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    Massageology

    5.0 (1 review)
    Closed 10:30 am - 7:00 pm

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    10 months ago

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    Genesis Salon and Spa

    Genesis Salon and Spa

    3.0(11 reviews)
    4.7 mi

    Today (12/04/2021) was my first excursion to Genesis Salon and Spa in Marion, IL. I drove about 30…read moreminutes from where I live to get to this location based on the positive reviews I read on the Vagaro app. I am always happy when the experiences of other customers encourage me to investigate a business for myself. This time it really paid off. From the moment I opened the door, it was evident that Genesis was much more than an average salon. The lobby is beautifully decorated and comfortable. I was greeted immediately by the person who was to perform my service (Obi is awesomeness personified), and led to another immaculately furnished and decorated area. I love that everywhere I went, I could see that the customer was kept in mind. There are comfortable places to lounge and it is obviously kept CLEAN! From the outside, you would think this salon and spa is your ordinary store front, however you would be mistaken. Genesis is huge on the inside. Before coming for my appointment, I researched my esthetician Obi through her customer reviews. I'm happy to report that She was exactly what all of her customers have said she is: PHENOMENAL! I appreciated her professionalism and warm personality. Even though this was my first direct experience with her waxing services, I felt completely comfortable with her. Most importantly, she made sure that I was 100% satisfied with my service before I left, and to me, that is a woman who knows the meaning of customer service. Obi was so awesome that my spa and pedicure appointments are booked with her for the next few months. Yep, Obi is the newest member of the Diva Squad! I'm so thankful to have found Obi and Genesis. Genesis Salon and Spa offers several services for men and women geared to pamper and care for the body, mind, and spirit. The best part for me is that this is a small, local, woman-owned business. Let's hear it for these Entrepreneur Divas! I highly recommend Genesis Salon and Spa in Marion, IL. When you go by, tell them that Kindra Speech sent ya.

    I would not give this place any stars as far as hair…read moreservice I come form only high line salons and would and have paid top$ for my hair and some times if I can get in to my normal stylist or want to get a last minute service we will try out néw business not only is this place rude and very disrespectful and unknowledgeable on most hair services and when customers gives feed back they are so much on the defense I had a simple touch up and already explained the situation with my grays not taking which bye the way any hair stylist should already know what to use but it was clear they did. not so I told her what to do still didn't work I gave this place plenty of tries i was not asking for money back although the stylist was so rude and said since I didn't use vemo as I always pay cash and she received a huge tip she said I couldn't get anything back and I surely was not gonna have her redo it not only myself but I had plenty others try them out and none of them will be going back I would think from such a expensive place the owner would of touched base or honor her services so just shows the unprofessionals they are as I sat and listen to 3 stylist not only down grade other staff and the owner but talk how they did not want to give services to any large party's or certain individual this place has been reported to the BBB and yes most places that are any good will take you last minute not surely say nothing available for 3 weeks hang up on you don't answer phones list goes on save your $ go anywhere else

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    Genesis Salon and Spa
    Genesis Salon and Spa
    Genesis Salon and Spa

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    Total Health Chiropractic & Acupuncture Clinic

    Total Health Chiropractic & Acupuncture Clinic

    1.0(3 reviews)
    0.4 mi

    I would advise you to avoid this place. I asked several times how much a visit would cost. Not once…read morewas a $125 New Patient fee mentioned. I suppose they took my wording quite literally. I asked how much a visit costs and they told me about $70 which is true. I failed to ask about any ancillary fees they would add. However, this is a perfect example of why the medical field is so messed up in this country. The clinic puts all of the onus on the customer to find out exactly what is charged, but even after I asked they still didn't tell me all of the fees. And some how I am still responsible for the bill. This is called swindling a customer and it should be illegal. To top it off I even wrote a respectful complaint on their Facebook page; my comment was deleted and now the public cannot add posts. So apparently they are embarrassed and they know they did wrong, but hey! Money, money, money!

    I called on 7-20-17 at 3:50pm. I explained I had a "Today's Deal" for a $74 Hot Stone Massage. I…read moretold the lady that I received this (stated on the deal) on 2-10-17. This was one week to the day of my husbands death and the day of his funeral service. The "deal" was only good for 3 months from the date purchased and subsequently had expired. I asked if I could still use it. The lady replied no. I said can you make an exception due to the recent loss of my husband and I would bring in his death certificate to show I wasn't lying. A friend had purchased this for me and clearly after the loss of my husband I was not ready to go get a massage. The lady asked me if I called the day before. I replied no I have never called this place before. She said you didn't call yesterday about your dad passing. THIS WAS UNCALLED FOR. I had already stated I had never called before. Clearly stated that my HUSBAND had passed and I would bring his death certificate. Again I replied NO. Then the lady on the phone says the best they could do was I could come in for a half and hour massage (as opposed to the 1 hour on the certificate), when they are not busy. She made me an appointment. This made NO sense whatsoever. First she said no several times, as it was expired, then she offers to do half the massage. What kind of customer service is this when I offered to bring in my husbands DEATH CERTIFICATE. Shame on them!

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    Total Health Chiropractic & Acupuncture Clinic
    Total Health Chiropractic & Acupuncture Clinic

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    Massageology - massage - Updated May 2026

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