I just learned from a friend of mine that this business is openly criticizing me for a bad review that I provided for one of their therapists who provided a horrible massage. She apparently wasn't feeling well. She performed the massage with plastic gloves, and she had the sniffles and was wearing a pig ring in her nose. It was a very uncomfortable experience and not worth the money invested. Farmers have been using "pig rings" for years to keep pigs from digging under fences. Nothing derogatory just an observation of fact. The owner should have advised her to stay home until she was over her cold. They even provided my friend a photo of the review. The owner is attempting to embarrass me for writing an honest review. Shame on him. This is unscrupulous and extremely unprofessional. I would never refer this organization to anyone, and I will never visit again. read more

VERY SHADY BUSINESS Where to start. They are very pushy and get your credit card number and I just found out I was being charged for almost 1 year. Any company who will not refund you is dishonest and not worth doing business with. Clearly I didn't know I was being charged. I hear good things about Massage Envy read more

Well it's been a couple of years since I have been there, I just got my top done I didn't do a full body massage, it was nice.

STAY AWAY-FROM. Shady business practice! I had one massage and not happy with massage. The gentleman behind the desk said why don't you try another therapist. He was very pushy and I agreed to try one more time and purchased another massage. I just went to schedule and was told I am a member and have been paying $102.00 monthly they. They refuse to return my money. I am very disappointed with them. Something is just not right. Very pushy and untrustworthy. I feel as though it could be compared to a pyramid scheme. read more

The staff is friendly, the facility is clean and the massage is good but nothing knocked my socks off and the price was $120 for an hour which I thought was high for level of service. If you buy in to a membership, the price is $75 but there didn't seem to be a lot of foot traffic (I was the only client there on a Wed evening) and I'd be worried about their business stability and service consistency. I think I'll keep looking around.... read more

MassageLuXe - Waiting room - Massage Near Me - Willowbrook, Illinois

My massages are always nice but the new owner/management is terrible. Openly disrespectful to clients and rude to staff. I was there last week and last month and it gets worse every time. Even complained to my face about the price I pay! Never going back, would recommend never trying them! Very shady owner and business practices!! read more

I had a 9:00 am appointment this morning. I had never been there before, but they had a $59 first time client gift card. So, I bought the gift card and made the appointment. Yesterday, they called to confirm, and I said I would be there. I arrived at 8:45 am, as they requested. I went to the door and it was locked and it was dark inside. Then 2 more clients, and 2 massage therapists showed up. One of the therapist called the manager. Only the manager and the receptionist have a key. The manager called the receptionist, and she said she was not scheduled for today. The manager did not live in the area, and would be there in 30 minutes. Myself and one other client waited. One client left. The manager got there at 9:35 am. We went inside, and my massage therapist was not there. I told the manager this was no way to run a business and left. When I got home, I sent an email with my $59 gift certificate as an attachment. I asked for a refund. A few minutes ago a man who identified himself as Sonny, the owner called me. He apologized and offered me a free service. He said neither the receptionist nor the massage therapist were scheduled for today. I said I would not return and wanted a refund. He then got an attitude and told me that he took time away from his family on his weekend off to call me on his personal cell phone. He said most business wouldn't bother. It's his business, so the buck stops with him! I will see if I ever get my refund. read more

Litzy was wonderful with my facial. She chose a great treatment plan and my skin looks so much healthier. Sharon gave me a great deep tissue massage. Had some long standing shoulder tightness which is totally resolved. Thank you both, very much. Am going back again read more

I went in today for a facial, my esthetician was Litzy. Litzy was so sweet and relaxing with my facial. Due to my skin being on the dryer side she had me do a seaweed facial. The room itself was clean, smelled softly of essential oils, the lights were dim and the bed was heated and comfortable. The facial itself was so relaxing and I was actually able to let go of a lot of stress and anxiety I've been holding in my face and neck. My skin feels so clear and hydrated. Will definitely be incorporating these sessions into my monthly routine. read more

I've always had a good experience here. The staff is very nice, it's very clean and they explain the politics very well. read more

MassageLuXe - Customer lounge - Massage Near Me - Willowbrook, Illinois

Not at all happy with the customer service i have received. The monthly massage package I signed up for started to accumulate up to 6 hours in my account. Not able to come every month became challenging. When you go to book the 1 hours they charge you for another hour so it's impossible to use up all the hours. I cancelled my membership. read more

I booked a 90 minute massage and was given a little less than an hour massage. It took them almost a week to respond regarding this issue stating their system was down. Everything was handled unprofessionally. I had to call them for resolution instead of them calling me. The place seems like it wants to be nice but the way I was treated makes me not want to return or go to any location. read more

So far, so good with effective therapists & pain relief. Expensive. Therapeutic. Pick your masseuse carefully.

Worst experience ever! I wouldn't have this massage for free... Massage therapist hands were shaking all the time. Maybe she had bad day, maybe she has medical condition but when you go somewhere for massage you aspects to receive that... When I call to tell them and express my experience they were only sorry and they offer me "half" price massage for only 60$, and I bought my Groupon for 45$... I came here because my first time was great, but after this I would never return back. read more

If I could give this business a zero rating I would. I will be canceling my subscription! I booked a Swedish massage and upon arrival I knew this massage was not going to be good. I have had a few massages in the Naperville location that have been decent which is why I signed up for the subscription but the last couple massages in the Willowbrook location have been horrid. This willowbrook location needs to seriously vet who they hire as massage therapists. I do not recommend!!! Shady! Shady! Shady! Save yourself the headache! read more

I just got my first massage here and my expectations were far exceeded for the massage itself. The environment could use a little refresh. I feel like for the area it should reflect a more high end vibe, but for me, I'm not there to hangout I'm there to have a great massage so I don't feel like it was worth knocking a star. I had Daphne and she seriously was the best. I have never had a massage where someone is actually feeling my problem areas and able to work them seamlessly without me having to ask. They also have a hydro bed that you can use before your appointment that is beyond relaxing. It gets warm and is a gentle massage before going in for your service. Literally the only thing that did kindof bother me was the face portion of the massage bed. I'm not sure if I am just too small or the adjustment was off but it was super uncomfortable at times. Again, I didn't feel it was worth of knocking a star but felt like it may be beneficial to point it out. I did and up signing up for a membership. With how great the massage was, I feel like it will be a nice way to treat myself every month. Some reviews I read seemed like people who didn't do their research prior to going to the location or before signing up for their membership so I would take them lightly. If you're considering trying them out , do it and ask for Daphne! :) read more

Gifting a massage that you already paid for costs $20 and you can only gift one every six months...huh? This location has the same problem every other massage establishment has which is high turnover so you never know what kind of massage you are going to get. I joined because my first therapist was AMAZING. She quit a month later and my2nd therapist who had 4 years experience d@!n near killed me on the table despite my constant guidance. Seriously traumatized y'all, my body cringed at the thought of a massage for nearly 3 months. Everyone is nice but it's a crapshoot like everywhere else. You never know what you are going to get. read more

The WORST massage EVER!!!! I should've read the reviews first! I purchased the $99 gift certificate offer they had going on around Mother's Day. The offer included 90 minutes and 2 add ons. I selected aroma therapy and the foot scrub. This was my 1st time coming to this place. I get to my appointment 15 minutes early. The massage therapist comes to get me about 20 minutes after my appointment time. I don't even think the girl I had is a massage therapist. The entire massage she did on me was with her forearm. She was literally massaging my neck with her forearm instead of her hands. I kept asking her what she was doing because it was uncomfortable! She barely used any oil during the massage. Then she was telling me she previously worked at a chiropractor in Chinatown. She put the foot scrub on my feet without doing a massage and wrapped my foot in a warm towel for about 2 minutes. She takes the towel off, and proceeds to wipe my feet with her hands to get the foot scrub off then wipes her hands on her clothes!!! I look at her and asked her what are you doing??? Why don't you use a towel?? She responds "Oh that's a good idea." Like seriously I can't make this up! At that point she tells me she's done even though it wasn't a full 90 minutes! So I only had part of my neck and back done with foot scrub that was barely wiped off. I told her she can leave out so I can get dressed! I put my clothes on and left immediately! Worst service ever! I'll never go back here! read more

Had a great experience. Made a visit here for my birthday for a Swedish massage! And I must say, Jamie was amazing! He rubbed my body like he loved me from Head to toes. I wish it would have lasted more than 60 mins! Thanks massage luxe! read more

This 5 star rating is for the exceptional massage therapist Janelle (definitely think I'm spelling this wrong). She has such great service and is an awesome massage therapist. For as long as she works here, we will come to her. Not too fond of the management here though. read more

After being a "member" of MassageLuxe, Covid hit, and as a member of a most vulnerable population, I stayed away. However, MassageLuxe continued to withdraw monthly funds of about $60. I then put the account on hold (for $5 monthly) because if you cancel, you lose hours accumulated. I then moved to a location where the nearest Massage Luxe is 45 minutes away. So, I filed a complaint with the BBB and the MO Attorney General. I was told once you file a complaint against them, they cancel your account and you lose all your money. I'm in the hole for almost $1k with them, and they basically seem to act on revenge. They won't refund, no matter the circumstances. Bad Business read more

Scammers! Charged my credit card for gratuity (and even said I signed for it) even though I left a cash tip! Will never return!

Terrible company . Called 4 times the week of the appointment, took my credit card , went over and over I can't cancel or I will be charged . I took off of work , 1 hr , I'm driving there , they call and cancel appointment saying the massage person didn't come in . So what are they compensating me with nothing ? I lost aday of work , didn't get my massage , won't refund me the gift card . Don't go there , scam people read more

***CUSTOMER BEWARE*** My Mother bought me a Groupon for a massage for my birthday. I scheduled it for Saturday afternoon only to receive a phone call two hours before the scheduled massage to tell me the massage therapist had to go home. Apparently they do not have replacements so I scheduled for Sunday. I missed the appointment and they cashed my Groupon. I understand I should have cancelled but the fact that they did not give me a courtesy when they had originally failed to keep my initial appointment is beyond unprofessional and strictly company-focused. The General Manager was unwilling to budge even a little bit to keep me happy and these types of people represent how they run their businesses. Don't believe me? Read the poor reviews below. Same thing has happened to others. DO NOT GO HERE. read more

Friendly staff and clean spa! From making the appointment to being greeted to the actual massage, the entire staff was accommodating and friendly. Convenient location off of 83 too. I purchased the Groupon for the 1 hr massage and 15 min hydrotherapy session. Called to book a prenatal massage and they were great about honoring my Groupon after the expiration date considering they did not have a massage tech that could do a prenatal sooner. They can accommodate prenatal massages and do have a certified tech, however the bed is the regular bed and then a side body pillow is added. My appointment was for 2pm. I arrived early to fill out paperwork and went back to my appointment at 2:15pm. The massage started just after 2:20pm, but the lights were not dimmed and the technician who was as sweet as could be wanted to chat with me. I was on my left side for 10-15 min, then I switched to my right side...she dimmed the lights and stopped talking. After 10-15 min, she asked that I switch to my back. Not ideal for someone nearing the end of their 2nd trimester to be on their back for 10-15 min. The actual massage was very good. Being on my back was not great though and I did have some pain afterwards. Massage ended at 3pm. I was not offered hydrotherapy. This might be due to my pregnancy?? Not sure. Not thrilled that overall I had a 40 min massage and really only 30 min considering the part that was a true dimmed light/eyes closed type of massage. It would have been nice to be offered a few extra minutes of massage due to the late start and lack of offer for the hydrotherapy. I liked the spa and the massage...I would not go back for a prenatal massage though! read more

MassageLuXe - Massage Near Me - Willowbrook, Illinois

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I have only had great experiences at MassageLuXe. Rio has been a great therapist to work with. He is EXTREMELY knowledgeable about the practice and body. If you schedule a massage, definitely ask for him. My experience with the front desk has been pleasant as well! Not sure why so many people are giving 1 star reviews based on the front desk but I don't think it's an accurate reflection nor do I think it's fair to skew the salon's average based on that alone. Anyway, check them out for yourself! read more

I just had the best massage with Donna! I drive more than 30 minutes to come see her. As someone with a back injury and chronic back pain, she knows how to work her magic hands and make me feel like new again. She is well worth the drive! The facility is clean, staff is friendly. I really enjoy going here. read more

I am going to give them the benefit of the doubt because the massage therapist are good here especially Lexi she is small but mighty! I did have an instance on Mother's Day where they canceled me 10 minutes before the massage because my therapist did not show up. I told them it was unprofessional and I was told I would have a free massage so I went in and it turns out the massage wasn't free and I had to pay management would not do anything to help me out in such a bad instance I will not be returning but hopefully management learns to take care of their customers when they are the ones who messed up. read more

I decided to give this place a try when I received a Groupon. I had my first massage by Reo and ever since I have been going there every month and also have become their member. Reo is really good with massages (I usually get deep tissue). He gets all my knots out and definitely makes sure that my areas of concerned are dealt with and knot free. Thank you Reo! read more

I would like to review the services here at massage luxe. Im a professional driver my hands arms and shoulders seriously hurt by the end of the day. This facility is warm friendly staffed and is marvelous. My massage therapist alexis is professionally trained and has made me tingle. Ive had massages before but the work alexis did is one like a mastercraftsman working on a porsche. Im a pinto. She made me feel great and beyond great - amazing. Im sure others will make you feel like a rolls royce. I highly recommend this place and try that jet bed ...it will put spring in your step again. If you want my name ask for alexis and she ll tell you who i am so you can really find out that i speak the truth. read more

Per the content guidelines, I am simply asking for reimbursement. The manager at MassageLUXE Willowbrook would not hear of it. I am recommending to any one who considers buying a GIFT CARD from MassageLUXE for a loved one, who is not a MassageLUXE customer, DO NOT DO IT. Last Christmas I bought a $125 gift card for my spouse. Seemed like a nice idea. My spouse never used it. Asking why, it was because there was no trust with MassageLUXE. OK, I will ask for a rebate on the gift card. Oh no. The Willowbrook manager said corp policy is absolutely no refunds. Now I am very embarrassed to report to my spouse. I am a senior. Dollars are important to me. So, my spouse is stuck at accepting the hands of someone unknown and does not want because I made the dumb mistake of trusting MassageLUXE? How does MassageLUXE operate? Seems to be questions. read more

Just left Massage Luxe in Willowbrook, IL. Rachel, the esthetician, was wonderful. Took time to ask me about my skin and then had recommendations for the type of facial I'd most benefit from. She was very professional and I felt I was in good hands. The partial massage that comes with the facial is so relaxing, I had the best of both worlds (facial/massage). read more

I had the most aggressive facial here (broken capillaries afterwards). I only came here because I had a gift card, but I don't think I'll come back. read more

This place opened recently and was running a special for new customers, $38 for a one-hour massage. After visiting, I guess you could say that it's a case of getting what you pay for. The place is clean and the staff is nice. I walked in, filled out the typical pre-massage paperwork, and they gave me a small bottle of water. Met my masseuse, and I explained how I had cramped up my neck and shoulder due to sleeping wrong. She said that she could focus on that area. I had asked for a high-pressure, deep tissue massage. What I got was what I would call a low/mid-pressure Swedish massage, which I generally find unhelpful. With a long history of car accidents, bad posture, and alligator wrestling, I need serious, back-punishing massage work. I was let down. What's worse, the masseuse didn't focus on my neck/shoulder area as I requested. Instead, after it was over, she told me, "You have a lot of tightness in your shoulders. I didn't work on them too much because I didn't want you to be sore tomorrow. Maybe next time we can work on them." Hadn't I asked for them to get worked on this time? (I admit, I was a little suspicious that she might have deliberately skimmed on the shoulder work to try and get me to come in again.) The massage rooms are comfortable, but so close to the front of the shop and the hallway that work noise and conversations easily bled through the relaxation music, which is your typical Wyndham Hill new age nature jazz garbage vomited forth from whatever machine they've invented to make that crap. And when you leave, you get a sales pitch to join their membership program, and put down $60 a month for a one-hour massage every month. (Oh, but they'll waive the $99 enrollment fee...funny how gyms and places like this always act like that's a bargain.) In the end, I walked out of Massage Luxe feeling exactly the same as I did walking in--the mark of a bad massage. But at least I was $53 lighter. The two-star Yelp rating of "Meh. I've experienced better" seems appropriate here. The people are nice and the service is competent, but unimpressive. read more

SCAM ARTISTS & RUDE MANAGEMENT (Jason particularly) If I could give 0 stars for service I would. Manager Jason is RUDE and awful to deal with. I don't know how he expects to earn customer business with the way he treats people. Do not sign up for the monthly massage deal. It's a complete SCAM!!! They will charge your credit card even after you cancel, and then claim it's your fault because they can't find your cancellation form on file. I have been reaching out to them for three months to straighten out this issue. September: month #1, first unauthorized charge of $58.88 I was polite, and I though they fixed the glitch. October: month #2, second unauthorized charge of $58.88 I saw another charge of $58.88 on my credit card statement, and I called again. I was more forceful this time, yet still polite. November: month #3, third unauthorized charge of $58.88 I lost my shit when I saw a third charge on my statement. Today is 11/27, and my fifth time calling this month to fix this glitch (overall 7th call). Jason was unexpectedly rude today and I decided my next best step is to report them to my credit card company. They are now handling this issue. Overall my recommendation is that you stay far away from Massage Luxe and their manager Jason. read more

Extremely nice facility. I'd recommend to anyone looking for a good massage and a nice atmosphere. I loved the hydro luxe water massage before my service too, so I recommend coming early to be able to do that! 11/10 would say join the membership since it saves quite a bit on the massages! read more

I'd like to make a quick addition to my review. I did also get sucked into the monthly massage. I do like the program as for me it forces me to take time out for it. I saved minutes and like to to the 90 minutes, less often. I will say I noticed on my second visit that its not the full 90 minutes. I was there 10 minutes early, and waited until the exact start of my appt time before I was taken back (maybe even a few minutes late). By the time I change, we get started etc its less. Then it was over probably 10 minutes short. I did feel a little taken advantage of, but as another poster mentioned the fine print - I didn't take that long to review it (shame on me). As it stands I used Tomas again, and he does a good job. I am happy with the massage but if I am paying for 90 minutes, I would like 90 minutes, not 75 or 80. If I am scheduled to start at 1:30 I would like to be ready to go at 1:30 not just being greet ed at 1:33. That would be my biggest feedback. read more

WORST massage ever!! On a scale of 1-10, the pressure was probably a 2. The massage therapist (if you can call her that) probably spent about 20 + minutes massaging the back of my neck and head. Was not impressed at all. This is a sure sign of you get what you pay for. The girls who work the reception area, were both very polite and friendly. read more

I purchased this groupon and had my first massage back in March of 2013. I have been getting professional massages for about (5) years now and have tried (7) different licensed professionals. Any hour massage is compromised of 10 minutes of dressing, undressing and prep time and 50 minutes of actual massage time. I did sign up for the monthly membership on my first visit and have been a member ever since. The customer service at the front desk is also excellent. The first massage was good but average, so I asked about a different masseuse. I have had (5) massages by Chris (4) deep tissue massages and (1) sports massage, and he is AMAZING!!! He listens he understands what you are requesting and works very hard to make sure your muscles are relaxed and knot free. I hope you have an equally wonderful experience. read more

I don't understand all the negative reviews. Maybe it's something with Grouponers? I've been here twice so far for a massage and both experiences were great. I came for a Swedish massage and that's exactly what I got. The staff are friendly and professional. I came 10 minutes early. Never waited long for my masseuse. The hour massage does end up being around 50 min to allow for dressing time. This is clearly stated by-the-way. The masseuse asked me what I would like focused in and delivers. There are no complaints. I would recommend this place. read more