Massages are great. Their website is obnoxiously difficult. I end up having to call on to set an appointment. if I ever use up my saved time, I'm going to look for a place that has a functional online appointment platform. read more

I signed up for their massage program that I didn't really want, but just to be nice to the sales person I did. I tried to use to massage credit that I paid for 4 months later and they told me it expired in two months so I could no longer use it. I wasted my money. They could've given me the massage or facial I paid for or told me it expired in two months. This makes no sense. Instead they lost a customer. read more

I had a terrific massage there on my birthday and look forward to going back in a few week.

OMG Natasha best massage ever!! Massage was amazing thank you so much! The front desk staff is awesome and friendly also and super clean place! Will be back again! read more

I called day of to get myself into a 60 min massage. They were able to accommodate me. They keep their business very clean. The front desk was very nice to talk to and very welcoming. I highly recommend visiting. I was able to book a facial for my next visit and very excited. read more

Tried to come in a book a massage but unfortunately couldn't because no one was there. I believe more staff should be hired. Mind you this is a Friday evening at 430pm read more

MassageLuXe - Day Spas Near Me - Virginia Beach, Virginia

Brittany (sp?) in reception was so accommodating and her suggestions were so helpful. My therapist Rafael was absolutely amazing and the definition of professional, so skillful! Highly recommend. read more

Chelsea is an amazing massage therapist. She has magical hands and never complains about all my knots. She helps me relax and relieves my tension. I highly recommend her. read more

I have had a membership for a couple of years now and I finally made it in and basically did not have to pay anything because I had frozen my account but accumulated enough to not pay for a massage. I was sent the paperwork online and filled it out. When I walked in it was a quick process since I had already filled out the paperwork. I was greeted immediately and sent into the back to wait. It was very calming back there with dim lights. My massage therapist was awesome. I requested a deep tissue massage and she did exactly that. It hurt so good. ;) But I needed it. I was so happy with the massage that I booked an hour and 1/2 with hot stones with the same therapist. Her name was Brittaley. If you want deep tissue then ask for her. WOW! The whole experience was great.....quick check in with a very friendly staff, dim lighting, calming environment and an awesome massage. Looking forward to my next massage. read more

I have had a membership at this location for years. I have found that they upsell you at every possible moment, hire inexperienced massage therapists, and will not turn off your membership and let you keep your saved hours--at least for very long. The more experienced therapists don't make enough either -- the pay scale is crazy low. So turnover is also high. In addition, they shut down due to a fire early last year, but kept charging me the monthly fee when I could not go to this location. The other location in town is not as good. Then to top it off, they never notified me when it was open, so I had massages piling up after they re-opened. I filed a claim with the BBB to get my money back for my "saved" massages, but they refused. Do NOT start up a membership at this place. The same franchisee owns the one in Brenneman farms, so ditto there. I will have to go to small claims court to get my money back. read more

I'm highly disappointed by not being honored the $55 rate. I know through previous experiences, other competitors would honor me the first time rate and even your location has honored the $55 first time rate when I rebooked. Sadly after speaking with a manager and a regional manager, I was denied the offer and was told that I would have to book with the $100 rate. I've purchased many gift cards here for family and friends, recommended this location, but you will be losing a client due to your inconsistency and inflexibility. read more

Great experience every time I've gone. Was in desperate need of a good massage and had been having a difficult time finding someone. A friend told me to try MassageLuXe so I figured why not. I got the $55 deep tissue for first time customers. The entire experience was great. A quiet place, dim lighting, calming smell, etc. Anne did my massage and asked me a few questions and left so I could get ready. I usually have to tell them to do really firm pressure because they just don't actually do firm pressure. Anne however gave me the exact pressure I would expect when saying firm - I think I actually had to have her back off a little bit - which was great. I had a pleasant check out experience at the front desk and they were very clear about other services they offer as well as the fact of their normal massage pricing AFTER the first time customer pricing I received this time. I came one other time and was offered the membership which I wasn't sure about from past reviews but decided that since I had such a good experience the second time as well that I'd go ahead and do it. The hours roll over if I don't use them which is great because if I don't go for a month, the next month I'll do a massage and facial which was great (wish I remembered who did my facial because she was amazing too). I've never had anything besides a great experience here and feel like they were upfront about services, pricing, memberships, and cancellations (for services as well as the membership which is huge for me being military so I know exactly how/when I need to cancel before I have to leave) I'd suggest giving them a try yourself to get a true feel for this place as I don't feel like all the past reviews are a true representation of their business currently. (Maybe new management or they acted on the bad reviews and fixed their short comings?) And as an added bonus they do a military discount on the memberships as well! read more

The ambience of this place is really nice! Its in a shopping center, so you may think a little less of the location, but it is really well decorated and very clean. The staff were very friendly, the technology is updates, and the rooms are comfortable. They give you different options for how your ant your massage and they are really interested in customizing the massage for you. I felt very comfortable in this place. I personally went for a relaxing massage, so i dont know if they are capable of going more hardcore. read more

MassageLuXe - Day Spas Near Me - Virginia Beach, Virginia

Friendly staff. Top notch service always. Calm serene environment. Come in anytime to use the hydro luxe with little to no wait ( use once a day if you have a membership ). Several options are available for facials as well as massages. Swedish massage and deep tissue massage options are very popular, but you can request one of the premium options. read more

Let me start off by saying the facilities are very nice, the receptionists are always welcoming and the masseuses are always professional and great which is the only reason I am giving two stars instead of one. My problem is with the memberships. The first issue I have is the fact that you can't transfer hours between members. I frequently found myself with extra hours left over on my membership and I tried to transfer them to my wife and they refused. I don't understand the issue. We are both members and I have already purchased the time. The second problem i have is that if you decide to cancel your membership and have time left over you can not use this time. I had 4 hours that I had paid for on my account and I knew if i allowed my membership to recur I'd continue to accrue more hours. I simply wanted to finish out the 4 hours I paid for without accruing additional hours (since I couldn't transfer them to my wife). The final issue is trying to cancel the membership. You have to go in person to cancel the membership. You can't call and cancel which I found very inconvenient. There are other massage options in the area with better prices and less headaches. I would recommend shopping around. read more

We have been members for years and absolutely love it! The Laskin location is our favorite but the luxe experience at any of the locations is way better than any other massage place in the area. Charles and Brittalee are my favorites for deep tissue but we really haven't had any complaints with any of the therapists. Front desk is always super helpful and accommodating. Would definitely recommend the monthly membership! read more

Massage Luxe is THE best massage place! The staff is friendly, professional and knowledgable. Every time I go I leave feeling so relaxed and wanting to come back. The masseurs are the best! They too are friendly, professional and knowledgable. I definitely recommend anyone who needs a massage or just a relaxing outing go. read more

Pros: I've always been able to get in for a same day appointment. Cons: far more expensive ($100/hour if you're not a member, members $65/hour) than other massage places. My lighting was bright in my room. I still felt like a I needed a massage when I left. My therapist wasn't bad, but inexperienced for sure. If you're charging top end prices you should have experienced staff. read more

I love Massage Luxe and have been a customer for many years. I have found the masseuse to be competent and very responsive to my aches and pains. Usually I use my personal favorite masseurs but I have just done walk ins and they all work. read more

Very friendly staff, never pushy! I highly recommend Danielle, she is absolutely amazing! My back has never felt better after two visit with her. I almost stopped my membership at Luxe, only for financial reasons. But since getting Danielle as a massage therapist I decided to keep my membership and make it work. read more

Don't sign up for the membership, especially if you are in the Military. Va Beach locations aren't military friendly at all. Canx requires for you to be in person OR write a letter. In the military, our schedule is very unpredictable. Sorry I can't be there in person to canx unless you open a Massage Luxe in the middle of the ocean... or Afghanistan... Thanks a lot for supporting the troops, Massage Luxe! I will never be a member again! read more

I have a membership with MassageLuxe. I am able to use my membership at any location. All locations are great but I typically go to the Laskin Rd or Princess Anne location. Everyone is professional and I enjoy all the therapists! They will cater your massage based on your specific requests. read more

Linda Williams was my therapist. She was AWESOME, caring and professional. Her touch and the flow of the massage was relaxing and nurturing. I meant to stay awake but I felt asleep because I was so comfortable. I will go back and ask for her whenever I am in Virginia Beach. Great experience! Enjoy! read more

Very friendly service. We had a couples massage with my husband. We have a membership from Michigan and it worked here as well. Our therapists were friendly and accommodating. We had a good time. read more

Most of the time the massages were ok, the mistake I made was in signing up for a monthly plan. Don't do this!!! They make it impossible to cancel. Even after they screwed up my billing, when I tried to use prepaid service and cancel I was given a very hard time. AJ made it impossible for me make an appt to use up services prepaid. He wanted me to pay more before he would let me cancel. Then he tried to say he would do me a favor by giving me a gift certificate, but I had to use it at his location, or decide now which location I wanted to go to instead. Not much of a gift certificate then. It's all BS. I disputed these last 2 transactions with my CC company. I'm so angry, and stressed. I was trying to reduce stress by getting the massages, and not that's never going to happen. All I want is my $$ back. read more

I've been here about 10 times, and their service never disappoints. Everyone is always welcoming, friendly, and helpful. Every single massage therapist has been wonderful. They all have their own style, of course, but they are all willing to work on exactly what I need. I love this place and always look forward to my monthly massage! read more

Sometimes you have to kiss a few frogs before you find a prince or princess. The same can be said about finding a great massage therapist. I started out at the location in Ghent but I couldn't find anyone I liked there so I tried this location. I had exactly 3 bad experiences since coming to this location before I found Meghan. She is exceptional. I only make appointments now if she is there. Honestly if she left I wouldn't continue my membership. The front desk staff are all really great. They don't leave you on hold when you call to make an appointment and they always make sure that you are comfortable while you are waiting for your session. I won't name the other 3 therapist that were not good, but I will say that if you have a less than stellar experience, let the front desk know so they can address it and have a chance to make it right. read more

Not impressed. Wouldn't go back. Customer service was poor. Receptionist was not informative or personable. "Hydro Massage" did nothing for me, waste of time. Facial was okay, nice lady...but I left with stuff still on my face and she didn't tell me that I had huge dark circles under my eyes from my mascara running...you would think that the facial would have cleaned all that up = ( Wish this place was better, would love to find a good spa. read more

You get what you pay for I guess....I bought a Groupon and couldn't wait until my appt. I made the appt Monday for Friday at 4pm. I showed up at 3:45pm to fill out the paperwork and was surprised at the attitude of the front desk. I was informed I didn't have an appt and there must have been a mistake. She then told me, "You're in luck! We have an opening at 4pm" The appt was with the therapist I had been confirmed with! I stated that the opening was with the therapist I had booked but I believe I had confused her. I was able to finally get her to see the appt was mine and she then directed me to a waiting room. I finished my paperwork and proceeded to wait for 30min. A therapist came in, asked if I wanted an add on facial and when I declined, she left the room. It is now 4:30 and I still hadn't been brought back for my appt. I finally went out to the front desk to find the desk staff and my therapist chatting and laughing over something on the computer. When the front desk girl finally saw me, she made a gasp and exclaimed, "Oh no! I forgot to tell you you had an appt waiting!" to the therapist. Needless to say, I left without my massage, I will not return and will DEFINITELY not recommend them to anyone read more

Only one of three massage therapists I tried was remotely adequate. And he left. Their contract-lockin business model is not customer-friendly at all. Nor is the front desk staff. I would never recommend this establishment. You will end up paying more than you think. And you will lose anything left on your account when you cancel...which they require in writing in person or via certified letter. Ridiculous. read more

Just went this morning with my best friend, ended up getting the packet of $150 that includes facial, massage, & the eyes & head scalp massage as well. Absolutely loved it! So relaxing! My first time ever getting a facial .. omg I loved my esthetician, Beth! read more

If I could give 0 Stars I would. My wife signed me up for a monthly membership. I am disabled and in severe pain all the time. People say massage will help. Problem was I could never get there. My wife works alot and I cannot drive. We called to cancel and they said I had to come in. We told them they were not authorized to charge the $58 a month any longer. In a nutshell they said too bad. Until you come in and sign papers they would continue to charge us. Then when my wife finally went in, she was told the billing person was not there. When my wife went again, they said she had to send a letter to them certified mail cancelling. They started playing a shell game. We had to close our bank account. Unethical and horrible business practices. read more

I don't suggest this place. My husband bought me a Groupon for my birthday which I was happy about. I made an appointment to use that and was not happy with the results. When walking in the front desk staff are not super friendly... it is almost like you are interrupting them by being there. When in reality you are the customer who is bringing in money to them. They almost seem annoyed when you don't know how their business works (this was my first time there). They do not do anything to make you feel welcomed or important. The person I saw claimed that he does not like to use massage oils on peoples back, he actually said something alone the lines I know this might be risky and painful. And YES it was... my back was burning the entire time he was working on it. It was painful in terms of it felt like skin was ripping, there was zero relaxation. I basically could not wait until the massage was over. Not the experience I was looking for. Strangely enough I bought their monthly membership package and just knew I would see a different person next time. My second person was AMAZING! I actually fell asleep a few times and left feeling so relaxed and good. Then I went to book my next appointment and was informed she had left the business. Because she left I cancelled my membership that day. This place is not worth going to. They are not friendly. read more

I love this place! I've never had any of the problems the other reviews have described. I am an extremely picky customer and usually have at least one thing that I think could improve, but I have been thoroughly pleased with my visits. I use my monthly but I also make extra visits for multiple other kinds of appointments. I've lived in this area for 8 years now and have tried the majority of other places that offer massages and I've landed on this place as my favorite! Knowledgable masseuses and beauticians make for some amazing massages and facials. read more

Josh gives a great massage! You will appreciate is professional massage. He has a great understanding of anatomy and how the human body works. I would recommend this. read more

My favorite place for a massage in Va Beach. The therapists are knowledgeable, compassionate, and professional. Highly recommended.

I had my first experience with Massage Luxe last night and WOW - absolutely incredible. I have been to other massage places in the area and Massage Luxe is the best, by far. Everything from their lobby, rooms, therapists and customer service. I was experiencing extremely uncomfortable tension in my neck and back. I scheduled a 60 minute massage with their level 2 therapist, Theresa. She was very thorough and paid attention to my problem areas.. Today, I feel like a whole new woman. I will definitely be going at least once a month from here on out. If it's your first time, they offer an introductory rate of $38. You can't beat that. Give Massage Luxe and try - you will not be disappointed. read more

I would have given them 3 stars but I paid for an hour and they only massaged for 45 minutes. I was not hassled too much about joining as others were. The massage was decent but did not help my sore back. I went to Body Works by Gil in Chesapeake a couple days later and he fixed my back. I should have gone to Gil first... read more

My boyfriend and I received couples massage as a gift. Nice facility. I had Mallory and she was AMAZING....one of the best massages IN MY ENTIRE LIFE.... wish this location was closer to my house. My boyfriend said Kim was great too. read more

It is very unfortunate, but Massage Luxe does not support our military members in any way shape or form. I had signed up for their services and shortly after was deployed with very little notice. I called and explained the situation and requested they cancel my membership. The girl on the phone said she would... several months later when I finally was able to catch up on bank statements I found they were still charging me $58.88 a month. When I was able to call about it (ended up speaking to the VP) they explained that whoever said they would cancel my membership had no authority to do so and they required all cancellations in writing. Long story short - I had three options - keep paying monthly until I returned, or pay about $6 a month just to put my account on hold and keep the credits I had, or cancel and forfeit everything I paid. A complete rip off to military. A word of warning - STAY AWAY. read more