doesn't show or even return our calls to find out why he's not here. AGAIN. This con man will tell you he has 9 kids, he will say 'God bless' to make you think he's an honest, God-fearing person & under-quote anyone else in order to get the job...he tells outrageous lies for why he doesn't show up and also to gain your trust & sympathy. DO NOT BELIEVE TOM RATZ. He's a thief & a liar. Good luck to any schmuck who is as foolish as we were. We are good, understanding people and bought excuse after excuse. But this guy is NOT honest. Read the other REAL reviews about what others have experienced with this guy. We are going to take legal action against him as well. I'm posting this for the purpose that no one else be put through what we've been put through. Master Craft Concrete is only ONE of many companies this man has invented in order to defraud the people of Illinois. We have filed a complaint with the states attorney, hired a private attorney, called the police for a no trespassing statute & put in an ADT system to record any activity on our property. This should NOT happen to anyone. He's been sued by the states attorney twice now (2010 & 2015 under a variety of other company names) on behalf of others who have been defrauded by Thomas Patrick Ratz. His correct business address is Beau RIDGE drive, not just beau drive as is listed on his website (another attempt to dissuade those of us who are litigating against him) I'll make it my life's work that he may not be allowed to do this to anyone else...read the ripoff reports on this guy...also, he is also a drug dealer in his past life...http://articles.chicagotribune.com/1993-04-01/news/9304010499_1_undercover-aurora-agents read more

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I signed a contract with Master Craft in the beginning of May. Before I signed the contract for a new patio, I did review of Google and Yelp for references. No bad reviews had been posted at that time, only good. His quote was in the ball park of a second quote. I signed with him as he had pictures of previous jobs with himself in the picture doing the actual work. Same as everyone else, excuse after excuse. The one time he did show up with rock and forms, he requested a second payment so he could pay his two guys. Thankfully I said no. I thought i was giving him every benefit of the doubt every time he gave me an excuse but after reading everyone's complaints, I made the decision. As of today I sent a text to Tom's cell phone number 630.689.6904 "Tom, your fired. I am contacting the state of Illinois attorney general to file a complaint. I'm also going to contact my personal lawyer to retrieve my deposit. I have already contact the police department and filed a no trespassing statute. Do not attempt to return or I will call the police. God Bless" I received the following from Tom with his poor text "I'm out n have been of town I'm sure if you contact the office they will schedual the pour day weather n heat last week or so is contributing factor I'm sure and that is evident in your contract n the majority of work has been completed there not a likely chance of receiving your deposit back n it will b y0u in breach of contract not the company." Funny thing was, when I gave Tom's name to the police officer, he knew right away who it was. According to the officer he has been doing scams for years. read more

We hired these professionals to remove and replace our driveway, walkway, and patio. The contractors are very courteous, timely, and professional. The quote we received was lower than anticipated, and the quality of work was excellent, and the job was completed a few days earlier than expected. We definitely will be using this company again in the future. read more

Horrific experience dealing with Tom!!! We signed a contract on May 1 for a new stamped patio/sidewalk putting down 50% deposit and the contract explicitly stated work would commence in 14-21 business days. Still has not been here at all and what's worse is he is IMPOSSIBLE to get a hold of and has openly been lying to me (I'll be there on Tuesday, i will call you right back etc...). At this point I will be pursuing legal action against Tom and Master Craft Concrete. I will update the review with any additional information as time progresses. DO NOT use these frauds. read more

This has been the WORST experience with a contractor I've ever had. I made the new home owner mistake of putting down a deposit. Tom made several excuses as to why they couldn't do the job. I had given him the benefit of the doubt during a rainy week, but then it was that the alternator on the truck broke and then the next day it was that they couldn't get concrete because the bigger companies got it and push the small companies around. One pathetic excuse after another. I called another reputable concrete company who informed me that everything he said was BS. You order concrete the night before and then pick it up that morning. He also informed me that I would need a permit for some of the work I'd be getting done .. something Tom failed to mention! Now I am in the process of trying to get my money back. I submitted a request to receive my money (per instructions on the contract) via certified mail and it just came back to me that the addressee did not exist. Now Tom won't answer my text or phone calls. Calling their "office" is useless because it is a voicemail that no one responds to. What I don't understand is why go through all the trouble of looking like a legit company if they are just going to be scammers? Why have a decent website? Why answer my phone calls initially and continue to tell me service would be done? None of it makes sense. The most irritating part, besides being out almost $2K is that Tom continually said "God Bless" when I first signed the contract and the times I called him afterward to see when they would actually show up. What kind of sick person makes such a point to act like a God-loving individual when they are clearly not? Very much regret my decision to call them. read more