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    MassageLuXe

    2.7 (49 reviews)
    Open 10:00 am - 8:00 pm

    By appointment only

    Services - MassageLuXe

    Massage

    Deep tissue massage

    Swedish massage

    MassageLuXe Photos

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    Reviews With Photos

    Stacy S.

    PLEASE READ THE WHOLE REVIEW: First I am writing from a second person perspective because my wife is the one that get massages. With that being said she is NOT new to massages by any means. It is her birthday gift and this particular massage spa was a first time visit for her. Having had massages from luxurious spas all over the United States and abroad, her expectations were of a similar service, which seemed reasonable since "LUX" is in the name. Now the Mrs opted for the 90 minute deep tissue-massage that any other day would be valued at $180 (which she expected to pay)but because this was her first time here, it only cost $85. (Hmmmm). They email a pre check-in survey about an hour before your appointment. When she arrived, the person at the front desk barely greeted her, just asked her name and told her to wait in the waiting area for her masseuse. Her appointment was at 10a, she arrived at 9:45, the masseuse half- heartedly greeted her at about 5 after. He did not bother to introduce himself and walked far ahead of her to the massage room. The massage room was unusually cold. Still, without any formal introduction, the masseuse presented her with a list to upsell additional services. He suggested an add-on that included a treatment to help relax muscle tension (my wife was experiencing neck/shoulder/blade tightness and pain). She agreed to add this service for an additional $10.00. He then left the room so that she could undress. Now to the massage itself. I am not a certified masseuse, but even I know that you do NOT put cold hands or cold lotions or oils on a client! The "soothing" muscle relaxing product that they used smelled like Bengay...straight out of CVS and the obnoxious smell permeated the entire room! Even worse than the smell was the sloppy application of the product! She said there was excess oil dripping everywhere, so much so that she had to towel off before she could even get dressed after the massage was over! Speaking of the massage being over, in most cases, the masseuse will say something along the lines of "Okay, Mrs/Mr So and So, this completes your service, how do you feel...." Well, not here. Apparently, a simple "You're done" is the standard here, as they drop a hot towel on your neck, tell you that you can get dressed and walk out the room. She did admit that she was thankful for the towel because she needed it to wipe all the oil and creams glistened on her body. Once dressed, the masseuse is usually waiting patiently outside with a bottle of water, some instructions...maybe even some feedback about the tension or knots they discovered during the service (usually in hopes that you'll come back for further sessions) Again, nope. As the mystery masseuse is walking off, he mumbled something about water somewhere in the front. For those of you reading this and think that I may be exaggerating my wife's experience, please understand that we always give credit (and grace) wherever and to whom it's due, but the service was subpar. My wife did say that the massage was "okay" but she definitely had better experiences. Now let's get checked out, shall we? (this was the icing on the cake for my wife). She gets to the front desk to check out. The young lady, of course, tried to upsell other services and membership to which my wife politely declines. The young lady tells my wife that her total is $95. She then asks my wife if she wants to leave a tip for Jajuan( this is the first time she's learning this dudes name, by the way). Despite the mediocre experience, my wife tells the lady to add a 20% tip. Now I'm no mathematician, but 20% of $95 = $19....The young lady then tells my wife that the total with tip is $131. Wait what? She goes on to explain that the tip is calculated based on the regular price of the service....$180!!! ***WTDT*** She then points to a card on the counter that listed "suggested" tip amounts. Well, my wife being a prudent business professional kindly reminded her that (1)tips are discretionary and not mandated, and (2) their "bait and switch" tactics are misleading when you quote the price, then try to calculate the tip based on another price without letting the customer know. My wife definitely caught the lady off guard. After she made the adjustment, she had the audacity to try to sell a membership package... My wife doesn't curse, but let's just say it was a hard "L" NO! Needless to say we will not be returning here for any services again. This business really needs to work on customer service and that's sad for me to say when you are in a customer dedicated business. WOW! An unbelievable adventure that I hope never happens again.

    Massage luxe
    Jake M.

    Save yourself the trouble and go somewhere else. I just moved to va and was looking for a place to get a massage and tried this place out for the first time. I scheduled a 60 minute session and got there about 30 minutes early (5:30 for a 6pm appointment). Wasn't called into the room until about 6:10 and then didn't start the massage until about 6:20. In reality I paid 90 dollars for 40 minutes. Wasn't nearly worth the price. The therapist was coughing and sniffling throughout the entire session, no mask, if I don't get sick it will be a miracle. I've gotten massages all over the place and feel as if I'm pretty experienced but it felt like she was almost guessing the locations on where to massage and there was very little technique involved. If I wanted someone to just rub my body for 40 min straight I wouldn't have paid almost 100 dollars. Lastly when she flipped me over on my back, her breath was really, really foul and I was just thinking about leaving for the last 10 minutes. Overall pretty bad experience for a first time user. Definitely recommend going elsewhere! The only reason I'm giving two stars is because the front desk staff was kind and welcoming.

    All lies. They don't offer these services.
    Adam D.

    I got the Mother's Day package for my wife. $100. Total rip off, false advertisement. It offers several different services to pick from. She called to make her appointment and they said they don't offer one of the services she chose (facial) and the masseuse they assigned to her doesn't like doing hot stones so she can't have that either. So she had to pick two other things she didn't really even want. Don't waste your time or money with this chain go find a real spa.

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    1 year ago

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    9 years ago

    The place is very nice. The beds are heated and music relaxing. My massage was good but not as good as last time I was there.

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    13 years ago

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    Page 1 of 2

    Ask the Community - MassageLuXe

    Review Highlights - MassageLuXe

    we will definitelyyyyy be returning for several of the services Massage Luxe has to offer.

    Mentioned in 8 reviews

    Read more highlights

    Pure Royal Finesse

    Pure Royal Finesse

    5.0(8 reviews)
    2.0 mi

    If you know me, I'm very big on holistic ways of healing. Especially when it comes to your more…read moresensitive areas if you know what I mean. Lol. I've always wanted to go to a spa that does yoni steams but never knew of any. But of course, we all have to love yelp right. Boom I search yoni steams & Pure Royal Finesse came up with all its wonderful reviews so I just had to come try it out. I'm so thankful I did! The entrance is cute with its royalty theme and other decors. Demetrie (I hope I spelled her name correctly) was so amazing! She is very knowledgeable, friendly, and helped me even set up a plan for continuous service to help me with my situation moving forward. Her success stories are amazing! The actually yoni steam room was so peaceful, the decor was so pretty, the music was nice and it was just a Zen experience. She was very patient with me when it came to my questions and concerns. She checks on you periodically to make sure you're okay. They also offer group steams for you and your friends, massages, non invasive lipo, detox sauna, & teeth whitening. I highly recommend this place to try at least once. You won't regret it. Oh, and my husband loves it too ;)

    Well, let me start off by saying "Angel" is the best, and her customer service is A+++. The…read moreatmosphere is so inviting and decor is simply amazing. Angel thoroughly explained the process and what she would be doing, and answered any questions you may have had prior to services being done. Pure Royal Finesse has all your needs to get your body right. Check them out, and I promise you won't be disappointed.

    Photos
    Pure Royal Finesse
    Pure Royal Finesse
    Pure Royal Finesse

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    Instinctive Massage

    Instinctive Massage

    4.4(18 reviews)
    5.4 mi
    $$

    WhAt a hidden gem! Fantastic establishment! This was the best massage I have gotten since I was out…read moreof the US. I've been looking for an masseuse that really knew what they were doing! Yvette is the best! I am going to come back and check out the spa part of it!

    Not sure why I waited so long to write this review as the praise is well over due…read more I'm a bit of a massage junkie, so while in Norfolk I hopped on Yelp and found Instinctive Massage or rather I found Heaven! I made an appointment over the phone while driving, and found the place fairly easily. There isn't much parking, but there are at least 5/6 spots available for the massage shop and it's neighbor, a speciality bakery. This place is a one woman show - a woman named Yvette. I ended up having 2 massages because the first one was so amazing. My first massage was a traditional Swedish massage. AMAZING! I've had about 100+ massages in my life and this was hands down the best. That is until my second massage from Yvette. My second appointment consisted of a quick leg wax and a hot stone massage. I had never had a hot stone massage before and I loved it. The best part was how attentive Yvette was telling me about her massage process and making sure I was happy throughout the process. Often massage therapists just do their thing. After my massage Yvette gave me some advice on stretching and techniques I could use at home to help with the tightness in my back. Super professional. Super friendly. Super Therapist!!! I LOVE THIS PLACE. You will too!

    Photos
    Instinctive Massage - Great place to get a massage! Definitely A hidden gem...in the depths of Portsmouth!

    Great place to get a massage! Definitely A hidden gem...in the depths of Portsmouth!

    Instinctive Massage - I took my sister, granny and myself for a relaxation day. afterward she went to take a nap and fell asleep for 7 hours.

    I took my sister, granny and myself for a relaxation day. afterward she went to take a nap and fell asleep for 7 hours.

    Instinctive Massage

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    MassageLuXe - massage - Updated July 2026

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