Today (12/04/2021) was my first excursion to Genesis Salon and Spa in Marion, IL. I drove about 30…read moreminutes from where I live to get to this location based on the positive reviews I read on the Vagaro app. I am always happy when the experiences of other customers encourage me to investigate a business for myself. This time it really paid off. From the moment I opened the door, it was evident that Genesis was much more than an average salon. The lobby is beautifully decorated and comfortable. I was greeted immediately by the person who was to perform my service (Obi is awesomeness personified), and led to another immaculately furnished and decorated area. I love that everywhere I went, I could see that the customer was kept in mind. There are comfortable places to lounge and it is obviously kept CLEAN! From the outside, you would think this salon and spa is your ordinary store front, however you would be mistaken. Genesis is huge on the inside. Before coming for my appointment, I researched my esthetician Obi through her customer reviews. I'm happy to report that She was exactly what all of her customers have said she is: PHENOMENAL! I appreciated her professionalism and warm personality. Even though this was my first direct experience with her waxing services, I felt completely comfortable with her. Most importantly, she made sure that I was 100% satisfied with my service before I left, and to me, that is a woman who knows the meaning of customer service. Obi was so awesome that my spa and pedicure appointments are booked with her for the next few months. Yep, Obi is the newest member of the Diva Squad! I'm so thankful to have found Obi and Genesis. Genesis Salon and Spa offers several services for men and women geared to pamper and care for the body, mind, and spirit. The best part for me is that this is a small, local, woman-owned business. Let's hear it for these Entrepreneur Divas! I highly recommend Genesis Salon and Spa in Marion, IL. When you go by, tell them that Kindra Speech sent ya.

I would not give this place any stars as far as hair…read moreservice I come form only high line salons and would and have paid top$ for my hair and some times if I can get in to my normal stylist or want to get a last minute service we will try out néw business not only is this place rude and very disrespectful and unknowledgeable on most hair services and when customers gives feed back they are so much on the defense I had a simple touch up and already explained the situation with my grays not taking which bye the way any hair stylist should already know what to use but it was clear they did. not so I told her what to do still didn't work I gave this place plenty of tries i was not asking for money back although the stylist was so rude and said since I didn't use vemo as I always pay cash and she received a huge tip she said I couldn't get anything back and I surely was not gonna have her redo it not only myself but I had plenty others try them out and none of them will be going back I would think from such a expensive place the owner would of touched base or honor her services so just shows the unprofessionals they are as I sat and listen to 3 stylist not only down grade other staff and the owner but talk how they did not want to give services to any large party's or certain individual this place has been reported to the BBB and yes most places that are any good will take you last minute not surely say nothing available for 3 weeks hang up on you don't answer phones list goes on save your $ go anywhere else

Not only a great massage therapy Deep tissue reflexiolog . with stress relief, but regular vistes…read more Give me more energy. Place was very clean. Young Chinese girl probably in her twenties or thirties. You exactly what I needed very professional. Startedrubbing my feet and I fell asleep. Will return. .

I was welcomed with a smile and very kind lady. I had a good massage. I will go back again.read more

I would advise you to avoid this place. I asked several times how much a visit would cost. Not once…read morewas a $125 New Patient fee mentioned. I suppose they took my wording quite literally. I asked how much a visit costs and they told me about $70 which is true. I failed to ask about any ancillary fees they would add. However, this is a perfect example of why the medical field is so messed up in this country. The clinic puts all of the onus on the customer to find out exactly what is charged, but even after I asked they still didn't tell me all of the fees. And some how I am still responsible for the bill. This is called swindling a customer and it should be illegal. To top it off I even wrote a respectful complaint on their Facebook page; my comment was deleted and now the public cannot add posts. So apparently they are embarrassed and they know they did wrong, but hey! Money, money, money!

I called on 7-20-17 at 3:50pm. I explained I had a "Today's Deal" for a $74 Hot Stone Massage. I…read moretold the lady that I received this (stated on the deal) on 2-10-17. This was one week to the day of my husbands death and the day of his funeral service. The "deal" was only good for 3 months from the date purchased and subsequently had expired. I asked if I could still use it. The lady replied no. I said can you make an exception due to the recent loss of my husband and I would bring in his death certificate to show I wasn't lying. A friend had purchased this for me and clearly after the loss of my husband I was not ready to go get a massage. The lady asked me if I called the day before. I replied no I have never called this place before. She said you didn't call yesterday about your dad passing. THIS WAS UNCALLED FOR. I had already stated I had never called before. Clearly stated that my HUSBAND had passed and I would bring his death certificate. Again I replied NO. Then the lady on the phone says the best they could do was I could come in for a half and hour massage (as opposed to the 1 hour on the certificate), when they are not busy. She made me an appointment. This made NO sense whatsoever. First she said no several times, as it was expired, then she offers to do half the massage. What kind of customer service is this when I offered to bring in my husbands DEATH CERTIFICATE. Shame on them!

I had my Eyebrows done yesterday at this place around noon, the lady was in a hurry to finish me…read moreup, when I got home and look at them I was in shock!!!! They look hideous!!!!its like I gave my 8 years old child wax to do my eyebrows!!!!! The lady didn't bother using the tweezers at all, all she used is wax!!! Never again.

From the owner: Full service salon with tanning beds. We are hair color & CND Gel/Shellac specialists. We have a…read morehighly trained massage therapist. Bronzing bulb tanning beds, $20 for 45 days unlimited tanning.

I was passing through and called to see if she had any openings for a massage. Easily scheduled a…read moremassage with just a ten-minute notice to the spa. Arrived and was immediately taken to a room. The masseuse was very professional, she worked out a lot of tension I had in my back. Very nice place, clean with no overwhelming scents or odors and I will call if I need their services again any time soon. Thank you for the excellent massage.

Racially profiled against. Lady took my temperature at the door after asking if I had an…read moreappointment and I advised her I just called. She proceeds and takes my temp and tells me no. I asked could I see the temp and she tells me no again. Disappointed I leave and try to schedule another appointment with another place. They said yes at first and while enroute to their office I get a text that says they can't service me. Upset and disappointed again I decide to go to Walgreens and check my temp. My temp is 97.7 the average body temp is 98.6. Just Sad. Guess I'll wait to get back home and get my massage.

I was in town briefly and called and got in right away. I appreciated it so much. My therapist was…read moreTYHISA and she was wonderful. My back was bothering me. I've been driving a lot and moving things around from place to place and she really, really relaxed the tissue and I felt so much better. I highly recommend getting a massage from her. She knows what she's doing.

Fabulous!! I use them consistently and there are multiple highly-skilled therapists. This is…read morehelpful, because it increases the probability that I will be able to schedule an appointment a the time that is most convenient for me. I credit them with keeping me going!!

Don't think I've been there OK this is what I don't like about yelp is I made a mistake press the…read morewrong thing meant to tell everybody I haven't been there and I can't write anything on a place that I haven't been to so I guess I'm gonna have to go there so I can write a review

Never again! Experts at being fake! Smile in your face and talk while doing your hair only to laugh…read moreand make fun of someone's appearance calling them an ugly behind their backs. But I heard you girls and that truly hurt my feelings and I won't be back so you don't have to see my ugly face again. Just don't let other women hear you make fun of them because it really kills confidence. My hair was ok but totally overpriced. I still gave you a $20 tip because I was taught better morals and how to treat people. God bless you and happy holidays. Elizabeth