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    MassageLuXe

    2.7 (49 reviews)
    Closed 10:00 am - 8:00 pm

    By appointment only

    Services - MassageLuXe

    Massage

    Deep tissue massage

    Swedish massage

    MassageLuXe Photos

    Recommended Reviews - MassageLuXe

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    Reviews With Photos

    Massage luxe
    Jake M.

    Save yourself the trouble and go somewhere else. I just moved to va and was looking for a place to get a massage and tried this place out for the first time. I scheduled a 60 minute session and got there about 30 minutes early (5:30 for a 6pm appointment). Wasn't called into the room until about 6:10 and then didn't start the massage until about 6:20. In reality I paid 90 dollars for 40 minutes. Wasn't nearly worth the price. The therapist was coughing and sniffling throughout the entire session, no mask, if I don't get sick it will be a miracle. I've gotten massages all over the place and feel as if I'm pretty experienced but it felt like she was almost guessing the locations on where to massage and there was very little technique involved. If I wanted someone to just rub my body for 40 min straight I wouldn't have paid almost 100 dollars. Lastly when she flipped me over on my back, her breath was really, really foul and I was just thinking about leaving for the last 10 minutes. Overall pretty bad experience for a first time user. Definitely recommend going elsewhere! The only reason I'm giving two stars is because the front desk staff was kind and welcoming.

    Stacy S.

    PLEASE READ THE WHOLE REVIEW: First I am writing from a second person perspective because my wife is the one that get massages. With that being said she is NOT new to massages by any means. It is her birthday gift and this particular massage spa was a first time visit for her. Having had massages from luxurious spas all over the United States and abroad, her expectations were of a similar service, which seemed reasonable since "LUX" is in the name. Now the Mrs opted for the 90 minute deep tissue-massage that any other day would be valued at $180 (which she expected to pay)but because this was her first time here, it only cost $85. (Hmmmm). They email a pre check-in survey about an hour before your appointment. When she arrived, the person at the front desk barely greeted her, just asked her name and told her to wait in the waiting area for her masseuse. Her appointment was at 10a, she arrived at 9:45, the masseuse half- heartedly greeted her at about 5 after. He did not bother to introduce himself and walked far ahead of her to the massage room. The massage room was unusually cold. Still, without any formal introduction, the masseuse presented her with a list to upsell additional services. He suggested an add-on that included a treatment to help relax muscle tension (my wife was experiencing neck/shoulder/blade tightness and pain). She agreed to add this service for an additional $10.00. He then left the room so that she could undress. Now to the massage itself. I am not a certified masseuse, but even I know that you do NOT put cold hands or cold lotions or oils on a client! The "soothing" muscle relaxing product that they used smelled like Bengay...straight out of CVS and the obnoxious smell permeated the entire room! Even worse than the smell was the sloppy application of the product! She said there was excess oil dripping everywhere, so much so that she had to towel off before she could even get dressed after the massage was over! Speaking of the massage being over, in most cases, the masseuse will say something along the lines of "Okay, Mrs/Mr So and So, this completes your service, how do you feel...." Well, not here. Apparently, a simple "You're done" is the standard here, as they drop a hot towel on your neck, tell you that you can get dressed and walk out the room. She did admit that she was thankful for the towel because she needed it to wipe all the oil and creams glistened on her body. Once dressed, the masseuse is usually waiting patiently outside with a bottle of water, some instructions...maybe even some feedback about the tension or knots they discovered during the service (usually in hopes that you'll come back for further sessions) Again, nope. As the mystery masseuse is walking off, he mumbled something about water somewhere in the front. For those of you reading this and think that I may be exaggerating my wife's experience, please understand that we always give credit (and grace) wherever and to whom it's due, but the service was subpar. My wife did say that the massage was "okay" but she definitely had better experiences. Now let's get checked out, shall we? (this was the icing on the cake for my wife). She gets to the front desk to check out. The young lady, of course, tried to upsell other services and membership to which my wife politely declines. The young lady tells my wife that her total is $95. She then asks my wife if she wants to leave a tip for Jajuan( this is the first time she's learning this dudes name, by the way). Despite the mediocre experience, my wife tells the lady to add a 20% tip. Now I'm no mathematician, but 20% of $95 = $19....The young lady then tells my wife that the total with tip is $131. Wait what? She goes on to explain that the tip is calculated based on the regular price of the service....$180!!! ***WTDT*** She then points to a card on the counter that listed "suggested" tip amounts. Well, my wife being a prudent business professional kindly reminded her that (1)tips are discretionary and not mandated, and (2) their "bait and switch" tactics are misleading when you quote the price, then try to calculate the tip based on another price without letting the customer know. My wife definitely caught the lady off guard. After she made the adjustment, she had the audacity to try to sell a membership package... My wife doesn't curse, but let's just say it was a hard "L" NO! Needless to say we will not be returning here for any services again. This business really needs to work on customer service and that's sad for me to say when you are in a customer dedicated business. WOW! An unbelievable adventure that I hope never happens again.

    All lies. They don't offer these services.
    Adam D.

    I got the Mother's Day package for my wife. $100. Total rip off, false advertisement. It offers several different services to pick from. She called to make her appointment and they said they don't offer one of the services she chose (facial) and the masseuse they assigned to her doesn't like doing hot stones so she can't have that either. So she had to pick two other things she didn't really even want. Don't waste your time or money with this chain go find a real spa.

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    1 year ago

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    9 years ago

    The place is very nice. The beds are heated and music relaxing. My massage was good but not as good as last time I was there.

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    Page 1 of 2

    Ask the Community - MassageLuXe

    Review Highlights - MassageLuXe

    we will definitelyyyyy be returning for several of the services Massage Luxe has to offer.

    Mentioned in 8 reviews

    Read more highlights

    Instinctive Massage

    Instinctive Massage

    4.4(18 reviews)
    5.4 mi
    $$

    WhAt a hidden gem! Fantastic establishment! This was the best massage I have gotten since I was out…read moreof the US. I've been looking for an masseuse that really knew what they were doing! Yvette is the best! I am going to come back and check out the spa part of it!

    Not sure why I waited so long to write this review as the praise is well over due…read more I'm a bit of a massage junkie, so while in Norfolk I hopped on Yelp and found Instinctive Massage or rather I found Heaven! I made an appointment over the phone while driving, and found the place fairly easily. There isn't much parking, but there are at least 5/6 spots available for the massage shop and it's neighbor, a speciality bakery. This place is a one woman show - a woman named Yvette. I ended up having 2 massages because the first one was so amazing. My first massage was a traditional Swedish massage. AMAZING! I've had about 100+ massages in my life and this was hands down the best. That is until my second massage from Yvette. My second appointment consisted of a quick leg wax and a hot stone massage. I had never had a hot stone massage before and I loved it. The best part was how attentive Yvette was telling me about her massage process and making sure I was happy throughout the process. Often massage therapists just do their thing. After my massage Yvette gave me some advice on stretching and techniques I could use at home to help with the tightness in my back. Super professional. Super friendly. Super Therapist!!! I LOVE THIS PLACE. You will too!

    Photos
    Instinctive Massage - Great place to get a massage! Definitely A hidden gem...in the depths of Portsmouth!

    Great place to get a massage! Definitely A hidden gem...in the depths of Portsmouth!

    Instinctive Massage - I took my sister, granny and myself for a relaxation day. afterward she went to take a nap and fell asleep for 7 hours.

    I took my sister, granny and myself for a relaxation day. afterward she went to take a nap and fell asleep for 7 hours.

    Instinctive Massage

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    Anthony's Salon & Spa - 14 inches later...

    Anthony's Salon & Spa

    3.9(25 reviews)
    2.6 mi
    $$

    I was in Suffolk for an event and also really needed a haircut before going on a work trip -- so…read morewhen I found this spot nearby on Yelp, and it indicated they'd take walk-ins, I decided to stop in to knock yet another thing off my busy list. As advertised, they were in fact able to accommodate me without an appointment. The salon itself is super cute with a lot of shabby chic decor -- a bit of an Etsy upcycled look to it. After about a 30 minute wait, I was introduced to my stylist, Kim Curling. Kim asked several intake questions about my hair, my daily routine, and my preferences before starting. Typically, I'm hard pressed to find a stylist who doesn't cut my hair too short on the first try -- but Kim did an excellent job staying in my comfort window. She also was very helpful by introducing me to a new styling product that is amazingly low maintenance, helps maintain my curls, and doesn't make my hair stiff as a board! Overall, it was a good experience. In terms of my star rating -- I went with four because it was an expensive endeavor ($80+), and for that price, it didn't come with spa perks that I've come to expect at that price level (aromatherapy, skin/scalp treatments, complimentary tea/coffee, etc.). It's a nice little place though and I wouldn't hesitate to get my hair done here again if I was in the area!

    Laurie is fantastic! Wouldn't get a pedicure or manicure anywhere else! She is very professional…read moreand quite artistic. Highly recommend.

    Photos
    Anthony's Salon & Spa - Christmas at Anthony's Salon + Spa

    Christmas at Anthony's Salon + Spa

    Anthony's Salon & Spa
    Anthony's Salon & Spa - Natural brunette. Hi lift blonde eith rooty shadow melt

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    Natural brunette. Hi lift blonde eith rooty shadow melt

    E Nails and Spa - it's supposed to be leopard print...they did good shaped,was very nice, the french tip part was done very well print it looks more like dots

    E Nails and Spa

    3.3(80 reviews)
    1.0 mi
    $$

    Before I begin let me start by saying that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so without further ado let's begin!. I decided to visit this place to get a pedicure, i have been to other salons for pedicures but this one was recommended by someone so I didn't know what to expect when I walked in. I was greeted immediately, I asked what the price was and I was told there was no wait! So I was seated almost immediately!. One of the employees had the liner in the tub and ran the hot water and put some solution in the running water. It was hot and relaxing. He also brought me a small bottle of room temperature water and cut the massage chair on.. Shortly after the lady that performed my pedicure came over and tried to upsell me for a higher priced pedicure. She was very persistent but I knew what I wanted and I was not going to change my mind... The pedicure was quick and effective, kind of a rush job without much effort but maybe that's the process of getting a pedicure to get you in and out as quickly as possible.. overall I enjoyed it Note: I don't have hairy toes so there was nothing to cut off, men shouldn't have hairy toes and woman shouldn't have them either.. So ladies if you have hairy toes, please get that removed! Hairy toes are not attractive in any way!!!.. I took off one star because the lady asked me if I was paying cash because the price was $35 but I told her I was using a card. Then I said ok I will pay cash but when I got to the register the man charged me $37. Some where there was a communication gap, but I left a tip and departed!. I would return again...

    I am the OPPOSITE of relaxed today. I have recommended this place to so many people and have been…read morecoming here for YEARS myself but today they made me feel like the number that I apparently am to them. Nail salons are a dime a dozen so I will go with grace.

    Photos
    E Nails and Spa - This is NOT what an $80 gel pedicure is supposed to look like

    This is NOT what an $80 gel pedicure is supposed to look like

    E Nails and Spa - Gel tips

    Gel tips

    E Nails and Spa - My toes are worse than when I walked in

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    My toes are worse than when I walked in

    Float Norfolk - Couples massage

    Float Norfolk

    3.5(20 reviews)
    7.7 mi
    $$$

    It's unfortunate that I have to leave a negative review but, I had a grievance that the manager…read morepromised to follow-up and it's been over a month. I went to use their sauna services - they have infrared, which is supposed to be more penetrating in the body than a regular sauna. So you're not sweating a much but it's supposed to be more effective.. After leaving, I realized a left an expensive water bottle there. I spoke to the employee the same day, she found it and put it behind the desk for me & let her know I will pick it up in a couple days (had to travel). I came back 3-4 days later and they couldn't find it all of a sudden. The employee looked and said a coworker took it to another location in the building (the gym) for some reason. I was still understanding & polite and came back the next day. That's when I met the manager - who INITIALLY was very adamant about locating the item. After an unsuccessful search, said she would look at the cameras and personally call me about. Upon leaving & asking for my name & phone number, she also asked me if I was a part of any city-organization - I am, but I didn't want that to dictate any treatment. Unfortunately, I did not hear back AT ALL. After a few days I went back and spoke with an employee who said she didn't know the resolution to it. I left my number again & the employee suggested that I should at least of some small compensation for situation/grievance. I agreed and left my number for the third time... metal bottles don't go missing behind a desk... I even spoke with the gym employees and when I asked about the water bottle, one of them started looking around and couldn't even look at me in the face... This was a month ago and I didn't want to leave a bad review... but now it's safe to assume: 1. an employee STOLE the expensive water bottle (that's gross) 2. The manager didn't value me as a customer + didn't follow-up like they promised or even at my request. (And potentially covering up a thief hence why there was no further communication). Next time, keep your word. It's the principle.

    My boyfriend booked us an appointment for 4pm today and paid a $55 deposit. He didn't get any…read morenotification that it was successfully booked. So he called a total of 4 times today. They only picked up on the fourth. The girl tried to tell him he could put It on his next service but why would we try to go now? (And losing $55 in this economy? For a service that wasn't provided or cancelled on our terms???? It the time slot was available online but not in person? No way.) Now we have to wait for the owner to call back to verify that he was charged. (we have the bank statement) i will change my review if we get our money back. if not. i will be adding what happens. this is too common within businesses in this area and i am TIRED of it. Never got a call back from the owner that was "in a meeting". Still waiting. This is day 2. Damn, on day 4. Guess we're calling back tomorrow. I hope the owner is done with her meeting :(

    Photos
    Float Norfolk - Infrared Sauna

    Infrared Sauna

    Float Norfolk - Infrared Sauna

    Infrared Sauna

    Float Norfolk

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    MassageLuXe - massage - Updated May 2026

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