Today (12/04/2021) was my first excursion to Genesis Salon and Spa in Marion, IL. I drove about 30 minutes from where I live to get to this location based on the positive reviews I read on the Vagaro app. I am always happy when the experiences of other customers encourage me to investigate a business for myself. This time it really paid off. From the moment I opened the door, it was evident that Genesis was much more than an average salon. The lobby is beautifully decorated and comfortable. I was greeted immediately by the person who was to perform my service (Obi is awesomeness personified), and led to another immaculately furnished and decorated area. I love that everywhere I went, I could see that the customer was kept in mind. There are comfortable places to lounge and it is obviously kept CLEAN! From the outside, you would think this salon and spa is your ordinary store front, however you would be mistaken. Genesis is huge on the inside. Before coming for my appointment, I researched my esthetician Obi through her customer reviews. I'm happy to report that She was exactly what all of her customers have said she is: PHENOMENAL! I appreciated her professionalism and warm personality. Even though this was my first direct experience with her waxing services, I felt completely comfortable with her. Most importantly, she made sure that I was 100% satisfied with my service before I left, and to me, that is a woman who knows the meaning of customer service. Obi was so awesome that my spa and pedicure appointments are booked with her for the next few months. Yep, Obi is the newest member of the Diva Squad! I'm so thankful to have found Obi and Genesis. Genesis Salon and Spa offers several services for men and women geared to pamper and care for the body, mind, and spirit. The best part for me is that this is a small, local, woman-owned business. Let's hear it for these Entrepreneur Divas! I highly recommend Genesis Salon and Spa in Marion, IL. When you go by, tell them that Kindra Speech sent ya. read more

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I would not give this place any stars as far as hair service I come form only high line salons and would and have paid top$ for my hair and some times if I can get in to my normal stylist or want to get a last minute service we will try out néw business not only is this place rude and very disrespectful and unknowledgeable on most hair services and when customers gives feed back they are so much on the defense I had a simple touch up and already explained the situation with my grays not taking which bye the way any hair stylist should already know what to use but it was clear they did. not so I told her what to do still didn't work I gave this place plenty of tries i was not asking for money back although the stylist was so rude and said since I didn't use vemo as I always pay cash and she received a huge tip she said I couldn't get anything back and I surely was not gonna have her redo it not only myself but I had plenty others try them out and none of them will be going back I would think from such a expensive place the owner would of touched base or honor her services so just shows the unprofessionals they are as I sat and listen to 3 stylist not only down grade other staff and the owner but talk how they did not want to give services to any large party's or certain individual this place has been reported to the BBB and yes most places that are any good will take you last minute not surely say nothing available for 3 weeks hang up on you don't answer phones list goes on save your $ go anywhere else read more

Moved to Marion from Texas. I booked a balayage over a month ago. I get a text from Lauren about 4 hrs before my appt canceling it. Her response was she couldn't get me in for several weeks but I could call the salon and try to get an appt with another stylist. Super frustrating..... read more

My husband went for a message that I bought him for his birthday. He said she rubbed her fake breasts all over him. My husband spends a lot of time in the gym. He expected her to ask him if he wanted a "happy ending!" read more

So I was referred to salon but not Lauren Echols. The day before my appointment Lauren text, not even a call to 'ask' me if I can change my appointment for tomorrow. I tell her I cannot bc that is the only free day I have all week as I'm on-call or working late every other day. She proceeds to tell me she can't keep the appointment due to childcare issues. So my question is why ask me if I can change the date and have me explain why I can't only to tell me you can't keep the appointment??? EXTREMELY poor initial impression. Never, ever will I bother making an appointment with Lauren Echols. Never. I can't imagine having a job where one can cancel with so little notice. I'll cut my own hair before I bother hitting up Lauren. read more

Nice place, new building, trendy design, friendly staff and easy parking. Lindsey Lyons has been cutting my hair for 17 years. I would never go anywhere else. I think she is the most talented stylist in Southern Illinois. read more

Today was my first experience with this spa. From the first phone call until the the time I left, I couldn't have been more pleased. I had the signature facial and microdermabrasion. It was one of the best spa treatments I have ever had. I would totally recommend Genesis. read more

I have come here 3 times to get waxed (by Luthy), the 1st 2 times were not amazing, but it was convenient and I wanted to give them a chance. The 3rd time though was absolutely horrible and I will NOT be returning. When I got there, she took me in late, and then when she finally started waxing, she was extremely aggressive, did not prep my skin whatsoever and I left with my skin extremely raw and quite a bit of leftover hair. I'm very disappointed and upset that I had to pay for such a terrible service. I want to note that the other staff I met are fine and that this is just my experience with Luthy. read more

This place from the time you walk in the door is just an amazing experience for a massage. You are greeted with smiles and start your relaxing even before you get to the massage room. Caseton is very through and gets the knots well. I thought it would be awkward with him being the first male I have went to, but he is very professional and makes you comfortable. I enjoy going here. read more

I booked three massages and a facial for a day out with my sister and mom. The waiting area is nice but there was no water why one waited. My therapist came and got me at 1:20 for my 1:15 appointment. I was supposed to get a 30 minute massage however she only gave me a 20 min by the time she started. The same thing happened to my mom. Neither one of the therapist made introductions or offered water after a deep tissue massage. My mom said the facial was great but the massage mediocre. Oh yeah and I had purchased a 70 facial gift card for my sister in law last Christmas. Unfortunately she received bad medical news on Christmas eve and was not able to use it. When I had called and asked if she would be able to get the facial anytime the desk person said yes and that they would have her in their records. When I brought it up this time the lady said they had no record of this purchase and unless my sister in law had brought the gift card with her (from California) she would not be able to get the facial. I wish they would keep better records of gift card purchases for instances like this. Hopefully my sister in law will remember to bring it the next visit to Illinois. read more

I'm traveling from out of town & needed a emergency eyelash fill in. Makayla was very responsive & able to lash me back to fabulous. Amazing experience read more