We recently had two large wool carpets cleaned and treated for stains. Neither had been cleaned in the nineteen years we have owned them. Recent pet accidents prompted us to take them to Masters Cleaners. We were told not to expect miracles, but the carpets are like NEW! I forgot how soft they were to bare feet. They are stain-free and beautiful. Thank you, Peter and Sheila. read more

The team at Master Cleaners is fantastic. From customer service all through the rug cleaning process, this company has always done the best job with the most pleasant and accommodating service. I highly recommend them. My rugs have never looked better! read more

Absolutely the best area rug and carpet cleaners in the North Bay! As a manufacturer of luxurious hand made rugs and carpeting and an importer of museum quality area rugs I can quite knowledgably recommend Peter and Shiela with Master Cleaners. They epitomize a custom care, service oriented quality business ethic and a vast understanding of cleaning and protecting investments made in quality textiles. Masterful, polite, trust worthy, AND...competitive pricing. Laura W. Carousel Enterprise, Inc. read more

I was very disappointed with their customer service! I spoke with Sheila towards the end of Oct. and was told that they were very busy with their regular customers that had been affected by the fires. I told her I understand, and to please give me the next appointment. She gave me Dec11th. She then called me twice on Dec 7th but did not leave a message. When I called her back, she told me they were not coming on the 11th, that they had a big job and would try to fit me in some time after the 1st of the year!! With no apologies!!! Though I am very sympathetic to all affected by the fires, this is just bad business!!! Very unprofessional!! read more

Masters Cleanaers is outstanding in customer service and workmanship. They picked up my area rug and took it to their facilty to clean it. Wow! It looks new and feels new and plush. When they returned it today, they perfectly placed it by measuring the room. They returned all the furniture perfectly. They even asked if it was perfectly placed and if I had any questions. From Shiela in scheduling, the impecable cleaning process, and Peter and Preston's excellent customer service at delivery, it was an awesome expierence in being treated THE BEST in every way! I return to businesses when I get excellent service! This was the second time they cleaned rugs for me and they are the BEST anywhere!!! read more

I just needed a small rug runner cleaned. Thinking "this is small job they will get to it after the bigger jobs". But they treated it just as important as a larger job. Thanks!!! Peter Masi and Sheila are the best. They both will go out of there way to assist a customer. Their Customer Service is very personable. They are not just interested in your business they are interested in their customers. If you looking for a business you can trust and that will go out of there way to assist you... just give them a call they will prove me right! Keep Up the Good Work!!!! read more

I have worked with this particular Master Cleaners on 3 separate occasions. There is no one better! They cleaned my carpet before moving into our new house. Being highly allergic to the 3 indoors cats that lived there before, I was so impressed and thankful that I did not have ONE allergic reaction because they cleaned my carpets so well. I also used this company when cleaning our carpets and hardwood floors at work.Again, wonderful job, knowledgeable, punctual and very professional. My latest experience with Master Cleaners of Santa Rosa, was the cleaning of a large area rug and the spots some little dogs left me. The urine smell and spots are gone. I cannot praise this company and owners enough. They are quality all the way around. I highly highly recommend them for anything you need done. Rating: 5 read more

Our expensive, Persian carpets look brand new thanks to Master Cleaners. They cleaned three of our carpets, ranging in age from 15-20 yrs old. They were cleaned about 10 years ago by a company in Concord, CA which did a good job, however, this cleaning service was even better. The pick-up and delivery was like clockwork. by Regan, Josh and the rest of the team are great. You could not ask for a more professional service to trust with your prized carpet. Thank you Master Cleaners. read more

We recently had a white couch and oriental rug cleaned at Master Cleaners. The couch, which we hadn't cleaned for some time, had absorbed dust, etc. and we didn't think it could be cleaned to its original beautiful white. Well, Peter, the owner, assured us that he would do his best. The couch was cleaned and it looked as good as new. Seeing how well he knew his trade, we gave Peter two oriental rugs to clean. One had to have new fringes sewn on as well. Again, the rug was restored to its original beauty..........it looked like a new rug. We couldn't have been more pleased. Having had such a great experience with Master Cleaners we are taking one more rug for Peter and his crew to do their magic. We highly recommend them for their outstanding work and great customer service................Genie read more

I only take the time to write a YELP review when I feel a business is truly outstanding, or the service or product is exceptionally bad! Peter at Master Cleaners spoke knowledgeably, however he tried to convince me that my well-maintained house was actually super dirty, and needed all sorts of "deep cleaning". When he and his guy were finished with our routine carpet cleaning job, he presented me with the bill -- MY JAW DROPPED. He charged us $4800+ to clean upholstery on a new sofa, and do normal carpet cleaning for a small den, stairs with a short hallway, and three bedrooms with a normal carpet. This is not a big house. I had sisal-type rugs in the living room rug and dining room rug (not wall to wall - a bound carpet) and they were taken offsite to be cleaned. Not even a half day's work. This was all routine cleaning, I think we had one small stain spots in one room, and light dirt on all the carpets at best. Most of this stuff was receiving it's first cleaning. When I think back about it all now, half of what he told me was complete BS. He made a big deal of taking a 2 x 3 cheap doorway rug (sisal) offsite to be cleaned "FOR FREE" and so he could show his staff how to clean very dirty rug bindings. Oh brother, I could have bought a new one for $9. NET -- IT WAS HIGHWAY ROBBERY and I am still (this was two years ago) outraged by his actions and the prices they charged. He also told me about how they don't "advertise", but if you recommend other big clients, he gives a kickback directly to you, and people get big checks at year's end from him for recommending them. Who's ever heard of this -- like some insane, carpet cleaning ponzi scheme. I have never encountered anything like it, and combined with the completely ridiculous billing, I will never use this company or recommend them. I now use BOBCAT CLEANING for comparable, very professional cleaning of carpets and upholestery, and their quote for similar cleaning was less than ONE-QUARTER the price Master Cleaners in Santa Rosa charged. Recounting this makes me nauseaus! read more

My husband just received two calls in a row from a number he didn't recognize. No voicemail left. He called back and discovered it was the woman who had booked our appointment for the 11th. We've waited several months for this. In a very nonchalant way, she cancelled our appointment explaining that a bigger project out of town needed their services due to the fires. We are Santa Rosa residents and have compassion for anyone effected by the fires, as we were, too! This is not the aggravating part. What is aggravating is being met with a tone like the boss from The Office, saying, "yeahhhhh, we're just not going to be able to keep your appointment." No apologies. Just that. Very disappointing customer service. read more

We got a quote from them over the phone and the in person quote was almost double and they counted the fringe on the rugs, we decided to go ahead with it since they had already loaded them into the case, then they forgot one the rugs and tried to tell me I only had three rugs when they delivered them back. Two of them did not look very clean. read more

Mea Culpa to Peter from Master Cleaners! When he says he does not have unhappy customers he REALLY MEANS IT! In my 10/27 review I complained about the price and quality of the cleaning of the slipcovers on my chair & ottoman. He came saw the residual stains and had his team clean it again. He asked me to let him know if I was unhappy with the 2nd cleaning. Well, I wasn't thrilled but I decided since the slipcovers were 10 years old I would let it go and thought this was as good as it gets. So Then - I get another call - he was still concerned about the slipcover and this time said he would clean it himself - personally. He just returned the chair and ottoman (he wanted them to be sure the cleaning process did not shrink the slipcover) THEY LOOK BRAND NEW!!! I AM BEYOND THRILLED!!! WHEN PETER SAYS HE WANTS HIS CUSTOMERS HAPPY HE REALLY REALLY MEANS IT!!!!!!!! read more

Master Cleaners cleaned three area rugs for us. The rugs were returned on Friday. We are absolutely happy with the results. The rugs were not only cleaned but also the fringe was repaired. The rugs look like new. We have unsuccessfully had other companies clean the rugs over the years but they always came back with sand and other residue still embedded in the rugs. Master Cleaners cleaned the rugs so thoroughly that there was no residue. We highly recommend Master Cleaners. The owners, Peter and Sheila, and staff are very professional, knowledgeable, polite, respectful and very helpful. We will definitely have Master Cleaners clean our rugs in the future. Thank you Master Cleaners. read more

I have been using Master Cleaners for many years. I couldn't recommend them highly enough. Very friendly and knowledgeble. They performed wonders on a stained and scratched leather sofa. They have cleaned a high number of my Nepalese rugs .. I gave them a small Flokati rug to clean, then called them to say it wasn't worth cleaning and to cancel the item. When they brought back my other rugs, they delivered the flokati rug completely cleaned, free of charge! I trust them with high end rugs which are quite an investment. . can't get better service with any other cleaning company.. read more

The service and quality of the work that you get with Master Cleaners is top notch. I really appreciate their knowledge and feel confident that our rugs and carpets are being taken care of by professionals. read more

I took a carpet that my cat had urinated on to Coit. The carpet came back smelling exactly as it had before! I then decided to try Master Cleaners! Voila!!! The carpet is restored to its original condition. Peter, the owner, took a lot of time talking about my antique carpet and his plant is unique in it's expertise. Jacqueline Z. in Santa Rosa read more

Seriously, Master Cleaners deserves a "Woohoo! As good as it gets!" rating. Professional, thoughtful, and hugely knowledgeable about carpets AND chemistry. If you value your carpets and carpeting, you will entrust them to Peter and crew. read more

We have cats and have used Master Cleaners for years. They have cleaned our room-size Persian carpets, a sheepskin rug and most recently, our two year old custom-made sectional sofa that our cat urinated on. OMG! We thought we were going to have to replace the sofa, but Master Cleaners did an exceptional job. We are so pleased. Master Cleaners' crew is unfailingly polite, professional and helpful. They stand by their work and will keep at it until they get it right. We highly recommend Master Cleaners. read more

I just picked up my persian rugs and they look brand new!!!!! Great customer service!!! Thanks Sheila, Peter and Regan!!!! your the best....:) read more

I recently had three area rugs cleaned at Master Cleaners in Santa Rosa, and am very happy with the results...the rugs were thoroughly cleaned, and the repair to an edge of one of those rugs looks great. I will recommend them to my friends. read more

I purchased a used wool rug for my Living Room after a long search for the one I wanted. I took it to Master Cleaners here in Santa Rosa, and although it was in bad shape, they did a great job. I am very pleased with their work and customer service and highly recommend them! read more

Most professional carpet cleaners imaginable. Every detail is considered to clean, repair and protect the carpets. Pick up and delivery was exactly as promised, furniture removal and replacement exactly as promised. Peter takes pride in his work, super courteous and explained every step of the process. We sent five valuable area rugs that were ten years old and they were returned looking brand new. Could not be more satisfied. read more

We used Master Cleaners for our carpet cleaning and were ectastic with their service. During our initial call, we were given an appointment for two days later. Kyle came early and explained the service. He gave us a quote after doing some measurements, and asked if we wanted to proceed. The quote was very reasonable. He then spent several hours doing a very thorough job, and our carpet has never looked better! As luck would have it, the next day my husband was doing some touch up painting and he managed to knock half a can of latex paint onto our newly cleaned carpet in the master bedroom. We made an emergency call to Master Cleaners, and they were back at our place within 1 hour. Peter, the owner, even came out to inspect the damage too. They managed to get the carpet looking good as new! Now, two weeks later, we still can't tell that any paint was spilled. We will never trust anyone else with our carpets! read more

I have several large pure wool rugs from Morocco - between 35 - 50 years old, which I inherited from my parents and brought here from Europe a number of years ago. This was the second time Master Cleaners cleaned these rugs and I just got them back yesterday. I cannot express how happy I am with the job they did on these rugs! One of them had a pretty bad dog pee stain on it and they removed the stain completely. The rugs look brand new! I also cannot speak highly enough of their customer service. I had several interactions with Sheila and she was unbelievably friendly and accommodating with my schedule. Peter very kindly accommodated me with the pick up/delivery fee. Chris came by my house to pick up the rugs. He is very knowledgeable about the quality of the rugs and the cleaning process and potential repairs and he was very kind and put all the rugs back into the rooms they belong. I cannot recommend this company enough! Thank you. read more

I highly recommend Master Cleaners. They are a locally owned, family run business. I have used them in the past, and I've always appreciated the great customer service I receive from the owners and their staff. I recently called them because my son threw up on his brand-new bedroom carpet. I soon realized I needed professionals to deal with the problem. I was able to quickly get an appointment. I liked how the owners asked lots of questions to figure out how to best treat the problem. The two men who came were polite, knowledgeable, and on time. They worked carefully and efficiently. I really appreciated how they took great care to protect my walls and floor from their equipment. They checked in with me during the process and explained how they were treating the problem. I am happy to say that my son's carpet now looks and smells like new! It was also a major bonus that it dried within two hours so he was able to walk on it. Thank you Master Cleaners! read more